Unable to connect to play store. The Play Market does not work, there is no connection

Problem: When starting Google Play Market errors appear No connection or :

At the same time, a funny nuance is observed: sites in browsers open normally and other applications also successfully connect to the Internet.

Situation 1. Play Store does not work over wifi or mobile Internet

Solution

1. Check if the system date and time is correct. If the date is wrong, set the correct one. Check the boxes:

2. Restart your device:

3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from a memory card.

4. Check if the Freedom app is installed. If this is present, run it, press STOP and reboot.

5. Check the hosts file. If it contains lines other than 127.0.0.1, remove them. Root is required for this operation.

6. If all else fails, reset your Android device.

Situation 2. Play Store does not work only when connected via Wi-Fi

This is your case if when you disconnect your tablet (smartphone) from Wi-Fi, the error disappears and the Play Market application starts working normally via the mobile Internet.

Solution

1. Enter the router settings. Open WAN settings. Try alternately setting MTU 1460 and 1500.

Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.

In common D-Link routers, this is done like this:

• SETUP
• internet setup
• Manual Internet Connection Setup

• Set value MTU 1460
• Save settings:

This is how the setup looks in old D-Link routers:

• Home
• Specify the value in the field MTU
• apply

In TP-Link, you need to go to the section Network => WAN, change field MTU Size (in bytes) and press Save:

2. In the WAN settings, specify the addresses of Google servers as DNS:

Primary: 8.8.8.8; Secondary: 8.8.4.4.

Usually it is enough to specify 8.8.8.8 as the Secondary DNS.

After these steps, for the purity of the experiment, it is advisable to restart the router.

Common user error

Finally, I would like to mention one more situation. Smartphone / tablet may give an error Please check your connection and try again if you run Play app Market ( Google Play) and in the process of downloading it changed the type of Internet connection - for example, simply turned on Wi-Fi. At this moment, changes occur in the network interfaces on the device: traffic priority is given to Wi-Fi, the default gateway is changed. And it turns out that the device tried to connect the Play Store to the Google server via the mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds until Wi-Fi connects to the network, and then click Repeat:

And henceforth, first turn on Wifi, and then run applications that connect to the network.

Error " You need to sign in to your Google account' is a very common problem on Android devices. When it occurs, you will fully realize how much you are used to Google products for working with your smartphone, especially those that you download from Google Play. Good news is that correcting the situation is a super easy task even for novice users. Let's see how to fix this error when working with Play Store in three easy steps.

1. Just delete your Google account

The error can be a normal check that is sometimes triggered after a Google Play update. The first way is to enter the main menu of the device, go to "Settings" and then "Accounts" and simply delete google account The one you registered is the one that gets the "You need to sign in to your Google account" message. After that, you can re-add the account and everything should work fine. However, you may have to take one more step, described below.

2. Erase Google Play Data

To erase data google apps Play Store, you need to go to "Settings" -> "Applications" and find "Play Store". Select this item, and then find the "Erase data" function (click on it). You can try clearing the cache first, but clearing the data will clear the cache too. If the previous method did not work for your smartphone before, you can repeat the steps described there after clearing Google Play data and get the desired result.

3. Remove Play Store updates

Sometimes the problem is not with the credentials, but with Google Play itself. More precisely, in software service. One of effective ways fix bug in google play - uninstall updates. Go to "Settings" -> "Applications" -> Play Store and click "Uninstall updates". This will allow you to return to original version Google Play that was originally installed on your device. Then all you need to do afterwards to fix the error is to install latest version Google Play and enter the market again.

If after applying all three methods above you are still having problems, try doing all the steps again, restarting your Android smartphone after each sequence of actions: "Delete Google account" -> reboot -> "Uninstall update, install new Google Play" -> reboot - "Add account" -> reboot, etc. Just keep trying until the error disappears.

Do you know how to get rid of the "You need to sign in to your Google Account" error in another way? Share it in the comments with other users.

Today, if modern man won't go to play store he immediately panics, because it is impossible to imagine successful and young people without a smartphone, tablet or computer device. And all these devices are useless without applications. Today, all this technology is the attributes of our Everyday life, and as it often happens, any household item sooner or later becomes obsolete or breaks down. Everything that a person creates is not eternal, and even virtual systems also fail. One of the most popular requests among owners of devices with an Android system is the topic: I can’t access the Play Market. Indeed, a multi-million audience daily encounters various failures in services or equipment, Google Play errors are also common, therefore it is worth delving into this issue and finding out what is the actual reason why the user cannot enter the Play Market.

