Whether money is refunded for the air ticket. How to get the money spent on the ticket back with the least losses

Today, you will not surprise anyone with online purchases, and you can buy everything: from real estate to food. This fact has not spared the purchase through websites and airline tickets. But what if your flight is canceled due to unexpected circumstances. In this case, it will be necessary to return the purchased ticket, but how to do it correctly?

If everything is clear with the ticket offices - I came up and handed it over, presenting documents confirming your identity, then how to return an electronic ticket for an airplane purchased via the Internet is correct, without visiting the ticket office.

Consultant... If on the web resource where you purchased your ticket there is an online consultant with whom you can talk via chat, then, first of all, you can ask him what you should do and how best to do with your own benefit - that is, with minimal losses. Do not be afraid to indicate during the survey your email address, contact phone number, if you are asked in the process of communication.
Website phone number... You can consult the phone number listed on the website about the penalty and penalty you are entitled to for a refund.
Air carrier... You can also contact the airline's office by calling the phone number for detailed advice in order to return air tickets purchased via the Internet. In this case, you must indicate the details of the passengers whose air tickets you will be refunding. One has only to clarify the commission of the air carrier and the amount of the fine that will be taken from the return of air tickets. It is individual for each carrier, so you should pay attention to the commission.
Travel agency... If the flight is to be carried out through a tour package, then the ticket is returned through the travel agency and the airline's agency, but in this case the tour will be canceled. It should be borne in mind that here the fine will be higher, and in some cases the ticket simply cannot be returned. The latter is often indicated in the conditions for purchasing an air ticket from an agency. But the money is not returned immediately, but after a certain time.

We return air tickets correctly

When purchasing an air ticket via the Internet or at ticket offices, carefully study all the terms and conditions of the agreement, and purchase tickets only on trusted web resources.

It is worth noting that a copy of the electronic version of the ticket is not sent anywhere, since this will not play a special role.

Forced return

There are times when it is urgently necessary to return the ticket. This only happens if passengers have unforeseen life situations, change plans, have difficulties with well-being, etc.

This option involves the return of the ticket, which is accompanied by the presentation of documents that will confirm a "significant change of plans", for example, you were denied a visa, a paper from the hospital about the required hospitalization and other force majeure circumstances.

For an involuntary refund of air tickets, you must present your passport, card number and a document indicating the reason for the refund

To return e-tickets you must present your passport and purchase receipt, as well as provide all the necessary contact information

If it happens that you are charged high commissions and fines, study the agreement when purchasing your ticket.

If the commission is charged above the specified one, it is better to file a claim in court or complain to the airline.

Ticket refund cases

For health

If it so happens that you are admitted to the hospital shortly before the flight, and as a result, the flight is canceled, what to do?

To do this, you need to provide a hospitalization certificate or any other document confirming the impossibility of flying. This allows you to return the ticket with the least losses for you, since the return will be tantamount to a forced one.

If you are denied a visa

A visa refusal situation is typical and often happens before departure. With the least losses for you, you can also make a refund, for this you need to have a passport, card account and a document confirming the existence of a visa refusal. Moreover, if the visa is delayed, you should take a certificate of the delay with which you can, or surrender them.

If trouble happened to a close relative

You are allowed to make an urgent ticket refund or change the departure date to another at the lowest cost. This requires documents, as well as a death certificate.

If the reason is completely different and is not included in the list of the above, a ticket refund is also possible, as well as booking a flight for other dates, but in this case the fines will be levied several times more. To return or rebook an air ticket, you need to take with you your passport, international passport, visa (if required) and account number for the company to transfer money.

When purchasing an air ticket via the Internet or at air ticket offices, carefully study all the terms and conditions of the agreement

Flight canceled or postponed indefinitely

This option assumes the return of the ticket without commissions. To return your ticket, you will need your passport and airline ticket. If the ticket is electronic, you can provide a certificate or receipt of purchase.

Finally

When shopping online or offline, remember that you should always read the contracts and all instructions that the company provides. If you do not understand any of the nuances, it is better to ask and clarify. Also, you can immediately ask a question about a possible sudden return of the ticket.

