Free telephone number of the hotline of the Russian Post. EMS tracking

the site is the most modern and convenient online service for the operational tracking of parcels of the courier service "EMC". Postal service "EMS Russian Post" provides services for express delivery of parcels to Russian Federation and in almost 200 countries around the world. Among the advantages of "EMC" can be distinguished high quality transportation of postal items and relatively short delivery times for parcels.

V recent times the company is rapidly developing and gaining more and more popularity.

With the help of the online site service, in just a few clicks you can track the exact location of your parcel delivered Courier service"EMS Russian Post".

How to track an EMS parcel by ID?

In order to track the parcel "EMS Russian Post" you do not need to have special skills: you just need to enter a unique track identifier in the parcel tracking line. This parcel number consists of 13 characters (includes letters and numbers). You can find it on the waybill or receipt (it is located immediately below the barcode). It must be remembered that when specifying the code, capital Latin letters are used. Immediately after specifying the track number, click on the "Track" button and find out the most current information about the location of your mail item.

Advantages of sending parcels by EMS Russia:

perfect price / quality ratio;
Extensive delivery geography;
Branded packaging of parcels;
delivery on weekends and holidays;
convenient receipt of the parcel.

It is also worth noting that the EMS service can send both correspondence and various goods weighing up to 30 kg ( international delivery) or 31.5 kg (domestic).

Why can't I track my EMS parcel?

Most often, tracking problems are associated with two points:

Invalid track number entered. You need to carefully check its filling again.
The parcel has not yet been registered in the EMS Russian Post database. As a rule, the parcel is registered in the database within 24 hours after its arrival at the company's branch, that is, it is necessary to repeat the tracking the next day.

How do I get an EMS parcel?

The company delivers to the recipient's door, or to the company's branch. In this case, in order to receive the parcel, you need to arrive at the department indicated in the appointment and present a passport of a citizen of the Russian Federation, or another identity card that temporarily replaces the passport.

Review of EMS Russian Post - express delivery EMS Russian Post

General information about EMS Russian Post

EMS - Express Mail Service - international service, main job which is the carriage of postal correspondence. The work of the company claims to be of a high quality, and the delivery of urgent mail, or express delivery, is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. Express delivery EMS in Russia takes place in all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive a shipment, it is enough to come to the EMS office or call a courier. EMS has its own branded packaging. If necessary, he provides a consultation about customs. It is possible to provide such services: insurance and tracking of postal items, cash on delivery, delivery or dispatch of parcels outside business hours. On request, clients are provided with consultation via the company's "Hot Line". Each client with questions or difficulties can count on an individual approach. It is also important that EMS works with individuals and corporations.

Express delivery EMS Russian Post

Geographically, EMS Russian Post operates throughout the country and draws up IGOs. An EMS client can arrange his shipment at any EMS branch. If the client cannot arrange at the office or does not want to, it is necessary to call an EMS courier. Fast delivery to short term will deliver the shipment to the addressee. The principle of operation of express delivery EMS within Russia:

To send from outside the EMS office, you must call a courier.

The sender is obliged to fill in all accompanying documentation himself, except for the fields for service information, which are filled in by the courier or operator.

V mandatory you must inform the courier of what is the shipped item. The courier has the right to inspect the shipment to identify items prohibited for shipment.

The courier takes the shipment to the Sorting Center, where they will carry out all the procedures for registering the shipment and processing. After the completion of operations, the shipment will be sent to the recipient.

Express delivery EMS works in such a way that the shipment is delivered "to the door" of the addressee.

If the shipment has not been delivered: the courier is obliged to available ways(by phone, notification) inform the addressee about the received shipment. If it was not possible to inform the addressee, the shipment will be kept at the EMS department. You can receive the shipment within 30 calendar days.

How does express delivery from abroad work:

All EMS IGOs to the recipient country Russia are registered in Track & Trace EMS - unified system tracking. You can track the shipment by the issued track code on the website.

Customs departure procedures are mandatory for all IGOs to and from Russia.

It takes three working days for the postal item to be cleared at the customs office, after which the item is handed over to the delivery service.

Delivery of the item to the addressee's door.

