What is the ems service. Express delivery of shipments - Ems Russian Post

Express Mail Service (EMS) is a service of the Federal State Unitary Enterprise "Post of Russia" for the express delivery of items. Thanks to a unique network (more than 42,000 post offices throughout Russia delivering EMS express shipments and almost 4,000 post offices accepting EMS express shipments), an established infrastructure, efficient system long-haul transportation, you are offered reliable courier delivery on a door-to-door basis to any, even the most remote corner of our country.
Forwarding orders by EMS express mail is carried out on a door-to-door basis - shipments are accepted in our warehouse, transported to their destination, where they are handed over personally to the addressee.

Delivery terms

Orders in our online store are transferred from the warehouse to the EMS delivery service as quickly as possible, within 1-2 business days after order confirmation. Delivery of the order is carried out according to the deadlines of EMS Russian Post. The delivery time is the number of days the delivery will take, excluding the day of dispatch and weekends. Depending on the region, delivery of the order takes from 5 - 7 days to two weeks.

After the order arrives in your locality, the courier will contact you and deliver the goods to the address you specified.
Delivery to the recipient's door from 9.00 to 19.00.
You just have to accept the order and pay the courier.

In the event that the courier was unable to deliver the first time, you must be left with a written notice. Most likely, in this case, you will have to receive the parcel at your post office yourself.

In the absence of the addressee, the items can also be handed over to adult family members (without a power of attorney) upon presentation of identification documents and documents confirming their relationship to the addressee.

You can also come to your post office and pick up the parcel yourself.
Attention! You must have a passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.

Cash on delivery - payment upon receipt

If the order is sent to you by cash on delivery, with payment upon receipt, then pay attention to the fact that the cost of delivery of orders is more expensive than 7000 rubles. is free for you and the postal staff should not charge you additional shipping fees - only the cost indicated on the cash on delivery form. The sender pays for the shipment, i.e. our online store.

Tracking - tracking the parcel on the EMS website

After sending your package, our regional manager will send you a email specified in the order, the parcel number in the EMS system (tracker format EA123456789RU), with which you can track the status of your parcel online on the EMS website: www.emspost.ru

You can also check the status of the parcel by calling 8-800-2005-055 (the call within Russia is free).

Possible tracker statuses:

"Left the sorting center"- the parcel was sent from Moscow.

"Came to the place of delivery"- you can contact your post office yourself and receive an order by mail or wait for the EMS courier.

"Unsuccessful attempt of delivery"- most likely, the courier tried to deliver the order when you were not at home. You must contact your post office and receive the order in the mail yourself.

Attention! You must have a passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.

SMS notifications, contact the courier or post office employee.

Keep the receipt with the tracking number given by the post office employee or a copy of the address form given by the courier.

The recipient can receive the shipment (upon presentation of an identity card) or his authorized representative (upon presentation of a notarized power of attorney).
On the day of delivery, the courier will call the addressee.
If it was not possible to get through to the addressee or he was not at the place, the courier will leave a notice in the mailbox.
The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

Attachment description.

ems express

In the latter case, a notarized power of attorney is additionally required.

On the day of delivery, the courier will call the addressee. If it was not possible to reach the recipient, a notification in the mailbox will be waiting for him.
The addressee can agree on a convenient delivery time on his own - just call the hotline.

It is also possible to pick up the item at the post office yourself.

A number of additional services Let's list additional useful EMC services:

SMS notification (only for parcels within the Russian Federation). The SMS sender will be informed about the delivery of the parcel to the department and its delivery to the addressee.
Declared value.
Parcel insurance - in case of loss, damage to the parcel, you will receive the appropriate monetary compensation. Maximum size declared value - 50 thousand rubles.
C.O.D.

"EMS Russian Post": what is it, features and tariffs

123456789 is a unique digital number.
RU is the letter code of the country of departure.

Tracking Services To track EMC Russian Post parcels, you can use one of the convenient services:

Official website or smartphone application of Russian Post.
"Where is the parcel".
Postal Ninja.
GDETOEDET.
Track24.
"Track the parcel" and so on.

Frequently Asked Questions Let's dedicate this paragraph to answers to frequently asked questions.

How much does it cost to call a courier service? The service is free - you pay only for the fact of departure.
Who can use EMC services? Both individuals and legal entities.
How to calculate the estimated shipping cost? This can be easily done using a special calculator on the Russian Post website.

What is ems shipping? any special delivery?

You will receive a confirmation of the contents of the package and the date it was sent, certified by the postal worker. To learn more

C.O.D. To receive the parcel, the addressee will have to pay the amount you specified.
The amount of cash on delivery cannot exceed the amount of the declared value. To learn more
Declared value. Your package is insured.
If something happens to the package, you can receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.

