Railway tickets phone number. Railways hot line. Phone number. What can Compare in the train

The reference Kazan station of Moscow refers to the most loaded services of the capital. From here there are trains with very long routes. Most visitors fall into the main city of Russia through these "gates". Moscow Kazan station is notable for both architectural features, thanks to which its image is placed on a commemorative silver coin, a par with three rubles.

Kazan station of Moscow - brief information

Railway station of Moscow with the Kazan station has an ancient history. The first building was built from a tree in 1862. At the same time came out from the station and the first steam locomotive. Two years later, the building was replaced by a stone, which was served several decades. Over the subsequent years, six reconstructions were carried out expanding the area of \u200b\u200bthe structure and satisfying the increased passenger traffic.

Modern railway station on the pl. Komsomolskaya 2, retained initial features from 1940 g, but was modernized technically. He belongs to the pseudorous style. The building combines high arched openings on the first floor, narrow windows on the second tier, and the towering tower of six parts on the right side of the complex.

The first, where the passengers fall at the entrance is an eight-marched room with high ceilings and rich chandeliers. Here is the schedule of Moscow Trains in Kazan Station. Next is the cash area and descent to underground transitions to the peer. Near the station is Ryazan Avenue, a small square and many shops.

Train timetable Kazan Station Moscow

The schedule of Kazan Station (Moscow) is rich in different flights. Passenger traffic in 60 minutes reaches 1500 people. The most sought-after directions, it is:

Cheboksary;
Kislovodsk;
Anapa;
Adler;
Krasnoyarsk;
Orsk;
Penza;
Saransk;
Yekaterinburg;
Tolyatti.

The site of the Kazan Station (Moscow) informs about more than 20 trains with the signature status driven by the station. For example, the "two-story composition" runs from the capital to Adler.

In addition to traditional colors of Russian Railways, there are painted wagons. Inside a beige-white trim of walls, blue floor and chrome-plated ramp. The electronic scoreboard indicates the air temperature in the car and outside the window, as well as information about the work of the dry lad. The staircase on the second floor is equipped with a mirror to avoid collisions with descending passengers. Toilets are particularly clean and completed.

The station building is located on the Komsomolskaya Square, where you can find shops, cafes, places for recreation and all possible amenities. Also on the square is the metro station Komsomolskaya, so you can easily get to the train station and leave him. Kazan station is recognized as the largest not only in the capital, but in all of Russia, its area is 120 thousand square meters. m., and daily Kazan Station serves over 100 thousand passengers. He was recognized as aesthetic and technological train station in Moscow. Due to the scale of the station, it is able to serve three directions at once, such as: southern, east, southeast. The train station will be sent to such cities like: Anapa, Adler, Voronezh, Grozny, Vladikavkaz, Makhachkala, Dushanbe, Ryazan, Orenburg, Samara, Chelyabinsk, Ufa and many other cities. If you want to purchase tickets you can do it online or at the box office. All information about timetables for trains can be found on our website.

History of Kazan Station

In 1862, the first wooden building of the station was erected, in those days the station was called Ryazansky. In 1864, an already enhanced building was built. The station was very uncomfortable and quite close, and the architecture left much to be desired. The building was often restored and rebuilt. In 1893, passenger traffic increased and required a new building, which enlishes a large number of people. But only in 1910 it was decided to build a new building. And after 30 years in 1940, a new building on the project A. V. Schusev was finally honored. The building was not subjected to any work until 1970, when it was decided to restore the building and increasing bandwidth.

Although Russian Railways is quite stable train schedule, life still sometimes contributes to its adjustments. There are many freelance situations, the most common - the train was transferred, canceled, it is delayed. Everything happens with passengers on the road: someone forgot the luggage, someone came out on that station. Yes, any person from time to time needs a consultation, even if you just know if there is a train along the route and when departure.

Previously, to reach the operator, unlimited patience was required, because constantly listening to the beeps "busy" in the tube and not everyone will be able to dial the number for the hundredth time. Plus this time, and it is always lacking. Now for passengers of Russian Railways, a hotline is launched, where the operator is prompt and most fully responsible for all questions.

Passenger Service

A single information and service center or differently - a hotline is a multichannel phone that works for passengers in 24/7 mode. Consultations are provided by phone number 8-800-775-00-00. The service is free for all operators and is available anywhere in Russia.

Contacts Railways

The phone number of the hotline is indicated here?

In Russian Railways, the hotline was launched in 2000. Today, calls from passengers from all over the country are accepted and processed about 2500 operators, and the number of appeals per year reaches tens of millions.

Hot line

In addition, a robotic consulting system works on the hotline. It recognizes the request with whom a person addressed is looking for an answer in the company's information system and voicing his calf.

What services are available on the phone?

