Seminar: Elena Sidorenko Emotional Intellect. Emotional business intelligence

St. Petersburg

Active World - Actimir.ru

The purpose of the training: Improving the efficiency of business interaction due to the rational use of emotional resources

The target audience: Top managers, managers and free-lancers.

Teaching methods: Lectures-seminars, team and individual work with tasks and cases, role-playing gamesPresentations, psychological simulators, psychogyman exercises.

Tutorials: Booklets including:
a) statement of basic training materials;
b) dictionary of terms and techniques;
c) References;
d) texts and exercises for self-development.

Planned result for participants:Practical development of emotional resource management technologies.

Planned result for organization: Improving the motivation and coherence of employees.

Training duration:One day, from 10-00 to 18-00.

The main topics of a practical training seminar "Emotional Intellect in Business"

Part 1: Management of other people's emotions

1. Structure of emotional intelligence

Emotional intellect As a general ability to know the emotional aspects of life and the solution of emotional tasks.

Emotional intelligence is considered to determine 80% of business success.

Four components of emotional intelligence:
1) understanding of their own emotions;
2) understanding of the emotions of other people;
3) managing their own emotions;
4) Management of emotions and attitude of other people.

What is primary - understanding emotions or management of them?

Our answer is: primary management.

2. Administration primary

Primary emotion management, not an understanding of them. People want them to be injected into a certain emotional state. This desire is much stronger than the desire to be understood.

Employees of organizations would subscribe under the slogan: "Leader! Make so that I was good! This is more important than to figure out why I feel bad. "

Similarly, employees, partners, shareholders are much less need to understand their emotions, and much more need that their emotional states are structurally managed, especially in the situation of the crisis.

Management is the component of emotional intelligence, which appears first in the life of every person. The management is primarily not only because it needs to be more in extent that surrounding than in understanding. It is primary and in the animal world. This is a natural resource of emotional intelligence that you only need to revive.

3.Real Emotion Management Style

Methods for clarifying emotional traumatic situations. Methods of argument and counter-argumentation. Training in the use of Socrates, bilateral arguments, splitting partner arguments and find a weak partner's argument. Methods of informing and mini-planning to overcome crisis states.

4. Modern-supporting emotion management style

Methods of emotional accession to the partner, consent and emphasizing the significance of the partner. The effect of geisha is the transformation of negative states into positive. Workshop in the use of the technique "Turn to the Future". Training in the methods of psychological infection with positive emotional states.

5. Emotional emotion management style

The methods of rechargeing effects in the "sharp drive" mode (Funky). Training in using enhancement methods of excitement and involvement. Development of a sense of humorous response.

Part 2: Manage your own emotions

1. Projections of emotion management

Emotions include neurophysiological, bodily motor and subjective components, two of these components are subject to arbitrary regulation. A curvilinear dependence is established between the power of emotion and human performance. This means that each emotion can cause an increase in performance, but only to a certain level. Optimal emotion management is necessary, in which the energy of each emotion will be used with maximum efficiency.

2. Growel control

Technicians awareness of sources of anger. The mechanisms for forming anger: projection, transfer, envy. Effect transformation techniques in the energy of a constructive action. Techniques for the development of tolerance towards other people and adverse events of life.

3. Office of despondency

Awareness of sources of reduced mood and apathy. The possibilities of managing despondency through the neurophysiological, bodily motor and the subjective component of despondency.

4. Payment for fear

Awareness of the sources of fear, anxiety and anxiety. Three fundamentally distinguishable opportunities for fear management: evasion, gradual addiction (systematic confession D.Volpe) and an open meeting with fear (method of paradoxical intent V.Frankl). Training in the application of fear of struggle. Training in the use of fear energy technologies to achieve higher performance results.

5. Reference with joy and interest

Detection of sources of joy and interest. Training in creating conditions that increase interest in the task being performed. Training in establishing their direct and indirect interests for optimal regulation of their own activities. Training of the method of positive response to the events of life. Training in joy planning.