To learn more
SMS notification of the arrival of the item at the office and delivery to the addressee. Only for parcels within the Russian Federation.

Are you a robot?

This is done according to the following algorithm:

Check that the package does not contain prohibited items such as weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable products and anything that may pose a danger to employees in contact with the parcel.
For small letters and parcels, free EMC packaging is provided - an envelope 60x70 cm. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of Russian Post.
Call the courier through the form on the Russian Post website or by calling the hotline.

EMS Russian Post Reviews and complaints 1 2 3 4 5 6 7 8 ….. 5434 5435 5436 5437 5438 Daria Moscow 07/20/2018 Checked by the administration Return to the sender for three days ordered delivery by courier, two times no one arrived, the third time they set the status of an unsuccessful delivery attempt but that's a lie! only the operator accepts complaints and simply does nothing about it! I'm trying to pick up the package myself, but it's even more difficult! I already feel that soon she will be lost or something else will happen! Nina Gatchina 07/21/2018 Checked by the administration Delivery time: 16 days the parcel got from Australia to Kazan (half the globe) in 5 days, and now it has been sorted somewhere near Kazan for 5 days.

What is ems courier

To receive your shipment, the addressee must pay the amount you specified. However, it should not exceed the declared value.

Description of the content.
You will receive a list of attachments in the parcel certified by the postal worker with the date of its dispatch.

Tracking the parcels of "EMS Russian Post" You can track the movement of the EMC shipment, as well as a number of other parcels, using a unique track number. It is located on your check, receipt or delivery note under the barcode.

It is a combination of 13 characters, for example, EU123456789RU, where:

EU - uppercase Latin letters (to track "EMS Russian Post" in various services, you also need to enter them in uppercase in a special window).

And now let's talk specifically about particulars: restrictions, rules for sending / receiving, tracking EMC shipments of Russian Post. Parcel Restrictions The restrictions for Russian express shipments are as follows:

The sum of three measurements - no more than 300 cm, moreover, the length should not be more than 150 cm.
Maximum weight:
- In the Russian Federation: 31.5 kg.
- For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
- For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
- Departures to other countries: 30 kg.

Shipping Instructions What is it? EMS Post Russia"? Convenient and fast shipping.

The Russian Federation is able to receive and send EMC items from Russian Post. The service delivers letters and parcels to the most remote corners of the country and to 181 countries of the world.

An exception within Russia will be some high-mountain villages of the Chechen Republic and part of the settlements of the Magadan region. The peculiarity of the shipment is door-to-door delivery both within the same city and region, country, world.

Info

The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of the EMC shipment of the "Mail of Russia" is registered, i.e.

is carried out according to the track number provided in the check. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

Attention

When receiving and sending parcels and letters through traditional post offices, many would probably dream of using a faster delivery service. And he already is. These are EMS shipments of Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from senders.

"EMS Russian Post": what is it? "EMS Russian Post" - operator courier express delivery, a subsidiary of FSUE Russian Post. It is a full member of the Express Mail Service (EMS) - an organization that unites similar express mail operators from 192 countries. Such an association has been created within the framework of the Universal Postal Union. "EMS Russian Post": what is it? Courier service for the delivery of goods and documents, which has 42 thousand branches throughout the country. 26 of its structural elements are located in the largest Russian cities. 9 thousand
Its work was coordinated by the EMS cooperative, which eventually covered over 200 countries with its branches. He received his own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes. The USSR joined the service in the 1990s. Soviet citizens then could exchange express mail with addressees from 18 countries. Within the Union, EMC operated in six cities: Moscow, Kyiv, Leningrad, Vilnius, Tallinn, and Riga.

For the first 13 years, the service was represented by the Garantpost. In 2003 alone, the Federal State Unitary Enterprise Russian Post was created, uniting over 40,000 post offices throughout the country. And such an organization received the right to provide EMC services the next year after its foundation.

In 2005, EMS-Mail of Russia became a separate structural unit.

Overview of EMS Russian Post - express delivery of EMS Russian Post

General information about EMS Russian Post

EMS - Express Mail Service - international service, main job which - transportation of postal correspondence. The work of the company claims to be of high quality, and the delivery of urgent mail, or express delivery, is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. Express delivery EMS in Russia goes to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive a shipment, it is enough to come to the EMS office or call a courier. EMS has its own branded packaging. If necessary, consults on customs. It is possible to provide such services: insurance and tracking of postal items, cash on delivery, delivery or sending a parcel outside business hours. Upon request, clients are provided with advice on " hotline" company. Each client who has questions or difficulties can count on an individual approach. It is important that EMS works with individuals and corporations.

