Skill. What is Soft Skills

What is more important - know everything about the selling product or can you sell it? What skills useful - technical or communicative? Everything that a person knows how to conditionally divide into 2 groups - solid skills (Hard Skills) or soft (Soft Skills). Both groups are important, but is it equal to the same proportion?

Solid and Soft Skills

Hard Skills. - These are technical, professional skills. A person can vividly show what he can. Examples:

- car driving;
- creating a logo in photoshop;
- printing on the keyboard blindly;
- foreign language possession;
- programming, etc.

It is solid skills that are prescribed in vacancies to a position, in job descriptions, indicate a summary. It is noteworthy that they are applicable only in specific professional regions. In other words, the competence of the confectioner is unlikely to be in demand in the field of IT.

Hard Skills is clearly visible in everyday life. Actions pass on an automatic or template: the cashier breaks through the goods with the cash register, the driver starts maneuver on the road, painting the walls.

This is the main difference between the soft skills from solid. Ownership level Soft Skills. It's hard to track. But the ownership of this category of skills benefits in any field of activity: they are applicable everywhere, even in disabilities. Examples:

- establishing favorable relationships;
- teamwork;
- conviction skills;
- leadership;
- motivation;
- critical thinking;
- oratory;
- general erudition;
- flexible thinking;
- working ethics;
- effective problem solving and conflict situations;
- self-organization, etc.

Most modern trainings are directed to the development of soft skills - on motivation, leadership, oratorical art, time management, etc.

It is also worth noting that soft skills suggest a good orientation in a situation - taking into account all its nuances.

What is more important?

There is no doubt that the fact that without solid skills is extremely difficult to get a job 🙂 Therefore, undoubtedly, for employment, you need to be able to be able to be hands / legs together with your head. However, soft skills are necessary in order to climb above career stairsAnd therefore, ensure that you have increasingly comfortable conditions for existence. The higher the person occupied by the person, the higher its level of ownership of soft skills.

The importance of Soft Skills is spoken by the past century. Look at yourself: the height of the American Great Depression, the population with difficulty survived on the hope and issued allowance. And suddenly, at the hotel "Pennsylvania" from all over the country, more than two thousand people are going to listen to the lecture of Carnegie Dale about the skill "Conquer friends and influence people." Four hours visitors, standing or sitting, absorbed the words of Carnegie, gradually understanding what skills they lacked all these years.

Studies give the following statistics: performance and high efficiency of the employee develops from only 15% holds Hard Skills and on 85% (!) Owning Soft Skills. Obviously, without the last, career development will be difficult.

Why is there such a significant advantage in the direction of soft skills? Almost any work related to profit is also associated with relationships between people. Therefore, establishing favorable contacts, a conversation on equal positions, the ability to put yourself in the scene of the opponent - all this is actually useful for any person.

In addition, the Soft Skills skills are also applicable in the family-household sphere, for example, when raising children or conversations with a spouse. In other words, owning them, it is much easier to achieve cleanliness in the child's room or agree on what walls will be in the living room 🙂

Today you will learn what Soft Skills is, and what skills you need to train to grow to the company's chief.

Today I will be revealed to you that it hides at the next new-fashioned word, which firmly entered the lexicon of the personnel, owners of companies, personnel managers and just those who love to trump with all foreign terms.

We will talk about what is Soft Skills.

Do not be afraid, everything is extremely simple (I was surprised when I learned what it was), but today it is vital to people who want to make a career.

Why I became interested in what Soft Skills is?

Now, no one, and my parents, too, will not reproach in nostalgia for the Soviet Union.

First, because we are not used to looking back in the past, and secondly, because it really was a terrible era of repression, lies, propaganda and total deficit.

In short, it's absolutely nothing to regret anything.

But when I watch how difficult today, it is even harder to make a career, then I wonder how much easier with this business was before.

Worked all the vacancies were more than residents of the giant country.

To reach the chief, it was necessary to be a specialist in its field and unconditionally believe the covenants of Ilyich.

Today, even super-duper professionals are forced to spin like a squirrel in the wheel, constantly improve their skills, not to get out of trainings, learn all your life to be a popular specialist.

And anyway, some new imagine appear daily, such as, for example, Soft Skills, which in our country has spoke not so long ago.

What is this mysterious Soft Skills?

I think that those who know English well, after reading the phrases understood what we are talking about, because Soft Skills is translated as "soft skills".

That is, it is the skills that cannot be demonstrated instantly, like, for example, a red diploma of higher education, the ability to disassemble the ability to disassemble and collect the Kalashnikov machine or to tell the poem in Japanese.

Soft Skills is also called social skills, because it is mainly about the interaction between people.

If you are comfortable to work with an autoslemer or a storekeeper, it is unlikely that your future employer will interest, you have these Soft Skills or not, but if you apply for a leadership position or want to work in the service sector, you will have to increase your social skills.

Today, more and more employers require from their subordinates (especially those who occupy senior positions) and job seekers who only want to get a company, the availability of Soft Skills.

And this is not surprising, because if you believe the latest studies of scientists from Harvard, the success of a person in a professional sphere is 85% dependent on soft skills and only 15% of tough.

Therefore, do not be surprised if you are asked to pass tests or will ask interesting questions that, at first glance, have nothing to do with professional skills.

Does what skills implies Soft Skills?

So, we dealt with decoding the term soft Skills that is This, I think, is understandable, but on what kind of skills and skills need to be purchased in order to stand out for among other job seekers or applicants for a leadership position, you need to stop more detail.

You can confidently say that you have Soft Skills, if you:

Show flexibility.

For example, do not be shrieking as a dental pain, if the boss asked you to linger on the watch after the end of the working day or recommended to work on a weekend report.

Not afraid to take responsibility.

The leaders who are trying to throw their subordinates to the ambrusour for their subordinates on the embrasure, and they must disappear in the bunker, should disappear as a class.

Get well with people.

Alas and ah, misanthropes, no one still loves you.

