Play market does not load. Why the Play Store does not work on the phone: Solving the problem

Very often, Android users encountered errors 941 or Google Play Market does not work, does not start, crashes all the time, and so on. Let's consider how to solve this problem in the detailed instructions.

Why does the Play Market not work?

The most common Google crashes and problems Play Store and this: technical problems on the service itself, constant errors in work, the application crashes all the time and does not work. This article provides several solutions on how to fix these errors.
We also recommend an article on this topic:

What do the errors mean Google play Market?

Google Play Not Working - How To Fix?

Restart Android

The very first thing to do is reboot your device. Often this can solve the problem associated with Google Play, but also if the system “slows down” or freezes. If this does not help to solve the problem, see the next point.

Reset Google Play Market settings

We go into the settings.
Open Applications or Application Manager.
Find Google Play Store in the list and tap on it.
In the application settings window, select "Erase data" and " Clear cache».

Uninstall Google Play Market updates

We repeat 3 actions from point 2, only now we click on “ Remove updates“. This will return the Play Market to its original state at the time of installation.

Reset application preferences " Google services Play "

Go to settings, open "Applications" and in the list find " Google Play Services". Open it up and also clear cache and data.

Clear cache and data "Google Services Framework"

Google Services Framework". Click " Erase data" and " Clear cache».

The Google Accounts app is disabled

Go to Settings → Applications → All tab. Select " Google Accounts". If this application is disabled, enable it.

Turn on "Boot Manager"

In the application section, go to the " Everything"And open" Download manager". If you have it disabled, click " Turn on».

Delete Google account and restore it

Make a backup copy of your data and choose “ Delete account“.

Apps blocking the Google Play Market

Some applications may block work Play Store... For example, the well-known application Freedom allowing in-game and app purchases for free may interfere with the normal operation of the Google App Store.

Configure the "hosts" file

If you have installed the application Freedom then this item is for you. This method requires root rights. First, disable the Freedom application (in the program menu, item "Stop"), and only then uninstall it. After that install the app Root Explorer or give root access to ES Explorer... Then find the "hosts" file along the path / system / etс /, open it with a text editor and leave only this line (if not, write it):

Reset Android Settings (Hard Reset)

This is the most radical method that will erase all data from the internal storage. The data on the memory card will remain intact.

This method will definitely help you, the most important thing is to create a backup copy of the system before using it. At the first start, you can restore all data from the backup.

Check your internet connection

Check your network connection. If you do not have a single website opening in your browser, restart your router and set up an Internet connection.

Expose right time("No connection" error)

Set the correct time and correct time zone. It is best to synchronize these settings with the network. To do this, go to "Settings" → "Date and time" and put a tick in front of the items " Date and time of the network" and " Network time zone».

Often the Play Market, the official app store from Google, does not work for Android OS users.

The cause of the failure can be both short-term braking of the device, and serious problems in the system files of the OS.

Let's consider the problem in more detail.

Note! Before proceeding to solve the problem, just try to restart your phone and open the program again.

1. Checking the phone settings

If the program opens, but you cannot install any applications, check the settings of your smartphone, namely "Date and Time".

Due to incorrectly set date and time, the phone cannot receive a trust certificate, which is required to start the installation.

Go to the smartphone menu and click on the "Settings" icon. Now scroll down the opened page to the item "Date and time". Click on it and enter the correct parameters in the window that opens.

If you have configured automatic data retrieval over the Internet, it is better to disable this option.

Now close the Play Market (remove from the list of open applications) and launch the program again. The software installation should work correctly.

2. Clearing the cache in the Play Market

If the app store does not open, or an error window crashes right after opening, clear the program cache.

Deleting the cache will not affect the display of user data in the market in any way.

The cache is an intermediate buffer of data that is stored by individual programs. Accordingly, if too much data accumulates in the buffer, the application starts to work incorrectly.

To clear the cache in the Play Store, go to the phone settings and open the list of all applications.

Then find the Google Play icon and click on it. In the window that opens, click on the "Clear cache" button.

After deleting the data, you must reboot the device for the changes to take effect. Usually, deleting the cache returns the program to work.