The purpose of the training: Improving the efficiency of business interaction due to the rational use of emotional resources

The target audience: Top managers, managers and free-lancers.

Teaching methods: Lectures-seminars, team and individual work with assignments and cases, role-playing games, presentations, psychological simulators, psycho-personatic exercises.

Tutorials: Booklets including:
a) statement of basic training materials;
b) dictionary of terms and techniques;
c) References;
d) texts and exercises for self-development.

Planned result for participants:Practical development of emotional resource management technologies.

Planned result for organization: Improving the motivation and coherence of employees.

Training duration:One day, from 10-00 to 18-00.

The main topics of a practical training seminar "Emotional Intellect in Business"

Part 1: Management of other people's emotions

1. Structure of emotional intelligence

Emotional intelligence as a general ability to know the emotional aspects of life and solving emotional tasks.

Emotional intelligence is considered to determine 80% of business success.

What is primary - understanding emotions or management of them?

Our answer is: primary management.

2. Administration primary

Primary emotion management, not an understanding of them. People want them to be injected into a certain emotional state. This desire is much stronger than the desire to be understood.

Employees of organizations would subscribe under the slogan: "Leader! Make so that I was good! This is more important than to figure out why I feel bad. "

3.Real Emotion Management Style

4. Modern-supporting emotion management style

5. Emotional emotion management style

The methods of rechargeing effects in the "sharp drive" mode (Funky). Training in using enhancement methods of excitement and involvement. Development of a sense of humorous response.

Part 2: Manage your own emotions

1. Projections of emotion management

2. Growel control

3. Office of despondency

Awareness of sources of reduced mood and apathy. The possibilities of managing despondency through the neurophysiological, bodily motor and the subjective component of despondency.

4. Payment for fear

5. Reference with joy and interest

Twenty years ago, the psychologist Daniel Gowlman called this ability to emotional intelligence. Today, his books and books of his followers become bestsellers in Russia *. What is the phenomenon of emotional intelligence and what does it give to us - says Cauche Elena Sidorenko.

Elena Sidorenko, social psychologist, coach, invited teacher of the Stockholm School of Economics in Russia.

Psychologies: In Russia, the topic of emotional intelligence is very popular. What is the associated interest?

E. S.: First of all, this desire to improve their skills and productivity due to some new internal resources. It often sounds the statements that the intelligence rational (IQ) defines only 20% of success, while the emotional intelligence (EQ) is 80%. And if so, it means that it must be used. The second reason is no longer connected with efficiency, but with pleasure. We are tired of being only effective. We want to be happy. Maybe emotional intelligence help us achieve inner harmony? Finally, curiosity. Usually, emotions interfere with sober rational reason. Here we have a contradictory combination: emotions and intelligence for some reason go together. We want to figure out, understand how it is possible and that we will give it.

What is the emotional intelligence different from rational? What is its specificity?

There are several layers of emotional intelligence. Basic layer Responsible for emission of adrenaline, rage, fear. These reactions are needed for the survival of the body. Children's crying, scream is all manifestations of basic emotional intelligence. Gradually, as we grow up, we have the following layer: we begin to consciously treat emotions. We understand that this is an important resource. Highest level - Ability and understand emotions, and manage them. Our instinctive reactions respond to the question "Why": "Why does it hurt me, scary, fun?" The highest level involves the appearance of the target: I will not always be impulsive, cut, when I want my soul so much. I will stop and think about it: Should I show anger to achieve a goal, or will it lead to response aggression and I will not get a result? Where it is impossible to manage emotions, you can at least use their energy more efficiently.

For what areas, professions are important to have developed emotional intelligence?