You know how to work in a team, do not protrude your "I" at every step, but you understand that the successful project passed "we".

You can train others.

Without ora, psychos, screams, mats, without self-impudit and humiliation of a novice.

Discussion as a brought up man, not a wild monkey.
Capable quickly and accurately set tasks in front of people, while they are for high-quality work.
Even a person without a car and driver's license can convince you to purchase these cool tires.
Smooth conflicts, and do not provoke them.
Always ready to offer an interesting idea so that the company worked even better.

There is a Soft Skills, and what is Hard Skills?

By logic, if there is a Soft Skills, then hard skills should exist.

Of course, they exist and translated, literally as stupid as Soft Skills: "Solid (hard) skills."

That is, these are the skills that, in fact, and make you a professional in our industry, which you can easily demonstrate the management or future employer.

Hard Skills belongs to:

ownership;
skill print with sound speed;
ability in 5 minutes change 4 wheels in the car;
the ability to draw a portrait of the future boss right on the interview;
knowledge of the device internal combustion engine, etc.

I think you understand what exactly I wanted to say.

Hard Skills - Knowledge and skills that you directly need you to work in the company and directly correspond to its activities.

And to become a good leader for his subordinates,

see the next video:

Why a career of the former teacher ruined ignorance, what is Soft Skills?

Now, many listened that I had something about Soft Skills, and thought: "It's necessary! And without them we will live. "

Of course, live: on low-paid unpromising position!

And to confirm your words, I will tell you the sad story about the failed career of my former teacher.

The clevered man, a brilliant scientist, the intelligent teacher simply knew a career, and not scientific.

He dreamed of becoming a big boss with a lot of subordinates.

In the days of our shameful ex-President Yanukovych, he managed to make a rapid career and literally to reach a high position in the regional administration.

He lasted on it exactly a year and, despite the fact that with his direct responsibilities they coped flawlessly, he was brought by the inhangation of Soft Skills.

Even in those troubled times when rudeness flourished in the authorities, authoritarian regimeWhen you tremble from fear before the head and to fulfill his stupid tasks was the norm, my teacher was fired, explaining: "You do not know how to get along with people at all, you don't even have the minimum flexibility and absolutely non-team player."

And you still think that without Soft Skills will be able to build a cool career?

Here you learned what is Soft Skillsand what skills need to train first in order to grow to the big boss in large company.

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In modern career guidance, at trainings and in articles on pedagogy there are such American terms as "Hard Skills" and "Soft Skills". In this article, we will tell about their meaning where they came from and what to make an ordinary person with them.

What is Hard and Soft Skills?

Hard Skills. - (English. "Hard" skills) Professional skills that can be learned and which can be measured. For learning Hard Skills, you need to learn knowledge and instructions, the learning quality can be checked using the exam. Examples Hard Skills.: Text set on computer, car driving, reading, mathematics, knowledge foreign language, Using computer programs.
Soft Skills. - (English. "Soft" skills) Universal competencies that are not quantified. Sometimes they are called personal qualities, because they depend on the nature of the person and are purchased with personal experience. Examples of Soft Skills.: Such social, intellectual and volitional competencies, as sociability, the ability to work in a team, creativity, punctuality, equilibrium.

Short story

The terms Hard and Soft Skills originate in military affairs. In 1959, the US Army began to develop a scientifically based approach to the preparation of servicemen. In the course of development, the researchers revealed importance for servicemen not only by professional skills (Hard Skills), but universal competencies (Soft Skills), which are not amenable to systematic learning. Understanding the differences between Soft and Hard Skills was expressed in the Doctrine of the "Military Preparation System Design Systems" of 1968 Thus: Hard Skills are work skills mainly with machines, Soft Skills - work skills with people and paper. After the terms fit in military science and psychology, they moved into free consumption in the field of business. Today in vacancies, including in Russian, you can meet instead of the sections "Professional Skills" and "Personal Qualities" - Hard Skills and Soft Skills.

What is the difference Hard from Soft?

To succeed in mastering hard Skills. Intellect requires ( left hemisphere brain, IQ, logic), for development soft Skills. Requires "emotionality" (the right hemisphere of the brain, EQ, empathy).
Requirements to hard Skills. remain unchanged regardless of the company in which you work, people and corporate culture. Soft Skills., on the contrary, changeable and situational. For example, programming relates to professional skills (Hard Skills): the rules for creating a good program code will be the same for any programmer in any company. Communicative skills refer to universal competencies (Soft Skills): The rules for building spectacular speech will depend on the audience to which the speaking, from the speech situation (conversation in the subway or speech at the conference).
Torture hard Skills. You can in various educational institutions (schools, institute, additional courses). Usually, certain levels of complexity are distinguished for them, for which you can gradually rise as the stairs. For example, possession english language divided by elementary levels, Pre-Intermediate, Intermediate, Upper-Intermediate, etc. To obtain new levelYou must pass the exam. Unlike Hard Skills, to master soft Skills. There are no lungs step-by-step instructions: A person or has any quality from birth (for example, friendliness, calm character), or acquires it with experience, by samples and errors (for example, the ability to work in a team, leadership qualities). Soft Skills is mastered slower than Hard Skills.
For hard Skills. There are confirming certificates and diplomas that the employee has the necessary professional skills. Soft Skills. Do not have certification and prove their presence much more difficult.

What skills are more important?

It basically depends on the profession and position on which a person works. Can be called 3 groups of professions in the ratio of Soft and Hard Skills:
1. Professions in which Hard prevails over Soft: for example, a nuclear physicist who can be a wonderful specialist and perfect its work perfectly, and at the same time not to be able to work in a team and interact with people.
2. Professions in which both types of skills are needed: for example, lawyers, accountants, customs officers. This specialists require a set of professional skills, as well as sociability, organization, patient, goodwill, as they work with people.
3. Professions in which Soft Skills prevail: for example, sales scope, business, politics or creative professions. So, there are skillful sellers without the formation of a marketer, which their charm conquer the client. IN effective sales A variety of social competencies are involved: the ability to speak beautifully and competently, speak publicly, the ability to listen, the ability to arrange the interlocutor, self-confidence, etc.