All applications in one place - in the Play Market

Any device with an Android operating system supports a lot of applications, from a navigator to various “scanners” and music recording programs. In general, our smartphone is perfect place for experiments, but in order for them to develop successfully and in no way damage the system of equipment, only one point should be taken into account - the source from which the selected application or game is downloaded. Verified, trusted and free (also has paid content), is Play service Market - here you can find everything for technical means on Android. The only problem that may arise for the user is that he cannot enter the Play Market. There can be many reasons for this, and each of them has its own way of solving this problem.

The reason may be malware on your Android device. In order to protect yourself from the theft of your personal data, we recommend using secure browsers.

We recommend changing your default browser after fix problems with the Play Market so that the problem does not reappear. Because in order to download the application you need to restore access to the Play Market

Causes of the problem and ways to solve them

Why does not go to the Play Market? Answer options for this question many, but the most frequent and popular is the absence of an account in the Google system. It is easy to fix this situation: you need to go to the Google website, create an account, then open the Play Market and enter it by entering the necessary data.

But if the account has been registered for a long time, and the service was working yesterday, but not today, then the problem takes on a different character. Most often, this problem lies in a small detail when I can’t go to the Play Market. The service writes in a pop-up window that there is a connection, but the connection is broken, or a “system error” has occurred. In this case, you only need to check the date and time settings. Users who have removed the battery from their phone or tablet are most likely to experience this problem. You should not despair, as it is enough to re-install these values ​​​​and try to enter the Play Market again.

Why the Play Market does not work - Other reasons

Of course, this is not the whole list. possible problems. One of the main ones can also be considered an overflowing cache. Its regular cleaning is a guarantee fast work device, so if such “glitches” occur, the first thing you need to do is go to the “Settings” of the device, find “Application Management” among the items and click on the Play Market. Here you need to clear the cache and data. Even if after that the user again says that I can’t go to the Play Market, then you need to reset the settings to the factory settings. This can usually be done via a shortcut:

• "Parameters";
• "Backup and Reset".

And, of course, one of common causes The fact that users write “I can’t go to the Play Market” is a failure in the Internet connection. If the device has a weak signal, low level data transfer, then when entering data into the login profile, an error window will pop up. In this case, fixing the problem is just finding a suitable network and a high signal for normal data transfer.

Play Market - the guarantor of safe downloads

Why is this Google service so successful? The answer is very simple: in this place you can download absolutely everything, make your computer or mobile device fast and fully functional. But this service fell in love not only for the assortment and free content, but for the availability of proven programs and software that do not have viruses and fully work.

Fans of being everywhere and everywhere often have to go to various unverified sites, and then after such visits to “dubious” resources, hundreds of requests appear on the forums: “why can’t I go to the Play Market?”, “Where did the money go from my account ? etc.

In order not to resort to extreme measures (reset settings, flash the device), it is best to restart your phone or tablet. Perhaps the usual "glitch" affected the operation of services, and after a reboot it will immediately disappear. Therefore, when downloading programs to your tablet or smartphone, it is better to use official services.

PS: And don't "feed" the pirates.

"Unable to establish a reliable connection to the google server"

The full error message is as follows: "Could not sign in. Unable to install reliable connection with the server. This may be a temporary issue, or your Android device may not have a data service. If the problem persists, contact support."

If you need to sign in with google account, the problem is also very easy to solve. We will not paint for a long time, but just post one more short video, the guy's voice does not inspire confidence :) But the solution is really working:

For this method, you need Root Explorer. It can be downloaded from

Users of Android smartphones and tablets cannot do without the Google Play Market. Where, if not from him, download applications, music, games? Yes, someone uses third-party resources, but they are far from being safe in terms of virus threats.

Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.

To make it easier for you, we have divided the problems into several groups according to their causes and solutions.

Cache memory errors or failure in system application settings

Google Play, like many other applications, uses a cache (a special place to store frequently used data for quick loading into memory). It contains information about the latest actions in the program. If an error has crept in there, the Play Market will play it until the data in the cache is updated.

To speed up this process, clear the Google Play cache manually:

• Open Settings (Options) Android.
• Go to the "Applications" section.
• Find Google Play Market in the list of programs.
• Tap the Clear Data and Clear Cache buttons.

If Play Market still won't open, please restart your device.

When an update error occurs installed applications do the same with " Google Play Services«.

In addition, in order to download new programs and install updates for old ones, the correct operation of the " Download Manager" and " Application manager. Normally, both should be in the list of running programs.

Update errors

If the problem with opening occurs immediately or after a short time after installing a more recent version of Google Play, roll back the program to a previous installation. Along with the Market update, uninstall the Google Play Services update.