3. Data deletion

Play Market turns on, but data is not loaded? Most likely, your phone is unable to set up a connection to the server. Check your internet connection and clear program data.

Due to the frequent occurrence of errors, a "non-working code" may be written to the root folder of the program, which interferes with the operation of the market.

You can manually delete all third-party files and error information through the phone settings menu:

Open the list of all installed programs;
Find Google Play Market in the list;
Open the "About Application" window;
The "Memory" field displays data on the amount of files and folders that were written to your device after installing the market. All this information must be removed. To do this, press the "Erase data" button and wait until the memory counters are reset. Open the app store after restarting your phone.

Notice! After deleting the data, you will need to re-enter your username and password for authorization in the service - all settings will be reset automatically.

Information about previously installed programs in the "Favorites" section will be saved.

4. Working with updates

Malfunctions in the standard app store may occur due to system bugs. Typically, developers fix bugs in new service packs.

You need to check for updates, but first you should uninstall old updates.

This can be done in the information window of the Play Market application (Figure 4).

Press the button for uninstalling updates. Then forcibly disable the program. Restart the market, everything should work fine.

Also make sure you have the latest updates installed. After the developer releases new updates, the "Update" button will appear in the settings.

5. Automatic account synchronization

For the convenience of work, all users of the Android OS can set up the synchronization of a single Google+ account with almost any program.

This way, you don't have to constantly create a huge number of custom pages in different applications.

Synchronization of accounts is configured in the phone settings (field "Accounts").

To fix the error of launching the market, try deleting your Google account in the settings.

This action does not deactivate your personal page, but only deactivates it on the phone.

After deleting, try to log into the profile again. Then restart your device. Turn on Play Store and wait until the program is synchronized with your account.

You should also make sure that the selected synchronization parameters are correct.

Open your account settings, as shown in the figure below, and select the services with which to interact.

It should be noted that the operation of the market or your Google account may be affected by third-party programs installed on the phone.

"Copies" are often the cause of failure official store or other utilities in which you can make purchases of games (examples of such applications: Steam, Freedom, Best Market and others).

6. Settings for the "Downloads" utility

V operating system Android standard services are responsible for working with various functions.

The Boot Manager system utility is responsible for receiving data from the global network (installing and updating applications).

The result of a failure of this service may be a disruption in the operation of the Play Store, browser, e-mail.

First of all, make sure you are using the latest version of your phone's firmware. Adopt available over the air updates.

Check the status of the dispatcher.

In the list of all programs, click on the download icon and wait for all the data to load.

Most likely, the service is simply disabled, so you do not have access to the app store. Click on "Enable" to resume work.

To increase the likelihood of eliminating errors, we also recommend clearing the cache and program data.

7. Unblock services from Google

The previously reviewed "Download Manager" service is the main utility that ensures the Play Store's functionality on your phone.

However, other programs from Google can also affect the operation of the store.

Go to settings and open the "Application notifications" window. Next, disable the blocking of Google services, as shown in the figure below.

This action allows you to configure uninterrupted access of all Google utilities to your device.

You will automatically receive the latest information about the operation of applications and update data, due to the absence of which the Play Store may not work.

8. Working with system root files

Third-party applications can make changes to the system files of the phone.

One of these files is host.sys.

Freedom, Trojans, or other types of malware may have contributed text to this document. The only way troubleshooting - self-editing the content of the file.

First, stop all programs and services that may block the operation of the market.

If possible, uninstall apps that caused the store to stop working after they were installed.

Now go to the filesystem using explorer. Better to use ES File Manager or Total Commander.

Note! You can edit the contents of system files, in particular the host, only on devices with root rights. If you do not have them, you need to make additional settings to get the superuser capabilities.

In the Android system folder, find the host file and open it.

It should contain only one line with the address and name. local network... Thanks to this content, all programs using WAN connections can connect to the device.

The figure shows a part of the text that was added to the file by third-party sources.

The highlighted line blocks access of Google services to the phone. Delete it, save the changes to the file and reboot the phone.

Thematic video:

Play Market is a source of new applications and games for users of android devices.

However, this base can sometimes not work - lead to a crash on our device. How to deal with this?