Restrictions for postal items on the territory of Russia:

The weight of postal items must not exceed 31.5 kg

In size - one of the sides of the shipment should not exceed 1.50 m

Another calculation formula: the length of the parcel + the largest circumference (different from the length) = the amount, which should not exceed 3 m

Insurance EMS items Russian Post

EMS provides cargo insurance services against all possible risks of physical damage. You can insure the shipment at any branch of the EMS Russian Post and when the shipment is handed over to the courier by filling out the required application form. When taking out insurance, the sender is obliged to present the insurance object to the courier or operator at the EMS office. To obtain insurance, it is important to remember that the amount must correspond to the value of the investment:

The minimum insurance amount is 3000 rubles.

The maximum amount of insurance for correspondence is 20 thousand rubles.

The maximum amount of insurance for other types of commercial investment is 300 thousand rubles.

Maximum insurance amount for precious metals- 1 million rubles.

If the amount of insurance is 10 thousand rubles or more, the sender is obliged to confirm the value of the investment with documentation for this investment.

customs control

For residents of Moscow (private and legal entities) EMS Russian Post provides services for the registration of IGOs for customs control. List of EMS Russian Post services for individuals:

Checking the correctness of filling out the documents provided to the Customs Service for the passage of the MCPO

Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made

Registration and verification of the declaration (exact indication of the name of the sent attachments and their value in the language of the recipient country, English or French)

Client consultation

There are two options for going through customs control. The first one is with a customs receipt order. The addressee pays the customs duty to EMS Russian Post. The amount will be transferred to the Customs Service. The second one is with customs notification. This means that the IGO will go through customs control.

EMS Russian Post tariffs

What should be considered for calculating the cost of express delivery:

Distance covered by the departure

Sender and recipient tariff zone

Postage weight

Availability of additional services

For each of the points there is a surcharge to the amount to be paid. For hard-to-reach regions: a surcharge of 110 rubles. (including VAT) for each kg of weight of the shipment (weight is rounded to big side). Shipments for which insurance is issued add 0.6% of the insured amount to the shipping cost, VAT - 18%.

Forms of payment

You can pay for the services provided by EMS Russian Post:

By cash payment to the EMS courier or at the pick-up points.

By bank transfer. The client receives a current account, where he transfers the specified amount. The account belongs to EMS Russian Post, a branch of FSUE Russian Post. It is also possible to pay by third parties for companies with which an agreement has been concluded.

Pay to the recipient. Possible only if an agreement is concluded between the recipient and EMS Russian Post.

EMS Russian Post provides the following services for individuals and corporate clients:

EMS packaging

Anything related to customs

Call forwarding

Insurance

C.O.D

Online shopping delivery

Payment of compensation

EMS Russian Post website

The official website of EMS Russian Post is www.emspost.ru. All useful information for EMS customers. On the main page of the site, you can calculate the cost and delivery time within and outside the country, track EMS shipment on the available track. On the site you can find out:

More about the regions of delivery in Russia: the location of offices and points of receipt of EMS items, see the list of branches located in hard-to-reach regions.

Deadlines for the passage of items within the country and abroad.

More about EMS shipments from abroad.

Get acquainted with the tariffs for IGO express delivery, learn about the tariffs in the area of the international network, about the restrictions on the delivery territory.

Get acquainted with the types and costs of branded packaging.

Get acquainted with the detailed list of prohibited items and substances.

Read the sample supplementary agreement.

The client can fill out a form to receive SMS notifications. There are two types of notifications: on delivery of the shipment and on the arrival of the shipment to the addressed GPT. The cost of one notification is 1 ruble. Other useful information available for download:

Application form for shipment insurance.

Reference book on tariffs, which describes: tariffs by city, by region, by Russia, by countries of the world.

Bank details for payment.

Forwarding form.

Also on the site you can conclude an agreement between EMS Russian Post and legal entities.