Express Delivery EMS Russian Post

Geographically, EMS Russian Post operates throughout the country and draws up IGOs. An EMS customer can arrange their shipment at any EMS branch. If the client cannot issue at the office or does not want to, it is necessary to call an EMS courier. Fast delivery in a short time will bring the shipment into the hands of the addressee. Principle of operation EMS express delivery inside Russia:

To send from outside the EMS office, you must call a courier.

The sender is obliged to fill in all the accompanying documentation himself, except for the fields for official information, which are filled in by the courier or operator.

AT without fail inform the courier of what is the item being sent. The courier has the right to inspect the shipment to identify items prohibited from shipment.

The courier takes the shipment to the Sorting Center, where they will carry out all the procedures for registering the shipment and processing. After the completion of the operations, the shipment will be sent to the recipient.

Express delivery EMS works in such a way that the shipment is delivered "to the door" of the addressee.

If the shipment has not been delivered: the courier is obliged accessible ways(by phone, notification) inform the addressee about the incoming shipment. If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.

Working principle of express delivery from abroad:

All IGOs EMS to the recipient country Russia are registered in Track&Trace EMS - unified system tracking. According to the issued track code on the site, you can track the shipment.

Customs departure procedures are mandatory for all IGOs to and from Russia.

Customs clearance of the postal item takes three business days, after which the item is transferred to the delivery service.

Delivery of the item to the addressee's door.

Restrictions for postal items within Russia:

The weight of postal items must not exceed 31.5 kg

In size - one of the sides of the departure should not exceed 1.50 m

Another calculation formula: parcel length + largest circumference (other than length) = amount, which should not exceed 3 m

Shipment insurance EMS Russian Post

EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the shipment insurance procedure at any EMS Russian Post office and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is obliged to present the object of insurance to the courier or operator at the EMS department. To apply for insurance, it is important to remember that the amount must correspond to the value of the investment:

The minimum amount of insurance is 3000 rubles.

The maximum insurance amount for correspondence is 20,000 rubles.

The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.

Maximum sum insured for precious metals- 1 million rubles

If the insurance amount is 10 thousand rubles or more, the sender is obliged to confirm the value of the investment with documentation for this investment.

customs control

For residents of Moscow (private and legal entities) EMS Russian Post provides IGO clearance services for customs clearance. List of EMS Russian Post services for individuals:

Checking the correctness of filling out the documents provided to the Customs Service for the passage of MPOO

Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made

Registration and verification of the declaration (exact indication of the name of the attachments being sent and their value in the language of the recipient country, English or French)

Client consultation

There are two options for passing customs control. The first - with a customs receipt order. The addressee pays EMS Russian Post the amount of customs duty. The amount will be transferred to the Customs Service. The second - with the customs notification. This means that the IGO will go through customs control.

Tariffs EMS Russian Post

What should be considered for calculating the cost of express delivery:

Distance covered by the departure

Tariff zone of the sender and recipient

Postage weight

Availability of additional services

For each of the points there is a surcharge to the amount payable. For hard-to-reach regions: an allowance of 110 rubles. (including VAT) for each kg of weight of the shipment (weight rounded to big side). Shipments for which insurance is issued add 0.6% of the insurance amount to the delivery cost, VAT - 18%.

Forms of payment

You can pay for the services provided by EMS Russian Post:

Cash payment to the EMS courier or at the points of receipt of shipments.

By bank transfer. The client receives a current account, where he transfers the specified amount. The account belongs to EMS Russian Post, a branch of the Federal State Unitary Enterprise Russian Post. It is also possible to pay by third parties for companies with which the contract is concluded.

Pay to the recipient. It is possible only if an agreement is concluded between the recipient and EMS Russian Post.

EMS Russian Post for individuals and corporate clients provides the following services:

Packing by EMS

Everything related to customs

Forwarding

Insurance

C.O.D

Delivery of online purchases

Payment of compensation

EMS Russian Post website

The official website of EMS Russian Post is www.emspost.ru. All collected here helpful information for EMS customers. On the main page of the site, you can calculate the cost and delivery time within and outside the country, track the EMS shipment using the existing track. On the site you can find out:

More about delivery regions in Russia: location of EMS offices and collection points, see the list of branches located in hard-to-reach regions.

Control dates for the passage of shipments within the country and abroad.

Learn more about EMS shipments from abroad.

Familiarize yourself with the tariffs for IGO express delivery, learn about tariffs in the international network zone, about restrictions on the territory of delivery.

Familiarize yourself with the types and cost of branded packaging.

