Why does not it work in the play market. Login failed - unable to contact google servers: what to do

Quite often, Android users encounter the error when trying to download content from Play Store a. But before that, everything worked fine, and Google authorization is complete.

A similar failure can occur both out of the blue and after the next update of the Android system. There is a problem with Google's mobile suite of services.

Good news is that fixing this error is as easy as shelling pears.

Any user, even a beginner, can fix the above error. To do this, you must complete three simple steps, each of which in a separate case can independently solve your problem.

Method 1: deleting a Google account

Naturally, we do not need a full deletion of the Google account here. It is about disabling local Google account on mobile device.

After completing these steps, the problem may already disappear. If the error is still there, you will have to go to the next step.

Method 2: clear Google Play data

This method involves the complete erasure of files "accumulated" by the app store Google play during his work.

Then it is advisable to repeat the steps described in the first step, and only then try to install the required application again. With a high degree of probability, no failure will occur.

Method 3: remove Play Store updates

This method should be applied if none of the above error elimination options brought the desired result. In this case, the problem most likely lies in the Google Play service application itself.

Rollback of the Play Store to its original state can work great here.

All you need to do now is turn on the Play Store and install the updates again.

The problem should now be gone. But if it still bothers you, try restarting your device and repeating all the steps above again.

Checking the date and time

In rare cases, the elimination of the above error comes down to a banal adjustment of the date and time of the gadget. Failure can occur precisely because of incorrectly specified time parameters.

Therefore, it is advisable to enable the setting "Date and time of the network"... This allows you to use the time and current date information provided by your operator.

In the article, we examined the main ways to fix the error. "You must enter google account» when installing an application from the Play Store. If none of the above worked in your case, write in the comments - we will try to deal with the failure together.

Error " You need to sign in to your Google account"Is a very common problem on Android devices. When it occurs, you fully realize how much you are accustomed to Google products to work with your smartphone, especially those that you download from Google Play. The good news is that getting things right is super easy, even for novice users. Let's see how to fix this error when working with Play Market in three easy steps.

1. Just delete your Google account

The error can be a routine check that is sometimes triggered after google updates Play. The first way is to enter the main menu of the device, go to "Settings", and then "Accounts" and simply delete google account that you registered is the one that receives the message "you need to sign in to your Google account." After that you can re-add the account and everything should work fine. However, you may have to take one more step below.

2. Erase Google Play Data

To erase data google apps Play Store, you need to go to "Settings" -> "Applications" and find "Play Store". Select this item, then find the "Erase data" function (click on it). You can try to just clear the cache first, but clearing the data will clear the cache too. If the previous method did not work for your smartphone, you can repeat the steps described there after clearing the Google Play data and get the desired result.

3. Uninstall Play Store updates

Sometimes the problem is not with the credentials, but with Google Play itself. More precisely, in software service. One of effective ways fix bug in Google Play - uninstall updates. Go to "Settings" -> "Applications" -> Play Store and click "Uninstall updates". This will allow you to return to original version Google Play that was originally installed on your device. Then all you have to do next to fix the error is to install latest version Google Play and re-enter the market.

If after applying all three of the above methods you still have problems, try to do all the steps again, restarting your Android smartphone after each sequence of actions: "Delete Google account" -> restart -> "Uninstall update, install new google Play "-> reboot -" Add account "-> reboot etc. Just keep trying until the error goes away.

Do you know how to get rid of the "You need to sign in to Google account" error in another way? Share it in the comments with other users.

When logging into Google Play Market users quite often encounter various errors. One of these errors sounds like this: "You must sign in to your Google account." This error may occur after next update Android devices, or updates of the Google Play Market itself.

Today's users are very much accustomed to all the conveniences that Google provides. This is the constant synchronization of contacts, calendar and timely application updates. But for all this to work stably, you need to log into your Google account, which is so persistently and carefully communicated by the device. In order to enter your account, you just need to enter your username and password, but it happens that this does not help. To understand why the device does not enter the Play Store, consider all possible options solving the problem.

Checking the current time and date

Sometimes it happens that on the phone date and time go astray that prevents Google services from synchronizing normally. To fix this problem, you need to go to "Settings" - "Date and time" and set the desired parameters. It is advisable to install "Autodetection of time" thereby protecting yourself from a similar problem in the future.