It is worth recognizing that soft Skills is the competence of the future . Of the two nuclear physicists, one who will develop their social competencies will be more successful. It is likely that he will be able to make a more successful scientific career than his unavimary colleague.

How to understand whether to develop SOFT SKILLS?

If you want to understand how much Soft Skills is needed in your work, then answer a few questions:
1. How important is for my career Promotion How do I interact with the surrounding?
2. Are there people in the company on a similar position that move through the career ladder faster?
3. Does my temperament affect the company's promotion?

If you answered "Yes" to these questions, it is simply necessary to work on your universal competencies. For a reference point, we will tell what universal competencies are most promising (based on the study of the professional network LinkedIn):

Communicability
Organizations
Teamwork skills
Punctuality
Critical thinking
Creativity
Flexibility
Friendliness
Leadership skills
Ability to solve complex tasks

Our center has developed a whole range of trainings for schoolchildren, allowing to develop social, intellectual and volitional competencies in adolescence. This period when a person is adapting in society. Communication acquires exceptional importance, the inadvertent teenager will be hard to interact with the team, it will feel a stranger and emotionally depressed. Trainings allow you to identify problems in the development of Soft Skills And with the help of activating techniques, turn them into strengths of the person.
We will be glad to see you on our

Skills that IT specialists are used in work are divided into two types - Hard Skills ("Hard Skills") and Soft Skills ("Flexible Skills"). The first is the professional skills that engineers use solving technical tasks. This is, for example, the ownership of Java or knowledge Big Data stack.

What about the second? Soft Skills is a complex of non-specialized skills that are no less important in the work. What kind of skills, why do they need an Aytishnik, how to develop them, why engineers with pumped "flexible skills" are becoming increasingly popular, explains the Timlid of one of the teams of EPAM testers and the coach in the Soft Skills area Sergey Atodrochekov.

What is Soft Skills

Soft Skills is superofessional skills not related to official duties man. In the IT-sphere, these are knowledge and skills that are not related to development or testing, but necessary for successful work in a team.

Very often between the concepts of "Soft Skills" and "Communicability" put a sign of equality. Like, if you know how to fold the words in full offers, it means that you have everything in order with Soft Skills. This is a very superficial representation.

In my opinion, the concept of "flexible skills" includes two large sections - communications and goal.

For which Soft Skills is needed by an engineer

Why all these skills are ordinary engineer, the main task Which - write code or test applications? At a minimum, then to communicate with other team members and do it effectively. Today the overwhelming majority of programs are created in the teams. Make a successful and profitable product alone is almost impossible. Yes, you can invest your talent, strength and time, working without any help. But much more dividends will bring you work with like-minded people. Facebook, iPhone, Google - Teamwork products. The International ACM / ICPC Programming Olympiad is carried out among individual developers taken, and among the teams - I think it is not by chance.

Being a team player without interpersonal skills (the ability to ask questions, listen and hear another, argued to express your opinion) is very difficult. If you are working in an international team, you also need to understand the principles of intercultural communication and business correspondence. Imagine you write a letter to a foreign colleague that several bugs found in his code. You specify errors and ask for them as soon as possible. But for some reason, a foreign colleague reads the letter and begins to be perplexed. You seem rude and even a little aggressive. And all because instead of "Could You Please Fix These Bugs?" Written "Fix These Bugs". All this, it would seem that dismissed politeness, "verbal fluff" - the norm for Western business correspondence. And these rules need to know to stay in good relationship with a colleague and get the result from collaboration.

And the Soft Skills is needed by the engineer to competently plan their time, to put effective goals, manage its emotions and consciously approach work.

In addition, sooner or later you will want to grow: get an increase in position or salary. At least this happens with most engineers. And here you need to understand that with each new step in the quarry "Flexible skills" more and more come to the fore. At high positions (tyymlid, manager) you can no longer do without leader's qualities, formed emotional intelligence, conflict management skills. Of course, these skills will not appear with themselves, they need to begin to form in advance. Referring to the development of Soft Skills should be no less responsible than to pumping its technical knowledge base.

What Soft Skills is needed by an engineer

In some IT companies, there is a self-competence matrix. It reflects the necessary set of technical skills for specific posts and makes it possible to understand what position the employee is. The main disadvantage of the competence matrix - it is not written in it, which "flexible skills" should own a person on a particular career stage.

In my opinion, the basic Soft Skills set must be specified for each position. The specialist should understand that if he, for example, plans to become a senior engineer in two years, he needs to tighten not only its technical base, but also a presentation skill, effective communication with colleagues and customers.

I imagine a Soft Skill matrix as a pyramid. Its foundation is the basic skills that any engineer should possess. As the specialist increases, the pyramid of skills is growing. The senior engineer must already own not only the basic skills, but also a set of Soft Skills necessary for its position. The base of the skills for Timlid is the amount of engineer's skills and senior engineer. He pulls the skills of the team leader.

Literature

Brian Tracy "Delegation and Management"
Jim Collins "From Good To Great"
David Caruso "Emotional Intellect of the Head: How to Develop and Apply"
David Logan "Leader and Tribe"
Daniel Pink "Drive. What actually motivates us "
Larry King "How to talk with anyone, when you want and anywhere"
Maxim Baturev "45 Tattoo Manager"
Mikhail Litvak "Psychological Aikido," "Command or obey? Psychology of management"
Patrick Lension "Five defects of the team", "why not everyone love to go" to work. True on the involvement of employees, "" Death from meetings "
Sergey Shabanov, Alena Aleshina "Emotional Intellect. Russian practice "
Timothy Lister, Tom Deerco "Human Factor. Successful projects and teams "
Tom demarco "Deadline. Roman about project management "
Frederick Lalu "Opening the Organization of the Future"
Eric Bern "Games in which people play. Psychology of human relationship "

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For some reason, most people still think that success depends on the level of professionalism in the profession. From how well you understand in your immediate work, whether you are an engineer, a programmer, a marketer or seamstress. I have one very good friendwho somehow said that good specialist - This is a public specialist. If you are a professional, but no one knows about it and nobody works with you - what's the point? If you are an excellent specialist, but you can not convince this in this area, a-point about yourself in the market, to publicly inform your ideas to others, then why should others perceive you successful? Often, people who want to realize themselves in society lack not professionalism, and the ability to be an effective leader as in relation to others - to lead or in relation to themselves - to behave and manage their effectiveness.