E. S.: Strictly speaking, this skill is needed to everyone. But, let's say, one more comfortable to work alone, with machines, information, and the other with people. For the first, it is important to understand your own emotions, and then they need to deepen in themselves. For the second, an understanding of the emotions of others, and then them, on the contrary, need to rise above their own experiences and egoistic interests. Depending on this, the intrapersonal and interpersonal emotional intelligence can be distinguished. Even if you are on a uninhabited island, you need to understand yourself, manage yourself. It is not only about not to annoy, do not be angry, not to succumb to the aimless impulses. If you woke up in apathy, and you have to work, you need to understand why it happened. Analyze the cause, not the symptoms. In communication with others it is important to understand their condition, work with their emotions.

The ability to manage the emotions of other people is not the same as the ability to manipulate them?

E. S.: When we say "manipulation", we usually mean only part of a large phenomenon. In our daily communication to one way or another, manipulation is constantly present. When we use emotional intelligence, we affect the emotions of others. This impact may be hidden. The rules of courtesy - also manipulation. But the fact is that people themselves want emotional influences. They want excitement, want to feel a feeling of pride, a sense of self-importance. While we achieve the general result, we are talking About manipulation by agreement. "We are very happy to see you," "Thanks for the question" - we aggregately agreed that we would not say anything unpleasant.

Malicious manipulation is a special case. The malicious manipulator is achieving a one-way win. Of course, the line between the permissible and malicious manipulation of blurred. The decision about whether your manipulation is justified, or it is malicious and you only achieve benefits - depends on you.

* For example: S. Shabanov, O. Aleshina "Emotional Intellect. Russian practice "(Mann, Ivanov and Ferber, 2014).

The purpose of the program:

Improving business efficiency due to the rational use of emotional resources.

THE TARGET AUDIENCE:

Top managers, managers and freelancers.

MAIN TOPICS:

1. Emotions as a signal to select the right direction of action.

Emotions as an experience of the significance of what is happening and the preparation of the body for better perception and possible actions. The meaning of conscious and scoreless emotions for making decisions in business. Intuition as a single comprehension of reality. Methods of awareness of their intuitive guesses and the development of confidence in their intuition in anti-crisis management.

2. Emotional intelligence structure

Emotional intelligence as a general ability to know the emotional aspects of life and solving emotional tasks. Emotional intelligence is considered to determine 80% of business success.

Four components of emotional intelligence:

understanding your own emotions;
understanding the emotions of other people;
manage your own emotions;
management of emotions and attitude of other people.

What is primary - understanding emotions or management of them? Our answer is: primary management.

3. Office primary

Primary emotion management, not an understanding of them. People want them to be injected into a certain emotional state. This desire is much stronger than the desire to be understood. Employees of organizations would subscribe under the slogan: "Leader! Make so that I was good! This is more important than to figure out why I feel bad. "

Consider what is happening in the theater. Visitors of the theater are not counting on the fact that their emotional state will try to understand before the start of the performance. They came not to understand them, and in order to led to a certain emotional state - joy, dignity, enthusiasm and others. Similarly, employees, partners, shareholders need much less emotions to understand, and much More needs to be constructively managed by their emotional state, especially in a crisis situation.

4. Emotion management technologies

Emotions include neurophysiological, bodily motor and subjective components. Two of these components are subject to arbitrary regulation. The training provides for workshops in mastering technologies:

office negative emotions: anger, fear, despondency;
office positive emotions: joy and interest;
technology management emotional reaction to the crisis situation as a whole.

5. Personal emotional habits

Some people use events in order to experience their favorite emotions. They react to any event approximately equally. Whatever happens, it becomes a reason for despondency, or anger, or fear, - who is accustomed to.

On the other hand, the cause of emotions is most often announced by another person. Even if anger or anxiety is caused by objective difficulties, obstacles, the global economic crisis, the source of trouble seems other people. This distracts energy and prevents the search for effective ways to overcome difficulties.
It is necessary to realize their emotional habits to increase their effectiveness and flexibility in the business environment.

Creativity and internal potential are those things about which many business executives and business owners remember in difficult times. So now all these words sounded in a new way.

In early October, "" organizes in Irkutsk two seminars of one of the most famous business coaches of the country: " Emotional business intelligence"And" Creativity in business" On the eve of his visit specifically for ITH Elena responded to several questions.