The uninstall updates button is in the same menu as the clear cache options.

If there is no such button, then the program has never been updated (there are no previous versions).

Problems with the user's Google account

The inability to get into the Play Market often occurs due to problems with the user account. Perhaps you recently changed the password of the gmail.com mailbox that your profile is linked to, or there was a failure on the Google server and Android stopped recognizing you.

To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to "Settings" and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.

If you see the same picture, open the menu for this section and tap "Sync Now".

If the error persists, delete the Google account on the phone (the button is located here) and re-create it. Or get yourself another gmail.com account and log in under it.

Installation errors or corruption of the program executable file

Often, the failure is manifested by constant messages "An error has occurred in the Google Play Store application." It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases, by itself, when some of installed programs decides to check for an update in the background.

You can try to deal with this error in the ways described above. If all else fails, the following options remain:

• Make a system restore from a backup (if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
• Remove the Play Market from the device and reinstall. For this you will need root permissions(received in advance).
• Perform a factory reset on the tablet or phone (Hard Reset / Wipe).

How to reinstall play store

• Download or copy the Google Play Market executable file in .apk format from a properly working Android phone or tablet.
• Activate permission to install applications from unknown sources on the problem device. The option is located in the "Security" or "Protection" menu of the "Settings" application.

• Transfer the file to the problem device and run the installation (tap it with your finger).
• If nothing happens or if you see the Play Market error message again, open the \data\app\ directory and put the file there.

By the way, you can use the same MyPhoneExplorer to remove a failed copy of the Market and reinstall it. After synchronizing the phone with the program, go to the "Files" - "Applications" section, click on the line highlighted in the screenshot and click the "Delete" button.

Next click on top panel icon "Download application" and specify the path to the .apk file.

viral infection

There are malware modifications that block the launch of the Android Market so that the user cannot download the antivirus, or even delete the original file and replace it with an infected copy. We talked about what to do in such cases in the article on how to remove viruses on Android.

After an antivirus scan, when the malware is neutralized, you may have to replace the infected Play Market with a clean one.

Play market is not installed

Today on Russian market Android smartphones appeared without pre-installed Google services. In particular, the products of the Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it easy to correct this shortcoming by installing the necessary means of another application.

So, to install the Play Market on your Meizu device, tap on the "Best" application icon. It contains a selection of programs available for quick download, among which are Google tools. Tap the "Install" button below the "Google Services" icon. Reboot the device after installation.

Application conflict

The fact that some Android programs may not get along with Google Play, some users found out after installing "Freedom". "Freedom" is an application for bypassing the official authorization service for users who make purchases in game stores. Thanks to this, dishonest players get the opportunity to purchase virtual goods without paying.

If Freedom and the Play Market cannot work together on your device, you will have to give up something.

Blocking Google Play Market access to network resources

Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program could not contact Google servers” or “No network connection, please try again later.”

If you have root rights, it is not difficult to solve the problem - just make adjustments to the system Hosts file (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it both through the Android root explorer (for example, "Root Explorer"), and through the already familiar MyPhoneExplorer running on a Windows machine.

Open the hosts file with a text editor such as notepad and remove all entries except for "127.0.0.1 localhost". Save without extension by selecting the file type - "All files".

If network connection errors are not related to "Freedom", check your security software settings. It is possible that Market access to the network is blocked in the firewall.

Firmware corruption and hardware failure

Most difficult case. A fatal firmware failure or hardware failure of the device can be assumed in the following situations:

• The problem arose after an adverse effect on the device: an unsuccessful firmware update, a fall, connection to a faulty charger, etc.
• Together with the Play Market, other applications have stopped working or a failure occurs haphazardly: the program either works or not.
• There are other symptoms of a malfunction - freezes, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
• The tips above did not help solve the problem. She remained even after resetting the factory settings (wipe).

There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.

Like Windows operating system Android allows you to install applications in offline, however, most users prefer to use the Google Store for these purposes, or rather, the special Play Market program. This method is not only more convenient, but also more secure than installing from an APK file, since many applications are checked by an antivirus program before they are published.

Alas, neither the Play Market nor the Android OS itself is perfect, so from time to time users have to deal with various errors, including errors in the operation of the Google Store. For someone, the Play Market simply does not open, for someone it cannot connect to the server, someone complains that it is impossible to perform this or that operation.

The reasons why the Play Market does not work are more related to malfunctions in the system itself, but it often happens that the user himself, who voluntarily or involuntarily changed system settings Android. What to do if the Google store, which was functioning perfectly before, suddenly stopped working?