If you begin to study the subject of lead in more detail, you will find out that instead of the high level IQ, these leaders possess high levels EQ - emotional intelligence. These people may not be able to perform the work of the artist, but they know how to delegate, take responsibility for the result and make decisions. Of course, you must be a professional in your field, but without proper "soft" skills (Soft-Skills), this often will not lead to scaling your success.

In any case, each of us would always like to speak so well, to perform, convince, plan and earn that the competitors are not found on you. Unfortunately, during study in schools and universities, we did not fully gain the skill of self-education, but did what we were told to do. Do you remember at least one thing on which the teacher collected from a group of students expectations from a seminar and really focused on your needs? In general, the education system is built so that a person does not need to think much, and you just need to learn, not to make mistakes - this is a long-known fact. So, by the way, the most dangerous: the existing educational system teaches to be afraid to learn, fear to be wrong, to be afraid to do something wrong, otherwise than others. As a result, most of the population is afraid or does not know how to defend their position and rights, make clear and weighted decisions, analyze the situation (before doing something), well, or the other extreme is to do, and not the years reflect on that It would be worth changing in your life. As a result, very many people faced the fact that for them training is nothing.

In reality, training is an interesting and essential process in the life of every person who wants to make a career and become best Professional in its industry or in their market. In many Russian companies, in contrast to Western, managers still have two thirds of working time anywhere, except for the development of personnel. Successful companies have long implemented a system of learning and development, and mentoring is the most important function of any leader. Without personal development there will be no career development.

This book will help you, being a leader, entrepreneur or employee, understand how to achieve results and its goals faster with the help of continuous professional, personal and personal growth.

What makes it possible to speed up your development?

Consciously choosing certain directions of development, you are starting to pay more attention to situations and actions related to the achievement of the Development Goals favorites. You are deliberately trying to get exactly the experience that is necessary in order to develop in the direction you need. Thus, you do not swim by the flow of life, but moving where you want, using both planned steps and new features arising in your professional activities.

What prevents people to develop:

Ignorance where, why and how to develop, blurred and unrealistic plans;
Lack of readiness to change something in the current work and life as a whole; the end of the training (webinar / master class / lecture) forget everything that was an hour ago and it is rather just an emotional state than something constructive;
Doing only what is good and the fear of being taken for other new tasks and projects;
Lack of desire to look for and find time in order to think about their actions and their results;
Lack of interest in feedback on the success of their actions.

I have a good acquaintance, let's call him conditionally "Ivan". Ivan 4 years constantly comes to all my master classes, trainings and webinars. Of course, he also visits classes in other projects. A kind of training vampire - freezer. For four years he goes - in four years nothing in his life has not changed. Eternal student. A good example reflecting that it is pointless to go to educational events. There are such familiar or you saw yourself in some of the items, do not worry - this is normal: much of the above is easily corrected and d o-consumably just more intelligently refer to personal development.

And what is actually dangerous all of the above? You spend your time, energy, forces for anything, just not to increase your own effectiveness. I call this approach "Okropim and Pray" - people expose themselves to all trainings in a row without parsing - "I will learn something." Someone stands still for a long time And loses this time. Someone is just afraid to believe in something more than he has now. Someone simply does not believe that he will have something. Someone spends its time to establish responsibility for their growth for anyone, except for itself (for example, on the teacher, speaker, or mentor). In any case, every person has a huge amount of different kind Flies that prevent him from accelerating their height (on the career ladder, in business or where there would be something else). And as soon as a person is aware of what it slows him, he begins to believe in himself, he allows herself to be a greater, takes responsibility for his movement in this life - he immediately begins to notice how he himself begins to jump, as he used to seem Above your head.

And when someone hears when I say "this is this prevents you from developing and growing further. If you introduce this tool here - you can get what you want! ", People are divided into two clans:" Yes, "and" What should I do with this or how to implement? ". As you understand in this case, the correct and adequate reaction of a person with common sense to ask the question "And how can I implement it and that I really need it." it old story About the fact that the world rules those who ask themselves the question is not "Why?", and "How?". How do I achieve more? How can I learn to get what I want? How do I speed up your height? How can i do this?

Here is a very important thought, perhaps the most important in this book: Learn to skill (or strengthen it) setting the issue in front of me "How can I achieve a goal and solve the problem?" Or "How can I strengthen the effect of what I'm doing now?".

Let's see when development occurs:

You are striving to develop, get a new experience, to grow professionally;
You have an idea of \u200b\u200bthe purpose of your development and a specific development plan;
You are ready to get out of the "Comfort Zone" and try not only what is well given to you, but something new, risk;
You analyze your actions and their results, are looking for the causes of success and failures in their actions, and not in external circumstances;
You are striving to receive feedback on the success of your actions from colleagues, subordinates, managers or experts with open market.

Thus, it is necessary to understand one simple truth: if you really want to develop, really know what and why do you go (and formulated it), you see what skills you need to develop and what tools you will use for this, the results will not make you wait.

Top most necessary Soft-Skills competencies

You already had a question: "So why do I develop something in the end?". Let's go to the most interesting - review of the necessary skills portfolio for business man. In this application, I decided to present you the most popular and well-known skills, which are required to increase the level of personal effectiveness (corporate companion, managers, entrepreneur, official).