In Russian Railways, a hot line is a real chopstick for all passengers. You can contact a multichannel phone directly on any matter. So, with its help, the passengers learn changes in the timetable of trains and trains, the cost of the ticket, how to get to a particular settlement, solve issues with the service, leave their complaints, suggestions and applications.

schedule

Opportunities hotline rail

The unified reference telephone line has been consulted around the clock and assists on the following issues:

service and maintenance of trains;
travel in long-distance trains;
ticket design (including premium, preferential, without space);
luggage, animals;
travel people with disabilities;
financial issues (write-off of money at the expense of the ticket payment, refund of money for a ticket, etc.);
interaction with Russian Railways;
in other cases.

You can call a hotline, for example, if there was a conflict with a conductor, the problems with the landing on the flight to find out how to get to the remote station, the property was lost and so on.

What can Compare on the train?

Although Russian Railways service has improved significantly in recent years, there are still many passengers who have freelance situations. Not everyone knows that in Russian Railways, you can call the hotline if:

the train is cold;
conductor conflict when landing into wagon or maintenance;
russian Railways employee is noncompenetient;
the car does not correspond to sanitary standards or unsafe;
the staff requires additional payment;
the price per ticket does not correspond to the declared or missing benefits.

It is no longer surprised by the registration of travel documents through the official website of Russian Railways, it is enough to register and log in to your personal account. However, if there is no access to the Internet at hand, it is possible to solve an urgent question in the only call to the Unified Information Center "Russian Railways".

Telephone hotline rail

Constant telephone hotline of Russian Railways: 8 800 775 00 00. Calls from mobile and city numbers throughout Russia are free. With the help of support for Russian Railways, passengers usually solve issues related to railway trips:

Schedule of passenger trains, electric trains, long-distance trains.
Actual changes in the existing schedule.
The route of the trains of the rolling distance.
In the absence of places, selection of travel option with transfers.

In addition, the call center operators accept complaints of passengers, as well as suggestions to improve the quality of service of employees of Russian Railways.

Free hot RZD

By phone, the free hotline of the information and service center of Russian Railways can be accessed around the clock. And no longer need to spend personal time and go to the station to clarify information on the movement of trains, tickets and other issues. By typing a single number, there is no need to wait in the queue the possibility of solving the problem, but to promptly talk with a knowledgeable specialist.

Hotline for passengers

To solve a certain question, passengers can take advantage of different ways:

Hotline for complaints.

Complaints are usually transferred on the official website of the company or at a single number of the information and service center.

Hot RZD bonus line.

For the participants of the Russian Railway Bonus program, there is a proper feedback form on the RZD-BONUS website. Pictures or screenshots are attached to the appeal, the size of which does not exceed 1 MB. Each application is considered by experts within 30 days. The answer will come to the sender's email address specified in the address.

Hotline on issues with tickets.

To resolve issues related to buying or refunding tickets, passengers are invited to use the feedback form on the company's website or a hotline telephone.

Hotline for workers

Railways employees can solve all that arise from the special phone number 8 800 100 15 20. Call employees of all divisions of Russian railways can call.

Hotline for complaints.

Railways employees can file a complaint by calling the hotline number. The complaint usually contains the facts of violation of labor rights.

For what cases is the hotline intended?

By typing the hotline number, passengers learn:

Possible late in the movement of trains.
The cost of transportation of baggage
Calculation of return of travel documents.
Availability of different categories convenience and their cost.
Rules of travel with children.
Rules Luggage, hand-made, pets.
Rules for acquiring and returning tickets online.
Changes in the cost of travel documents.
Rules of travel to CIS countries and abroad.
The mode of operation of ticket office at the railway stations of Russian Railways.
Name of services provided and their cost.

In what situations experts will not be able to help?

If the passenger needs to book tickets, then make it through the hot Russian Railway line it is unlikely to succeed. It is better to turn to the station at the place of stay.

Stats for hotline Railways

The full work of the hot RZD line provides 2,500 operators. Every day they take more than 150 thousand calls from residents of the country and more than 60 million calls per year.

Other communication methods

For communication with employees of the Russian Railways, it is convenient to use other ways to communicate:

Writing a letter to the address [Email Protected] Companies, customer will be able to solve the problem with buying or refunding electronic tickets.

Communication on the official website.

The virtual reception, organized on the Russian Railways website, is not engaged in advising passengers on the availability of places or the current schedule. The service helps to cope with more complex problems relating to the service of passengers and services provided. Through a virtual reception client, it has the right to leave a complaint or thanks to a separate employee or company as a whole.

Through the mobile app, users find out the topical timetable of trains and tickets to the specified date. Registered passengers buy tickets directly in the app.

On rides by rail, problems are quite possible. Professional and prompt assistance can be obtained by calling a hot Russian Railway line or taking advantage of another convenient way.