Checking your internet connection

If the user cannot enter the Play Market, then he should also check stability internet connections. You won't be able to log into your Google account if your internet connection is too slow. To check this, open a standard browser and go to any site, if it loaded quickly and without any problems, then the connection is stable and you can proceed to the next step.

We check the correctness of the entered data

Due attention should be paid to correctness of the entered data, i.e. check the correctness of the login and password, you can do this using authorization on the Google website itself from a computer. Please be careful when entering the password, because it is case sensitive.

Passwords Nastya and nastya are different passwords, keep in mind.

Reboot the device

Smartphones sometimes experience system or individual application crashes. During such failures, the account login may be blocked. Restarting your phone usually helps to get rid of these glitches.

You need to press and hold the " Unlocks»Until a window with options appears. In this window, you need to select "" or "Restart" depending on the language installed on your phone. Restarting usually fixes many problems, but if the problems persist, try another option.

Trying Safe Mode

Each smartphone has dozens of various programs... They can work stably, but at the same time block the entrance to the Google account. In order not to delete all applications that can block the entrance, you can use " Safe Mode».

There are three relevant ways input depending on the manufacturer:

First way:

Second way:

Third way:

Turn off apparatus;
Start turning on the device and hold down volume down»;
The device should start in " Safe Mode»

In "Safe Mode" try to log into your account. If you get in, the problem is in some third-party installed software, respectively.

Checking the antivirus

Antiviruses protect the average user from numerous threats on the Internet. But there are times when the antivirus blocks something important, for example, the entrance to your Google profile. In order to make sure that the antivirus does not interfere with logging into your account, you should remove it for a while. The antivirus is removed like any other application. To remove it, you need to go to "Settings" - "Applications" - "Antivirus name" - "Delete", or drag it from the desktop to the trash.

We carry out re-synchronization of data

If the device not synced for a long time with Google servers, various problems may arise. Therefore, you will have to perform a full data synchronization manually.

To get rid of the error of syncing a Google account on Android, go to "Settings" - "Accounts" / "Accounts", select the Google account in the list. Open it up, uncheck all the boxes and restart your device. After rebooting, do the same, putting all the checkboxes in place, reboot the phone again. After the done steps, try to log into the user profile.

Delete your account

One of possible solutions problems can become deleting Google account from the phone. In order to do this, go to "Settings" - "Accounts" or "Accounts" (depending on the phone), select a Google account and click "Delete account"

We erase data and cache of Google play services

It happens that the error "you need to log into your Google account" is caused by problems with the cache. To clear it, you need to go to " Application Manager», Then find Google Play Services, Play Market and Google Services Framework. Open them in turn and click "Clear data", "Clear cache" then click "Stop", then "Disable". We reboot the device and try to see if the problem is solved.

Checking disabled applications

You may not be able to log into your account even if the user unknowingly disabled any of the important applications.

You need to go to " Application Manager»And find programs like Google+, Download Manager, Google Play Services, Play Market and Google Services Framework. Go to each and check if it is included. (If the application is enabled, the "Disable" button will be active)

Removing Play Market updates

If from the above nothing helped to get rid of the error, and still the smartphone says "You need to log into your Google Play Market account", then you should try remove latest updates Market, thereby rolling it back to the initial version. Often, applications on the initial versions work stably, but not very fast. In any case, after entering the profile, the Play Market will update itself to the latest version.

In order to remove updates, in the applications we find the Play Market and press the line “ Remove updates". After that, try to log into your account.

Factory reset

This method is the most extreme measure. Perform it at your own peril and risk and only if all of the above methods did not help. A hard reset completely deletes all accounts, apps, and contacts.

To perform a full reset of the phone, you need to go to "Settings" - "Backup and reset" - "Reset settings", click "OK". The phone will start to reboot and perform a factory reset.

When working with the Play Market service, failures often occur. At the same time, a warning about server error or no connection appears. Dissatisfied users write to the support service a message: “I can’t enter the Play Market.” This article will discuss the possible causes of such failures and how to fix them.

Reboot the OS

Users often complain: "I can't go to the Play Market on Android." The fact is that the OS often freezes on mobile devices. In order to solve the problem, you need to restart your smartphone. In a similar way, you can fix the failures of this service and other applications.