There are two types of skills: Soft-Skills and Hard-Skills. The first is socio-psychological skills that will be useful to you in most life situations: communicative, leadership, team, public, "comprehensive" and others. The second is professional knowledge and skills: they will need you at work and in the fulfillment of business processes. For the development of skills you need to choose required tools (and not one, and two-s). Further in the book I will describe in a book, how to use one or another development tool, whether it is training, reading the literature, visiting webinars or communication with the mentor.

There is another third party question - personality. In this case, I mean the combination of your personal features and attitudes towards the environment, people, success, defeats, goals, and so on. In this version of the book, we will not address this question in detail, but know that no skills will save you if you have a not prepared personality. For example, if you do not respect and do not like your employees, the skill of motivation will not work out until you change the attitude towards employees. It is also impossible to learn how to sell if you do not have respect for your customers, people and our product. Primary is your attitude to things and installation, and the skills are secondary.

You can find many different classifications of skills, and here for simplicity of perception I decided to divide the competencies in four main directions:

Basic communicative skills that help you develop relationships with people, maintain a conversation, effectively behave in critical situations when communicating with others. These skills are needed to all.
Self-management skills: help effectively control their condition, time, processes.
Effective thinking skills: management of processes in the head that help make life and work more systemic.
Management skills that are required to people at the stage when they become the leaders of any business processes and entrepreneurs.

Communication:

the ability to listen
belief and argument
networking: Building and maintaining business relations
negotiation
producing a presentation
basic sales skills
self Preventation
public performance
teamwork
focus on results
business letter
customer orientation

Control by:

emotion management
stress management
managing Own Development
planning and goaling
time management
Energy / enthusiasm / initiative / perseverance
Reflection
Using feedback

Thinking:

systemic thinking
creative thinking
structural thinking
logical thinking
search and analysis of information
development and decision-making
project thinking
tactical and strategic thinking (for managers)

Management skills:

managing execution
planning
setting tasks to employees
motivation
control of the implementation of tasks
mentoring (employee development) - MENTORING, COCHING
situation Guide and Leadership
maintaining meetings
feedback
project management
change management
delegation

Entrepreneurial skills:

When drawing up this list, the idea of \u200b\u200badding also "entrepreneur skills" appeared. Here you can, of course, specify the skills as business planning, financial modeling, and the problems of marketing processes, business promotion skills and reputation management. But since we are mainly talking about Soft-Skills, I came to this decision: the entrepreneur has (ideally, of course) with all the same skills listed. You may seem that in this case he lacks only X-ray vision and the ability to fly, and perhaps you will be right. In this model, an entrepreneur is the perfect example of a super-person, pumped up by the most necessary skills. Without them, he will stumble at different stages of business development. If you teach the entrepreneur to promote the Internet, but not to teach to sell and negotiate - everything will end in deplorable. He simply will not be able to build communication with customers, and perhaps even with partners, and colleagues. Most businesses rushed not because the entrepreneur did not find the idea (ideas do not cost anything else - most of the ideas for business have long come up with), and I could not implement it because of the shortage of personal competencies.

General rules for development

Make your training and development of a continuous process: get a new experience, meet new professionals, take more complex tasks, use new tools in life and, most importantly: do it all the time.
Learn to effectively plan and streamline your development.
Come to your own development: use different development and training formats.
Treat the surrounding information with curiosity: Explore the business processes around you, constantly recognize about new trends, interest the achievements in your areas of interest. Curious and inquisitive people are interesting, successful, exciting, fascinating and open!
Develop skills gradually: Choose exactly those directions that will truly help you seek success in your work, study or business.
Take yourself in the habit read the literature and information resources in your area every day, constantly increasing the level of expertise. Increase it not only in professional areas, but also in the field of personal, personal effectiveness.
Develop your personal and professional skills while working, constantly taking on new tasks and projects;
Find people who you want to learn and from which you would like to take an example (both personal and professional plan).
Learn to effectively use feedback coming to you (the reaction of others to your actions or inaction) and determine its value.
Use the possibilities of alternative education organizations in the city to the maximum: attend all useful and interesting activities for you: master classes, trainings, seminars. Define their quality and level of speakers in advance.

Individual development plan

In general, people are rather characteristic of chaoticism in many respects. Often they take steps, not ordining, without understanding the system as a whole, simply using individual elements and tools. For example, go to different events, but cannot compile a single picture. Or try to follow the rules healthy image life, but very partly: eat healthy foodbut do not use aerobic loads; They try to learn something, but do not quite understand how to live further, and in general, for which it was all.

In order for training is really effective (as well as any other activity, project management, for example), it is necessary to effectively put a goal and plan the process. I will tell you about how to do it.

Most importantly: take responsibility for your own development. Do not shift responsibility for teachers at the university, coaches in training Center And speakers in business incubators.

Make up your development plan for three months, half a year, year. Watch on your development with the back for future your goals in life, business or career.
In terms of define the three most important subject:
- What will you develop - goals (for this, analyze all barriers to your life or business goals, request feedback from authoritative and reference people);
- That you will develop - competences / skills (select the skills you need to achieve your goals);
- As you will develop - development tools (select suitable development tools);
Find a reference person who can give you constructive feedback to IPR: will be able to confirm the skills and help with the choice of developing actions.
Clearly fix how to evaluate the results for each tool and for each target. Penit your goal on the available and the well-known SMART system. When the goal was formulated, ask yourself the following questions for which you definitely have to be able to answer: "Is my goal specifically? Do I understand what it is expressed? "," How do I understand, did I achieve the goal? How do I measure the result? "Is the target adequate? Will I really really achieve it at the specified time? "Is it really necessary to achieve this goal?", "When I want to get the result? (year, month, day).
Be sure to schedule different developing actions (hereinafter referred to as they are described in detail): Training and master classes, development in the workplace (or on projects), self-development and reading of literature, menteorking: Training from others and others.
Clearly understand what and when it should be done: install the exact framework of the execution of all tasks that you will perform all the developing events that will visit.
Select intermediate control points to regularly (at least 3-4 weeks) to monitor the results and (if necessary), adjust your IPR.
Store the compiled plan always in the nearest access to contact him at least once a week.
Lay the process of mastering new skills so that you have the opportunity to work out each of them. Do not go to the next element until the previous is not mastered. For one reception, you can learn only one element of a complex skill or method of behavior.