ITH: As a rule, at seminars about business and management more talk about planning, delegation, time management and leadership. Does your seminar talk about emotional intelligence? But should there be emotions from the manager?

Elena Sidorenko:Emotional intelligence allows you to use your own emotions. Emotions are very important! This is a signal: "What is happening, matters!" If you ignore your own emotions, there will be no intuitive guesses or new solutions.

IHG: From the theses of the upcoming seminar: "What is primary - understanding emotions or management of them? Our answer is: primary management. " Why?

E.S.: First, because with the management of other people's emotions, the development of emotional intelligence begins. Not yet born, the fruit in the womb manages its emotional state, and indirectly, through the state of the mother, also the state of the future Father and other family members. At the same time, the child does not understand himself, nor others, can still be managed even own movements. But he can already manage other people's emotions.

Control primary also because it is more important. People want them to be injected into a certain emotional state. This desire is much stronger than the desire to be understood. Employees of organizations would subscribe under the slogan: "Leader! Make so that I was good! It is more important than to figure out how bad I am.

IHG: Emotional intelligence management - this has nothing to do with zombies, NLP and so on?

E.S.: No, everything is completely within reality and ethical norms.

ITG: Is there anything to control emotional intelligence from manipulations?

E.S.: As an act differs from a crime. Man himself is responsible for how he uses his emotional intelligence. Of course, it can be used for cheating. But I observed from the fact that a civilized person seeks to mutual benefit and benefits.

IHG: In order to become a guru in such management, is it enough to go to the seminar or will you need long and hard workouts?

E.S.: In order to become a guru in any area, you need to improve for a long time. However, in order to improve the technologies of its interaction with people, enough training - subject to active participation in the exercises.

ITG: As for the management of anger and fears, what techniques do you personally use for yourself?

E.S.: Silence. Immersion in yourself. Analysis of the reasons. Prompt options. The step towards danger.

IHG: How important is it for the manager today to be creative?

E.S.: Wins the one who finds new interesting solutionsNew and attractive products are goods and services. Creativity is important in negotiations, and in organizing everyday work, in cooperation with people, and in the promotion of the company's products, and in finding new methods of profit.

IHG: What value do you invest in the concept of "creativity"? Many people do not like this word, seek Russian-speaking synonyms.

E.S.: Creativity is a creative beginning in a person, the ability to create something new, previously not exemplary, and often due to the unexpected connection of "old", well-known elements.

IHG: What happens on such trainings: is it more game or a serious lecture?

E.S.:And theory, and practice. Theories - 30%, practical exercises - 70%. Can be a hundred times (and very serious tone) say "Halva!" But this will not be sweeter. Need to try to train in application different methods Creativity.

IHG: How can you try to develop creativity in yourself if your work suggests it in minimal volumes (business related to metal rolling, for example, or car services)?

E.S.: There are special techniques that awaken creativity. There is no boring businesses and professions in which there is no place for new discoveries. And if you are bored - it is worth using creativity also to create a drive.

IHG: What books or articles on the topic would you recommend reading?

E.S.: De Bono E. lateral thinking. - Minsk: Popourry, 2012.

Torshin A.V. Improvisation in the training of the actor: Tutorial. - 3rd ed., Ched. - SPb.: Publisher "Lan"; Publishing House "Planet Music", 2014.

IHG: What do you think, who is more creative, men or women? Or not such explicit division?

E.S.: One Swedish Colleague, Krister Norr, often said that the most creative entrepreneurs are women who can cook the soup from the ax.

On the other hand, a man is considered an "experiment of nature." According to V. Beodakyan, a man should, in essence, should open a new one, and a woman is to maintain a valuable old one. And among great inventors more men. But in general, this question needs an additional study ...

ITh: From the Announcement of the Master Class: "Improvisation and search for creative solutions - Do you need such skills in business?" And really, do you need?

E.S.: When the world around is filled with surprises, improvisation is simply necessary! Improvisation is a fresh answer to new situations.