Contacts EMS Russian Post To contact EMS Russian Post, use the feedback form on the main site. Single reference service EMS Russian Post - 8 800 200 50 55 (free call within Russia) For residents of Moscow and St. Petersburg, it is possible to contact client offices

Total 8, average rating 1.0

Post workers at Vernadsky Prospect, 18, open parcels from Europe, take what they like and put bricks for weight and send them back to Europe in 1.5 hours so as not to be held responsible for their actions. Workers are not only thieves, but also typists at this post office. I ask you to prepare for the courts in Europe for fraudulent activities. All evidence is available that the theft of the contents took place at Vernadsky Prospect, 18. The parcel was by these workers on arrival, it was hiding and was quickly sent to the airport. The Spanish Post invoice will be provided to the Russian Post for theft of the parcel and contents.

is the review helpful? / +2

Russian Post on the street Vernadsky on-kt 18, workers open parcels from Europe with a large weight, pick up the contents and put the mail waste in the parcel and do not inform the recipient, change the data in the computer that the addressee has left and send back so that workers at this address are not suspected and responsibility for theft is lifted someone else's parcels.

healthy? / +2

Natalia 1

Disgusting work. Couriers lie and do not deliver the package. I have been sitting at home since Sunday to receive the parcel. All phones are answered by parrots with the same text. Complaints are accepted. And the parcel is still unknown where! They send SMS with the text "An attempt was made to deliver the item" No courier, no call, no parcel! Disgusting work of the whole service! Shameless LIE!

healthy? / +3

Alexander 1

I am a disabled person of the 1st group waiting for 2 parcels with medicines from Israel from 23-9-2017. They are, as the operators answer me from 23-9-2017 at 18 Vernadsky Avenue. And they offer to pick up the parcel myself, I tell them that I am disabled and cannot do it physically, so the sender from Israel paid a lot of money for the delivery so that they brought them home to me! I call them several times a day and ask them to arrange delivery, they allegedly take all the data from me and assure them that the parcels will be delivered tomorrow, in the morning I call and ask what happened to my parcels? They answer that your order was not handed over to the courier, I ask why? Template answer: we don't have that information! And it lasts from 24-9-2017 daily! To this day, i.e. By 3-10-2017. Several times a day I call, I ask, I beg you to bring me the parcels, there are glasses, very necessary medicines for me! It's all useless! They offer to come myself, for the hundredth time I say that I am disabled, they do not care deeply about it! Operators offer to issue a "appeal" of the type of claim, (complaint) they say they will call you back within 2 hours, I agree! And nothing has changed! No one calls and no parcels are delivered. All these tricks to excuse them! I read reviews about this notorious service EMS Russian Post and I think that my parcel, like that of other citizens, has already been pilfered by these Ghouls in their burrows! Only this time they ran into the wrong ones, my Israeli sender sent them an appeal to the office today on 10/3/2017, if the parcels were stolen and not delivered, he sues EMS and, as it should be with a good lawyer, I don’t scare you, but not enough it will seem! Will compensate material and moral damage to the maximum! We have records of all telephone conversations with operators, how they swear by oath that the parcels will be delivered to you tomorrow! I recorded all the conversations and sent them to the sender! I will not write, as in previous reviews, that the EMS Russian mail service works disgustingly, I will say otherwise - it does not work at all, but only disgraces Russia in front of the whole West! I think it is necessary to create in our great Russia an alternative service in spite of this anomalous pathology - EMS mail of Russia, which has millions of dollars in income from us and puts them in his pocket, not doing anything good and useful for us citizens of Russia, but only creates problems for us, of which there are already a lot in our country! With this our EMS by mail I feel Russia will soon return to the last century and we will send parcels as if they were old! T. E. Approach train conductors or flight attendants, pay and send parcels with them! And what, on the other hand, is reliable and on time! It is regrettable, but the services of the whole world are moving forward, improving the service, and we have the opposite! Services such as EMS should be driven by a filthy broom from the international market, they work only to enrich themselves and do nothing for us - for whom they should work and for those who feed them! Summary: These are the Ghouls who drink our blood!

healthy? / +3

I was waiting for a package from America, I bought it on Ebay. It took 2 months for the parcel to be missing, and even had to open a case for a refund. It turned out she had already been in the EMC for a MONTH (!)! No couriers or service calls - silenceaaaaa.

healthy? / +2

I'm shocked! I was waiting for a parcel from Yoox for a month and a half. On October 17, I received an SMS that the parcel was handed over to the courier and today, November 16, an SMS that the shipment was issued! For return. I thought I would call and intercept, since it was only "formalized", but it was not there! It's already gone! Here are nimble!)

healthy? / +2