Methods of development of skills

Moscow was not built in a day. As well as your results on those skills you want to purchase. Below I described how to effectively use development methods. Trainings and seminars are the development of models of successful behavior in the process of various training events.

Self learning - Independent study of information on models of successful behavior. Here we can attribute both reading of literature, and an independent study of different materials (articles, blogs, train manuals), listening to webinars.

Search for feedback - receiving feedback from colleagues, managers, mentors and experts from the open market on the success of their behavior in the aspect of a particular skill.

Training on the experience of others and Metsking - Allocation of models of successful behavior in the work of a person who has a high level of development of this competence and work with a mentor.

Special tasks (Background Training) - Independent exercises, developing certain competencies, bringing into you selected personal qualities or, on the contrary, disposing of bad habits.

Development in the process - Search and mastering more efficient behaviors when solving tasks included in your professional functionality.

Be sure to follow the balance: you need to develop professional knowledge and skills, but do not forget that most of the success in the market depends on what you, and not only from how well you know something or know how to in the professional field. There are people - excellent professionals and masters of their business, but no one knows about it, or no one wants to admit it.
Choose to oscillation skills (a list of four categories above) you need for development in the near future (a month - three months).
In order to make it effectively, be sure to assess your level of possession of one or another skill (just be honest with yourself) before you say exactly from the series: "That's what I need it!"
Secure the maximum of 2-3 skills and clearly understand what results you want to achieve.
For each skill, choose not one, and at least 2-3 development tools. Always combine ways to develop skills: collect feedback, take new tasks and leave the comfort zone, read books. Combining skills will allow you to achieve results faster and make them better.
If you notice that developing actions do not have a proper effect, you analyze why it happens, and make the necessary changes either into the plan, or in your way to perform it.
You do not cancel the developing actions completely. If their execution is impossible, you replace them on equivalent.
If you don't have any idea about the skill, but in some way they realized that it is here that he needs you, then first find out the most details (books, trainings and master classes, articles, blogs) about what exactly it is And expressed. After that, start applying other methods of its development.

Use this method:
- if you need basic knowledge and skills that will continue to develop and be used in life and work;
- if you understand the need to streamline those knowledge that already possess.
Not always coaches and experts give new information, but often you can significantly increase the level of awareness of what and how you do, and, therefore, you can learn to predict the results of the use of a tool.
If you want to get new expert information on the skill of interest, it will be necessary to check the organizers and coach (expert) whether it will be said that you need to know what the occupation is designed to know what level of participants. Very often there may be a situation when you come to the training for newcomers (possessing any expertise on the topic) and in this case do not receive special benefits for yourself, and many are trying to show their discontent or extreme degree of indignation. By the way, in such a situation, if you fell into it, I recommend spending time with benefit and pleasure: to share my experience with other participants, conquer reference, trust and receive new contacts.
In the case of the opposite of the previous point - when we hit the event with strong and already experienced participants - I recommend maximizing the process, do not be shy, remember that learning is needed in order to make a mistake and recognize the new one. You must focus and include maximum curiosity and interested in what you are not clear.
Visiting trainings and master classes put specific learning goals during the program and in front of it. Be sure to answer your questions: "What do you want to start doing better after the training?", "What do you want to know and what do you want to practice?"
Do not count on the training you will have a skill. You can learn something, streamline or practice in something and get skill. The skill will appear only when you apply in practice what was mentioned in the training.
Take an active position: The task of the coach is to help during the development of the skill, to correct what is not immediately managed, but not to form skill for you.
Observe the training culture: do not shout on the entire audience that you are the smartest. On each training and master class there is an opportunity to learn new, learn new, structuring the old, update the knowledge portfolio. Find for yourself.
Try new actions in various practical situations outside the training. Ask questions to coach if something has not happened in working practice. When the training is over, it will be harder to ask.
Visiting trainings, remember that the work goes in artificial situations specifically selected for training. Problems arising in real lifeThere are much more complicated and versatile. However, try to model your behavior from real life and work.
All the techniques studied at the training are not worth a penny without further work out in real life.
Immediately after the training or master class, write 2-3 points that you will apply in life from the date of exiting the hall.

Metsking and learning from others

Always find people who you can learn something new or learn about something new. You can be quite competent in any question, but remember that there is always something to learn. In Russia, people believe that training ends at the university and with age the mind of a person is becoming increasingly conservative and institutions, if it does not leave the comfort zone and does not seek to know the new one.
Find two types of mentors - mentors: who know that they are your mentors and who do not even suspect about it. Those who know: Communicate with them periodically, ask complex and interesting questions (you can specify more simple in colleagues and expert friends in one direction or another). Those who do not know that they are your mentors: watch them, adopt their behaviors, study their history, their ups and falls, their successes and mistakes, cases, improve their skills based on how they use their own.
You can find mentors at professional events (among speakers and visitors of conferences, forums, round tables, trainings, master classes, workshops).
Be sure to study the history of the success of the chosen mentor: what he walked and what he came to.
Mentors are different: it can be a 60-year-old businessman from the USA, and maybe a 28-year-old entrepreneur who achieved certain success where you are now developing. Do not break to learn from young experts.
Do not count that the mentor will do work for you.
If you need something - ask it. If you need feedback - ask her. If you need coaching - ask him. If you need a consultation or instruction - tell me about it. Do not be offended if you have done work or exercise and did not get Fidbeck. Your development is your responsibility.
When you watch the authority, try to watch what you like what and how he does: how he says, with what speed, how tone, as thinks. Try to understand why so, and not different.
Quite most of all I learned - I learned when observing someone and copying individual elements His behavior. Believe me - it helps.
We interact as often and jointly work with more competent colleagues and partners who have the qualities and skills that you strive to develop.
S advise with them in the course of the execution of the selected type of work, request specific recommendations.
Contact them with specific requests that meet your development goals. Ask to tell: how they perform a specific work - on the examples; What are their small practical success secrets, know-how; Where and how they learned to do it, that helped them learn.
Ask experts to give advice: how to purchase the necessary skills.
Watch their work, for specific actions that they are carried out in typical and critical situations. Record valuable ideas and practical moves.
Refill, fix and try on your own experience practical subtleties and work techniques - in particular, those that are most effective for you.
You will be surprised, but: understand what you are more or less good, and find yourself the ward. Most effective method Learn something - start teaching others.