Get acquainted with the detailed list of items and substances prohibited for shipment.

View a sample addendum.

The client can fill out a form to receive SMS notifications. There are two types of notifications: on the delivery of the item and on the receipt of the item at the address OPS. The cost of one notification is 1 ruble. Other useful information available for download:

Application form for shipping insurance.

A guide to tariffs, which describes: tariffs for the city, for the region, for Russia, for the countries of the world.

Bank details for payment.

Forwarding sheet.

Also on the site you can conclude an agreement between EMS Russian Post and legal entities.

Contacts EMS Russian Post To contact EMS Russian Post, use the feedback form on the main site. Unified reference service EMS Russian Post - 8 800 200 50 55 (toll-free within Russia) For residents of Moscow and St. Petersburg, it is possible to contact customer offices

the site is the most modern and convenient online service for the operational tracking of parcels of the EMC courier service. The postal service "EMS Russian Post" provides services for the express delivery of parcels to Russian Federation and in almost 200 countries around the world. Among the advantages of "EMS" can be identified high quality transportation of postal items and regarding short time parcel delivery.

AT recent times The company is rapidly developing and gaining more and more popularity.

Using the website's online service, in just a few clicks you can track the exact location of your parcel, which is delivered by the EMS Russian Post courier service.

How to track an EMS parcel by ID?

In order to track the parcel of "EMS Russian Post" you do not need to have special skills: you just need to enter a unique track identifier in the parcel tracking line. This parcel number consists of 13 characters (includes letters and numbers). You can find it on the invoice or receipt (it is located immediately below the barcode). It must be remembered that when specifying the code, capital Latin letters are used. Immediately after specifying the track number, click on the "Track" button and find out the most up-to-date information about the location of your mail.

Advantages of sending parcels by EMS Russia:

ideal price / quality ratio;
Extensive geography of delivery;
Branded packaging of parcels;
delivery on weekends and holidays;
convenient delivery.

It is also worth noting that the EMS service can send both correspondence and various goods weighing up to 30 kg ( international delivery) or 31.5 kg (domestic).

Why can't I track my EMS package?

Most often, tracking problems are related to two points:

Invalid track number entered. It is necessary to check its filling again carefully.
The parcel has not yet been registered in the EMS Russian Post database. As a rule, the parcel is registered in the database within a day after it arrives at the company's branch, that is, it is necessary to repeat the tracking the next day.

How to receive an EMS package?

The company delivers to the door of the recipient, or to the branch of the company. In this case, in order to receive the parcel, you need to arrive at the office indicated in the appointment and present a passport of a citizen of the Russian Federation, or another identity card that temporarily replaces a passport.

Express Mail Service (EMS) is a postal service in which the delivery and delivery of postal items is carried out as soon as possible. This service is provided both on the territory of the Republic of Belarus and in more than 200 countries and territories of the world. Departures expedited mail EMS are subdivided into internal and international . In Belarus, this service is provided by the Republican Unitary Postal Enterprise Belpochta.

Thanks to a unique network (reception is carried out by all post offices), a well-established infrastructure, an efficient transportation system, as well as cooperation with the EMS Cooperative, we offer a reliable courier delivery on a door-to-door basis in all settlements Belarus and around the world.

The belonging of postal items to the EMS service is determined by the presence on the shell of the item and the accompanying documents of a logo consisting of the following elements:

- wing-shaped triangle with stripes orange color;

- EMS letters blue color;

- three horizontal orange stripes

and initial letters of the item's identification number RE(for internal) and EA — ew(for international)

EMS services are provided to legal entities and individuals.

EMS shipments are divided into shipments containing documents (written messages, invoices, invoices, certificates, etc.) and shipments with commodity attachments (personal items, cultural, household and industrial items, etc.). Domestic EMS shipments can be accepted without declared value and with declared value. International EMS shipments may be insured.

The weight limit for EMS shipments is 30 kg.

Size limits for international EMS shipments.

minimum- 229 x 324 mm; maximumthe size: any of the measurements is 1500 mm. OR- the sum of the length and the largest circumference, taken in any direction, except for the length - 3000 mm.

EMS items have priority over other types of postal items, i.e. at all stages of passage they are processed in the first place, and after processing they are immediately delivered or forwarded further to the destination of the most fast way.

Size limits for domestic shipmentsEMS

Minimum: 90 mm x140 mm, Maximum: any dimension - 1500 mm, while the sum of the length and the largest circumference, taken in any direction, except for the length, is 3000 mm. For rolls: minimum amount length and double diameter - 170 mm, the largest dimension - 100 mm; maximum: the sum of the length and double the diameter is 1040 mm, the largest dimension is 900 mm.