Removing unnecessary information

A large amount of unnecessary information stored on your phone can cause errors in Google Play. The user needs to reset the utility settings:

This requires opening the device menu.
Then you should go to the settings.
Then you need to switch to the "Applications" tab and select the Play Market program.
The control window will pop up. The user needs to click on the "erase data" button.
And in order for the system to recognize the changes made, you need to reboot mobile phone.

Removing installed updates

What should users do when they post messages on the forums, such as: “I can’t enter the Play Market on Android”? You can try to resolve the crashes by uninstalling the installed updates:

To do this, as in the second method, you need to go to the menu.
Next, you should open the settings and select the line "applications".
Then you need to mark the Play Market program in the list and click on the "remove updates" link.

The application will return to its original state.

Resetting Google Services Utility

How to enter the Play Market if the above methods do not work? Sometimes resetting your Google Services preferences can help solve the problem.

To complete this event, you need to go to the settings. Then you need to mark the item "applications". In the list installed programs you need to select "Google Services". Next, you should click on the "clear cache" button.

Enabling the Download Manager application

If this utility is deactivated, then errors in the Play Market program will occur constantly. To enable the "Boot Manager", you must open the device menu. Then you need to go to the "settings" section.

Here you need to mark the line "applications" and switch to the "all" tab. In the list of installed programs, select "Boot Manager". If the application is stopped, then you need to click on the "enable" button. After completing the above steps, you need to restart your mobile phone and check the operation of the program.

Deleting a Google Account

It should be borne in mind that when the account is deactivated, all important and necessary information will be erased. Before performing this procedure, you should create a backup:

To do this, you need to go to the settings.
Then you should switch to the "accounts" tab and mark the required account in the list.
Then you need to click on the mailbox address. The sync menu will open.
The user needs to tick the necessary items. This menu is used to back up personal data and contacts.
In order to save important information on the device, you should click on the "options" button and check the "synchronize" item. The system will create backup copies of all utilities.

After syncing, you need to deactivate your Google account. How to enter the Play Market after deleting an account? Upon re-authorization, the user will be prompted to restore the backup. You need to click on the "ok" button. After deleting and reactivating the account, the Play Market utility should be normalized.

Troubleshoot program compatibility issues

One of possible reasons the fact that the owners of Android devices write "I can not enter the Play Store" is the presence of conflicting applications. Users install such utilities on their own. The Freedom application, through which users make a free purchase of game currency, should be referred to as malicious programs.

Editing the "hosts" file

In search of interesting utilities, newbies visit unverified sites. After such visits, thousands of requests appear on the forums: “I can’t enter the Play Market from my phone”, “the money on my account has disappeared” and so on. In order not to resort to a complete reset of all device settings, you need to edit the "hosts" file:

The user needs to go to the "settings" section, mark the "applications" item and switch to the "installed" tab.
Select a malicious program from the list of utilities.
Next, you need to click on the "disable" button.
Then uninstall the application.

You cannot erase files without first stopping the utility. After restarting the device, you need to check the changes made.

Return to factory state

What if the above methods did not help to solve the problem? In order not to bother the support service with numerous messages on the topic: "I can not enter the Play Store", you can try to fix the failures by resetting all settings. This is a rather radical decision. This procedure will help eliminate most of the problems associated with the operation of installed programs and the system itself:

First you need to go to the "settings" section.
Then it is necessary to check the item "restore and reset". A new window will open. The user needs to click on the "reset settings" link.

Before starting this procedure, you need to back up important data. The information saved to the memory card will remain intact. Next, you should restart the device and restore the backup of your contacts.

Checking the Network Connection

Most often, users send messages to the support service with the text: "I can not enter the Play Market, writes, there is no connection." In this case, the failure is caused by the lack of an Internet connection. You need to check your network settings and restart your router.

Enabling Google Account

Play Market malfunctions often occur due to a disabled account. In such cases, users send to technical support requests like: "I can not go to the Play Market, writes, you need to enter your account." In order to activate an account, you need to open the device menu. Then you should click on the "settings" icon.

Next, you need to mark the item "accounts". Here you need to click on the "add" link. The user needs to specify the email address and password. After completing these steps, you need to check the work Play apps Market.

Checking the time and date settings

In the absence of a stable connection to the network, you do not need to panic and create threads on the forums: "I can not go to the Play Market, writes, a server error." First, check your time and date settings. The user needs to go to the menu.