Parable about bird and sage

Once a sage bought a bird in the bazaar. Anticipating a delicious lunch, he headed home. Suddenly the bird spoke.

Do not kill me, "she said," in exchange for freedom, I will give you three valuable advice. Thinking, the old man agreed.

First advice: Never belight what seems to you Chushye. Second: Soberly rate your strength and never understand the case, to succeed in which you have little chance. Finally, the third advice: never regret your good good.

After listening to the bird, the sage let her go. But, felt on the tree, she screamed:

You are a fool! Yesterday I swallowed the diamond, and if it would not be your gullibility, and you would get rich!

Having angry, the old man climbed onto the tree, but, without keeping, broke and fell. Bird flew to him.

You listened to my advice and as if I even understood them, but as it came to the case, I did quite differently. Well, tell me why I need to swallow diamond? And didn't you understand that in such a reveal age you can't get on the tree? And you forgot about the generosity at once, as soon as greed spoke in you. With these words, she flew away, leaving the sage lying on the ground.

Conclusion: Many of the fact and then make this mistake. They are advised to proven experts to make right choiceBut in the end, it is overwhelmed overly optimistic people with a rich imagination. Unreasonable optimism awakens greed, and this is too strong feeling.

Self-development

Read the literature on the selected topic. We write out the most important ideas, especially those related to the development goal and the specifics of work. Correct based on their own development program.
Try to master the basic speed skills: it's quite useful toolwhich helps to read and perceive more literature in a short period of time.
In writing, analyze your own life and professional experience, relevant goals, highlighting trends and individual useful moves.
Consider similar and / or comparable situations that ended with success or, on the contrary, failure, specifically highlighting the actions that led to success, the actions that prevented its achievement.
Refuse to perform actions leading to failure.
Apply new approaches, methods, ideas that you learned, in non-working situations for training.
There are a large number of different resources that allow you to obtain practically free access to all current business literature, such as the bookmate application. Knowledge as such is impaired, almost every topic you can find an infinite number of webinars, online courses and literature.
After reading each useful in your opinion, articles or books must either make Mine Map, or fix the main useful findings and thoughts that can immediately be used in practice.

Using feedback

Feedback (hereinafter referred to as OS) can be called a person's response to your actions or inactivity. IN lately Many are waiting for others and request feedback, while at the same time, belonging to it or in the format of "CSO, it is necessary to immediately implement!" Or "what are you saying? Go with your feedback, I myself know how much better. " As you understand, neither the first nor the second option will help you effectively implement the information obtained or, on the contrary, refuse to implement. there is an important rule: responsibility for whether you are taking feedback or reject it, lies at you. You can listen, but you can just say a man "Thank you!" And postpone information in the "bottom box". Remember: Any feedback is very subjective and a person giving it gives it through the prism of his experience and his painting of the world. It is clear that your paintings of the world may differ.

Get feedback regularly.
The most important thing is: collect and positive, and negative feedback ("vector of development"). You become stronger by strengthening your strengths, not weak. If you are asking only negative feedback, but forget about what you get, you lose a huge opportunity to continue to do it consciously and strengthen your capabilities and potential. And yet, ask to note the parties requiring further development.
Request feedback in people who qualitatively perform this or that work or really possess the skill that you develop.
Use the response from your mentor to the maximum, but do not forget to receive it from other specialists.
Again with an expert before starting the / observation, what exactly you want to get feedback so that you can fix the elements of behavior in the course of work. For example, ask the coach or colleague before your performance to post for how you work with the audience on the stage so that he can later give you about this particular request.
Get feedback on actions from different sides and points of view (from people performing different roles: subordinates, colleagues, leadership, customers; from people of different types: more and less critical, more and less similar to you, etc.).
Thank you for feedback.
Do not argue with feedback. If you do not agree with her, just tell me "Thank you, I heard you and understood." Remember that feedback is subjective and justifying oneself in front of a person who gives the OS space.
If you are not very clear what the man giving you the OS, then ask him a few clarifying questions. For example, he says that you are too self-confident (or vice versa, uncertainly) behave. Ask him to bring an example of situations where you have shown (or have not shown) this quality. You can ask what exactly what he says what he says. In general, try to receive OS according to your de y-stem, and not abstractly by your personality.
Throw the feedback received, draw conclusions and use them by performing the task next time. For example, you can write feedback on your public speech and repeat it for half an hour before the next sleep.

Development in the process of performing new tasks

Work in the "zone of the nearest development": take part in projects that are more difficult for definition than those tasks for which you get competence.
Choose short-term projects as developing (no more than a year, and better up to 3 months).
Look for such projects, for the successful execution of which it is the qualities that you strive to develop.
Comprehend the developing experience in the application of knowledge and skills to be further improved.
Do not be afraid of unexpected, atypical situations: they become the source of the most valuable developing experience.
Do not use this development method in projects that have high importance to business. In these cases, the error price will be too high.
At the same time, the developing project should be the necessary and useful company, otherwise you will not have the motivation to spend time on it, seriously make efforts and overcome yourself.
Over time, and considering your capabilities, expand the range of tasks you decide.
Apply the new methods for you and ideas in the course of learning, self-learning, feedback, learning on the experience of others and in the course of participation in educational projects. Do it regularly.
Tick \u200b\u200beach new idea At least three times - this will allow not to abandon useful ideas ahead of time.
Choose the safest situations to work out new techniques.
Think over what and why it is possible, and what is not completely. Posted conclusions with the following attempts.
Try to find yourself a mentor within the company represented by the head or corporate coach - they will help to systematize work if necessary or will give solutions to problems that you would receive, spending more time.