Temporary issues

Application Store issues can be caused by temporary glitches in system services. This fully explains why the Play Market does not work on Android. What to do? No matter how trite it may sound, a simple reboot of the device often helps in such cases.

You should also note that problems with the Store may be related to problems on Google's servers. Checking this is very simple, just try opening the Store in a browser or from another device.

No internet connection

Check if everything is in order with your Internet connection, if there are enough funds on your account, if the mobile traffic limit has been exhausted, if you have left the coverage area, if the signal source is a router, make sure that it distributes the Internet, and the mobile device sees the network and is connected to it.

Broken Google Store and Services settings

It is possible that the problem is related to the failure of the settings of the Store itself or Google services. Please exclude this option. Go to the application management section and, finding the Play Market there, clear its cache. If this is not enough, also click the "Erase data" button.

These actions will delete temporary files, reset the Play Market settings to default values ​​​​and, if the problem lay here, restore it to work. Similar steps must be repeated for the Google Play Services application. Please note that after the reset you will have to log in again.

Problematic Updates

If the Play Market on Android does not start after the update, it is possible that bugs in the update package became the source of the problem. Try uninstalling the update or rolling back to previous version applications, if available. For these purposes, it is good to have some kind of application backup program on the device, for example, SYNCit HD.

Disabled Download Manager or Google Accounts

The Android operating system has such a service application as the Download Manager. It is believed that for the Play Market to work correctly, it must be running. Go to application management, go to the "All" tab, find the "Download Manager" application and make sure it works. If Dispatcher is not active, enable it.

At the same time, we recommend that you find the Google Accounts application and also make sure that it is also active. If this application is disabled, the Play Market will not open, and if it does, then with highly likely will not work correctly.

Google account access errors

The reason why you can not enter the Playlist Market may be an error accessing your Google account. You can solve this problem by removing Google account and reconnect to it.

Since deleting an account may result in the loss of user information, it is necessary to back up important data before performing the operation.

Presence of incompatible applications on the device

Some third-party applications, in particular Freedom, can block access to Google services and thereby disrupt the operation of the Play Market. If you're using Freedom or a similar app and you suspect that it's causing the Google Store to malfunction, uninstall it. You need to remove such programs correctly, namely, first the application must be stopped and only after that press the uninstall button. Sometimes the normal operation of the Market is hindered by a running vpn service. Try to stop it temporarily.

HOSTS file changed

A number of third-party applications, such as Freedom, for example, can modify the HOSTS system file, which is responsible for connecting to remote hosts. There is a possibility that some third-party program has written its data to this file, which prevents a normal connection with Google servers. Therefore, after completely uninstalling questionable applications, you should check the HOSTS file.

You need to be root to access it. Let's assume you have them. Navigate in file manager to location /system/etc, open the specified file with any text editor and delete all contents from it except for the line 127.0.0.1 localhost. Save the file, restart your device and check the Play Market.

Store files are corrupted

Another reason why the Play Market does not start may be a violation of the integrity of its files. Such damage could have occurred after a virus attack or user manipulation of the Store files. In this case, the Play Market should be tried to reinstall. Uninstall the application in the standard way, clean the system with CCleaner or another cleaner, then download the Market installation APK file from a trusted source and produce it in any way convenient for you.

Wrong time set in settings

And now consider the situation when the Play Market does not work via Wi-Fi or Mobile Internet and writes “No connection”, although it is known for sure that everything is in order with the Internet connection on the device. The most likely cause of this problem is an incorrect time in the settings. Go to the date and time section and check the boxes next to the "Network time zone" and "Network date and time" options. After that, the date and time will be synchronized automatically.

Reset the device to factory settings

Factory reset or Hard Reset is a tough method, which should only be resorted to when other methods have failed. Before resetting, you must without fail create backup copies of personal data, as well as the necessary applications, because they will all be deleted. You can start the hard reset procedure either from the "Recovery and reset" section, or from the Recovery menu (recovery mode).

flashing

This is perhaps the most radical way to restore the Market. There have been cases when the Google Store, as well as other applications, services and the Android operating system itself, continued to work incorrectly even after a factory reset. In this case, you can resort to flashing as an extreme option.

Summary

So, we have given the main reasons why the Play Market on Android often does not open and indicated what to do in most of the cases described. However, you need to understand that there are problems, if I may say so, of a private nature that users of mobile devices with custom firmware have to face. The same should be said about the owners of Chinese mobile phones, in whose firmware Google services are not used in principle. Errors in the operation of the Play Market, for example, after installing it on a Meizu smartphone, may be caused by other reasons, which should be considered in the context of features mobile device and its software environment.