Then it is necessary to mark the item "settings". Here you need to select the line "date and time". The next step is to set the time zone and time. In this case, you need to enable synchronization with the network.

Disable proxy settings

Seeing the inscription about the lack of connection, users drive into the search queries: "I can not go to the Play Market, writes, the connection timed out." Don't waste your time. In such cases, the first step is to check if Wi-Fi is working. If other sites and programs open without problems, then the user needs to disable the proxy server. To complete the task, click on the "settings" button.

Next, you should make sure that the word “no” is highlighted next to the “proxy server” item. In this case, the option "extended parameters" must be activated. If there is no inscription, then the user needs to disable the proxy server settings.

Setting up static DNS

If the above methods do not work, then you need to try to fix the problem in the following way. The user needs to return to the "Wi-Fi" section. After selecting an access point in the list, you need to click on the "change network" button. Then you need to check the box next to the "advanced options". Next, put a check mark next to the line "static IP settings".

At the bottom are two DNS fields. You must fill them in with the numbers 8.8.8.8 and 8.8.4.4. Then you need to click on the "save" button. Next, you need to restart Wi-Fi on your mobile device and re-check the Play Market application.

Change router settings

The setting of the MTU-1500 parameter in the router software is usually carried out automatically. For this reason, some applications will not start at all. This problem occurs on all devices connected to the access point. You can manually change the MTU settings. This will save the user from the need to create requests: "I can not enter the Play Store, Google Play does not work."

In order to change the MTU parameters, you need to go to the router settings and open the "network" section. Next, you should switch to the "WAN" tab. Below you can see the line "MTU size". 4 numbers should be entered in the empty field next to the inscription. A user who is unable to contact the provider should specify one of several options: 1420, 1460, 1500.

Next, you need to save the settings and restart the router. To change MTU in Asus software, open the "Internet" section. Next to the line "additional pppd options" you can see 2 fields. They need to register the number 1460.

You will be surprised, but more than 70% of Android device owners face such a situation when the Google Play Market does not open. We will now tell you how to fix this "glitch". If you encounter it, it will not be difficult.

First of all, although it sounds corny, you need to check your network connection. It is possible that this error also needs to be corrected.

Reboot is commonplace, but often effective advice for any problems logging into your Google Play account. Google Play Market may not open due to problems with the device (too many running programs, long time work, etc.). If the reboot did not help, then go to tip # 2.

Important! Please use the app before rebooting Clean master, often it immediately solves the problem of the Play Market not opening.

Often, clearing the cache helps to temporarily fix the problem in the Google Play Market, for cleaning it is worth taking the following steps (the instructions are suitable for any device):

Settings → Applications → Application management.
Now find among Google programs Play Market, click on it and in the window that opens, select the "clear cache" (data) function.
After cleaning, restart your device.

Tip # 3: uninstall the last installed Android update.

If the phone does not enter the Play Store and you cannot log into your Google account, and before that everything worked fine, this may be the result of an unsuccessful update of the Android OS firmware.

To uninstall the latest update, follow the instructions given in tip # 2, but instead of "clear cache" click "uninstall updates". Such actions will reset the Google Play Market and return it to the very first settings.

To activate your account, you need to go to the "Settings" section, then find the "Applications" section, select "All" here. Now it's worth opening Google Accounts and activating.

If the above tips did not help, then you need to delete and restore your account:

Settings → Accounts and sync settings.
Now delete your account and then restore it or create a new one.

Important! Some programs, such as Freedom, can block the Market, so go through the list of downloads and recently installed applications carefully.

If the Google Play Market still does not work after all the manipulations, then it is worth resorting to the most radical step - this is resetting Android to factory settings. To reset, follow the instructions:

Settings → Restore and reset → Factory data reset.
The item "Reset phone settings" will appear on the screen, where you need to click "Erase everything".

All the data that was stored on the memory card will not be erased; to create a copy of the system, you must find the "Data backup" section in the settings, and then restore them after rebooting the system.

Important! Before resetting to factory settings, be sure to check the connection of the "Download Manager". To do this, go to the "Applications" section, open the "All" tab and find the "Download Manager", if it is not enabled, then launch it and check the functionality of the Market.

If, it does not hurt to check it. We hope that our tips have helped you restore access to your account and the functionality of the Google Play Market. Do you know about other methods? Then write about them in the comments!