Background tasks

There is still a wonderful tool: background tasks. You take on a day or two or three, some duty to comply with a specific rule. For example, you want to form an image of a self-confident man: go for two or three days with a highly raised chin and a straight back. Burn, so to speak, to the role of a confident person. Or you learned that often during negotiations or ordinary communication with friends starting their conversation with the word "no", and it prevents achieving goals in communication. For two to three days you start the answer to the question of any person with the word "yes", even if you express the opposite position to your interlocutor. Well, so on.

That is your task: to find something that you want to develop in yourself (or what you want to get rid of), and within a few days concentrated exclusively on this.

And so important moment: If you have violated the rule, then pay a person amount (10-50-100 rubles - no matter). If you promised yourself all day, do not say the words "no", then for each violation, pay someone who said "no" 50 rubles. If they promised to walk all day only with a straight back, but violated the promise - 50 rubles. They promised to formulate thoughts to maximize one or two sentences, and as a result, speak half an hour - 50 rubles. Etc. I was learned even from the most harmful habits Within 3-4 days of the background task. I was pretty unpleasant to spread the money. Although it is better to perceive as an investment.

What is important if you decide to work with this tool:

Be honest. If you woke up in the morning and committed themselves, be sure to follow it. Do not regret yourself or pronounce and postpone on then.
Take background tasks when you have time and the ability to perform them. If you have very important negotiations today, you can take the task for a while, but after renewing it again.
You can imagine the background task yourself. How to do it? You take the quality from which you want to get rid or who want to buy. Next, you think that you can stop doing (or on the contrary to start) from the next morning and until the moment until you fall to sleep. How can you follow this rule, and what will you sacrifice when you break it?
When you understand that the task is easy, complicate it. For example, if you can start an argument with a person with a consent within a few days, and then bend your line, then learn how to follow your gestures and facial expressions: navigate only positively, and not negatively.
Find a person who helps to abide by them rules. It may be your friend, a good familiar or colleague.

Every day we are faced with different tasks and problems that need to be addressed. Every day, month, quarter, year. Sometimes we resort to help people who either help us solve the problem with the help of tips and recommendations, or to people who help us solve the problem, simply asking for polls (they know how to do it) and you find decisions yourself. The first is, rather, consultants. Second - Cuchi. Surely you faced the situation when we communicated with a person, they were pronounced about their problems, but until all this information was structured and you suddenly (maybe with a couple of questions from the interlocutor) found a solution to the problem and as a result there was a feeling of lightness: cheers, I came up with And I realized how to solve the problem. It was so?

You can and yourself be coach. Self-alling skill helps competently independently ask themselves the questions and the very same R E-crying problems faster and more efficiently. This also applies to business difficulties and career, and in everyday life. This also applies to everyday issues and problems that have been tormented by years. Sometimes 30 minutes of analysis is enough to solve the problem. In addition, unlike consulting, where responsibility for the decision lies with the consultant, in the coaching you take responsibility for the decision on yourself. Therefore, further, if you can't solve the problem, you will be a bit angry, for shifting responsibility on others, on me, on the family, on the boss, on a partner or a competitor will not work.

And one more very interesting fact: A decision of any problem is always already you have. If you know and remember this, then you just have to find this solution in yourself.

Here are a few questions that will help you "include your head":

What is the problem?
Why do I think this is a problem?
Why is this question important for me? What will I get, deciding it?
And how do I want to be? How do I see the perfect result?
What will I decide this task / problem in perspective?
How can I see the result of my actions or goals?
What can I do to achieve the goal?
Who or what can I help in achieving the goal?
What I have not tried to achieve the goal?
How can I strengthen my results?
What are the risks and, what can I do with them? How can I get the most effective result?
What will I do tomorrow or today to achieve results?
Do I understand that responsibility for the implementation of these steps to me?

Ideally, of course, at first, the coach is needed to help. Even the coaching has its own coaches - it helps it very much. Coach motivates and helps to find a solution. Find a coach, once a week or three times a month Meet him: he will help you answer questions, plan your further work on myself or a project, will send your thinking to the right channel, will help structure the available information in the head, and will support Sincerely believe in your success!

Examples of skills

In this part of the book, I will give examples of perfectly developed Soft-Skills for the competencies so that you can evaluate yourself and understand which of them you need to develop and what to do focus. I will present you the competences that we consider, study in detail and practice the program "Open Soft-Skills Program for Career & Business" and will give them several examples of what they specifically appear. If you ask you to evaluate the skill of sales or setting the tasks to the employee, then surely you will need time to think about, and by what criteria you will evaluate the efficiency and development of skill. In the professional community, these manifestations of the skill are called "behavioral indicators". How can you use it? Check out the skills and appreciate your possession on a five-point scale.

I can help a little: it is important not to overestimate and not underestimate. Try to most honestly answer yourself - at what level you have one or another competence. Next, you can use it for the most effective compilation of your individual development plan, which was mentioned above.

Basic communication

What is the meaning of the skill: effectively ensure two-way exchange of information in their own interests and interests of the interlocutor.

You always understand the purpose of each communication (and your own, and the interlocutor)
Carefully and with interest in the interlocutor
Structuring the information provided by common to the individual, from the problem to solve
Rely in communication for your own interests and interests of the interlocutor
Adjust your non-verbal manifestations during communication, understand the non-verbal feedback of the interlocutor and change the communication strategy depending on the information received
Adapt the style of communication under the level of the interlocutor
During communication, you hold visual contact with the interlocutor
Interested in interlocutors and involve the topic of the proposed topic
Build a conversation on the principle of dialogue: Specify questions, listen to the interlocutor, comment.
Effectively apply active hearing techniques
Clearly and in the case formulating answers to questions of the interlocutors