Play market may not work on different reasons fortunately they are almost always fairly easy to fix.

There are many ways to help restore normal performance. Below you will find the main proven reasons why the play market does not start and how to fix it.

The first reason why it does not work on the android Play Market is a problem with the cache

In most cases, clearing the cache solves the problem. This is the place where temporary data is stored to speed up the opening of the google play market.

They can make mistakes there, as a result of which the application does not work as expected.

To delete the cache, go to the android settings and then go to the "Applications" section.

There you will see the Application Manager. After clicking on it, a tab with all programs will open - look for "Play Market" and click on it.

NOTE: I describe and insert pictures from android 6, more precisely android 6.0 on a samsung galaxy smartphone. You may have a different version and a smartphone or tablet, so some inaccuracies are possible.

Now select "Memory" and at the very bottom click "clear cache".

Then go back, click "Clear data", then click "delete".

Now check if the play market is working, if not, then in the same device manager, click on it. You will see "shutdown" and "stop", and at the very top right: "options". Click on these options and click on the pop-up line "Delete updates".

We check the performance. If it does not work, we perform exactly the same operations with the Google Play Services application. To do this, after opening, click on the "Memory" option and click on the line: "clear cache"

If it works now, great, if it doesn't work, let's move on. In the window where you went to memory, click another option: "Data management", then click "Delete all data".

NOTE: If you cannot find the required options on your own, then in order to completely clear the entire cache of your phone.

The second reason why does not work on the android play market - disabled Google account crash

If the above does not help, try deleting your android google account - this may help solve problems with the play market store.

To do this, go to the android settings and go to "Accounts". Select your Google account and then remove it from your phone.

Then we return to the account settings and select "Add a new account" - enter the data and add.

Sometimes, to fix the problem, you may need to use a different account. Then go to the registration form for a new Google account and make a new registration.

Just before doing it, clear the application cache and the play market store data, and only after clearing it, go to the "Settings> Accounts" section of the android and add a new Google account.

After logging in, try using the play market. If the store is unlocked (working), you can stay in the new account or try to return to the old account.

The third reason why the play market does not work on the android is the wrong date and time

It might sound like a little, but it might take a correct date and time to log in to Google servers.

If you have set the wrong date or time, then Google servers will have problems syncing the settings. As a result, you will not be able to enter the Google Play Store.

To set the correct date and time, go to "Settings => Date and Time" and it is best to choose automatic setting.

If, so far, everything has been configured for automatic configuration, try switching to manual and enter exact time and date.

The fourth reason why the play market does not work on the android is using a vpn or proxy server

If you are using VPNs or proxy servers, this may be the reason for the problems with connecting to the play market.

Proxy settings can be easily checked. When connecting via Wi-Fi, go to Settings => Wi-Fi, and then click on the network to which you are connected. From the context menu, select the "Change network" item.

There will be options for Wi-Fi networks... Select the Show advanced options check box and make sure the Proxy settings section is set to None.

The second VPN option - it can be different here. The first option is to use the app to connect to the VPN.

If you have it, try disabling or completely removing it. The second way to connect to a VPN is to add VPN settings.

Go to the "Settings" section, then select "More ..." in "Wireless & networks".

Open "VPN" and make sure the list does not have a VPN connection configured. If you have one, remove it.

The fifth reason why does not work on the android play market - the Internet is blocked

Android can have many applications that are used to manage your internet connection.

They allow, for example, blocking access to individual applications. Some devices (for example, Huawei) have a built-in function that allows you to manage applications for connecting to the network ("Settings => Data management => network application" - make sure that the play market has access to the Internet using a cellular connection).

If you have an application (for example, No Root Firewall), make sure that it is not configured in such a way that it blocks access to the Internet in the Google Play Store. You can also try removing it completely for testing.

If you are trying to connect to the play market using Wi-Fi, turn off all wireless networks and activate cellular data.

Check the connections with the store on the mobile internet. If at the beginning you tried to connect to the store via Mobile Internet, try doing it exactly the opposite - turn off cellular and connect only via Wi-Fi.

Look if you accidentally disabled applications or system services, without which the play market cannot work (for example, a download manager).

Go to Settings> Apps or Settings> Manage Apps and then go to the disabled apps tab (or scroll through the content in lower part list).

There will be everything from phone applications. Check if there are any related to system services among them. If something is disabled, enable it.

That's all, though in the case when nothing helps, there is another "extreme" option - to reset the phone settings and restore to default. Please note that then you will lose all data, text messages or photos stored in the internal memory of your phone.

To restore the default settings, go to the Settings menu and then select Backup and reset. Select "Factory settings" and wait for the phone to reset to default settings.

If none of the above helped, please contact your to the best friend with a description of the problems - this is the form below the comments. Good luck.

If the Play Market does not work on your phone or tablet, then the reason for this may be whole line errors ranging from a crash in and ending with a conflict with other applications. To prevent the Play Market from breaking, you have to look a large number of settings and try different ways troubleshoot.

Bug fix

If Google Play Store does not start on your tablet or phone, restart your device first. Restarting the system fixes simple software glitches that prevent the Play Market from working.

If the restart did not help, and the Play Market on Android still does not open, check the availability and speed of the Internet. If you connect to the network via WiFi, there may be channel congestion, due to which the speed drops significantly. The reason for the failure may lie in the absence of a communication signal when using mobile traffic. If there is no connection, then Play Market will take a long time to start and open.

One more possible reason malfunctions - incorrect date. To change the date and time settings:

Open the settings.
Go to the "System" section. Find the Date & Time submenu.
Set the correct value.

If these simple methods did not help to eliminate the errors of the working Play Market, and he still writes that the launch is impossible, then you will have to use other methods.

Working with built-in Android apps

If there are no problems with the date or Internet connection using WiFay or mobile traffic, and the Play Market does not start, then work with the temporary data of the built-in programs. You should start from the Play Market:

Open the "Applications" section in the settings, go to the "All" tab to display the built-in programs.
Go to the Play Market options.
Wipe data and clear cache.

Check if the app store is working. If not, go back to its options and uninstall the updates. Check the program status again.

If uninstalling updates and clearing the Play Store cache did not help, follow the same steps with other programs - Google Play Services and Google Services Framework.

Also, make sure the Boot Manager application is enabled on your system. You can also find it on the "All" tab in the "Applications" section.

Account deleting

Removing and re-adding your Google profile can help fix the crash.

Find the "Accounts" section in the settings.
Open the sync options for your Google profile.
Call the additional menu and select "Synchronize" to create an up-to-date backup.
Call the additional menu again and select "Delete".

After deleting the profile, restart the device. The next time you start, go back to the settings and add your account again by entering your e-mail and password.

There is another important note about your account: the Google Accounts application must be enabled in the settings. You can check the status and, if necessary, launch the built-in program for working with profiles in the Applications section on the All tab.

Eliminate application incompatibility

One of the reasons for blocking the Play Market is the work of third-party applications. First of all it comes about the Freedom program, which allows you to make in-game purchases from a fictitious card. If the Play Market does not connect or is not updated after Freedom, then you need to clean the hosts file. The reason that Play Market does not work on Android may be incorrect entries added by the Freedom program. You will need root rights to remove them.

If after rebooting the problem disappears, then you have correctly diagnosed why the Play Market application does not work.

Reset

What if the Play Market does not work, and all of the above methods have been tried and found to be useless? In this situation, there is only 1 way out - with the removal of all information from the device.

Back up important data: contacts, messages, photos, videos, etc.
Open the settings, go to the "Restore and reset" submenu.
Select "Factory data reset". Click "Reset Settings".
Confirm the operation and wait for it to complete.

Factory reset completely clears internal memory, however, the information on the external storage device remains intact. Therefore, the same photos and videos can be saved by simply moving them to a memory card. Contacts can be synced with your Google account. Reset - cardinal way solutions to the problem, therefore, it is extremely rare to resort to it. Usually the answer to the question why the Play Market application on Android does not work is much faster and safer for personal data.

Problems on Meizu smartphones

If the Google Play Market does not work on your Meizu phone, then the above methods do not need to be applied. Chinese developers (we are talking about official Meizu products) make Google Play Services available as an installer. This is done so that when you first start the device, updates to Google services are immediately installed.