If the seller doesn't tell you what to do, or dodges questions, you should look for web resources with a good reputation for selling air tickets or make a purchase at ticket offices or agencies.

Each person is faced with a situation where force majeure destroys carefully designed plans. Unforeseen incidents lie in wait for a person at every turn. What about the purchased long-distance travel or flight passes? How do I return a plane ticket? For several months you were preparing for a vacation, making plans, booking seats in the cabin. They have already started to pack their suitcases. And suddenly, for some reason, the trip is canceled.

What to do in this case with the purchased air ticket? Can I take it? Will you get your money back? A thrifty person is worried about the issue of refunds, since the amount for flights is quite large. Let's take a look at the basic airline ticket redemption rules.

The conditions that influenced the cancellation of a trip by plane can be completely different. In this case, disregarding force majeure, one of two parties is to blame: either the air carrier or his client. Airlines encounter such problems quite often, therefore, all solutions to situations leading to flight cancellations are spelled out in the ticket refund rules. Moreover, different companies have their own customer relations policies. Therefore, when traveling by plane for the first time, review the conditions for exchange and refund of tickets from this carrier.

It is very important on whose initiative the contract between the passenger and the carrier is terminated. As a rule, the client has every right to return the plane ticket if the company has not fulfilled its obligations. Then the return is forced. Here is the main list of reasons due to which the passenger will be refunded the full cost of the flight:

flight cancellation;
significant delay, as a result of which the client is late for the connecting flight;
flight with transfers instead of a direct route;
departure and landing are carried out at other airports;
lack of space in the air show, the carrier's refusal to take the passenger on board;
replacement of the aircraft model;
inability to provide services corresponding to the class of the ticket.

If there is even one of the listed reasons, the money for the ticket must be refunded in full. But airlines are reluctant to accept refunds, often offering an alternative. You must make a choice: agree with the carrier's proposal or insist on a refund of the amount spent. In the latter case, be prepared to be persistent and spend some time. Do not forget to contact an employee of the company with a request to put a seal and make a note on the ticket about the reasons for the refusal.

Sometimes situations arise when a passenger has the right to return a ticket and return the money spent. This is possible if the passenger dies or is flying with him. close relative... These are people of direct kinship, that is, a wife, husband or child. You must show the airport employee a death certificate and a document confirming your relationship with the deceased.

The illness of a tourist or an accompanying relative, confirmed by a medical certificate with the stamp of the institution and the signature of a doctor, can also interfere. The document must carefully describe the diagnosis, the time of the disease (the period of the beginning and end of treatment). If a spouse or child falls ill, then it is imperative to provide a document of relationship.

The delay in security at the airport is a good reason. The money for the ticket will be refunded if customs officials did not find any prohibited items in the luggage, but the verification process took too long. Thorough inspection of things is carried out under certain circumstances, when a heightened security regime is introduced. All passengers have their suitcases sorted out, checking for the presence of:

various types of weapons;
narcotic substances;
illegal values.

As a result of such actions of the airport security service, the passenger does not get on board on time. When deciding whether to return a ticket, you will definitely need an act from the security personnel.

Some tourists receive a refusal to issue visa documents when the plane ticket is already in hand. Most likely, you will be able to pass the pass without any problems if you were planning a flight of international importance. Foreign companies, unlike Russian carriers, consider this reason to be serious, and the money is usually returned. To do this, you need to get a certificate from the embassy.

It is rather difficult to return a plane ticket with a full refund of its cost. This is due to the reluctant actions of the airline representatives. After all, no one wants to lose profit. Therefore, you should insist on your position if there is confidence in the correctness on the part of the client. Since the passenger is not guilty in all of the above cases, there is no penalty for the ticket return procedure.

The conditions for the return of an air ticket in case of a voluntary cancellation of a flight, involves the payment of a forfeit in the amount of 900-1500 thousand rubles on domestic flights and from 40 to 300 euros on foreign routes. The cheaper the tariff, the more stringent the return conditions. Budget economy class does not provide a refund. True, some companies may offer an exchange. Try to find out the necessary information in advance. It is advisable to return the ticket no later than 36 hours before the departure of the plane.

Passengers who must fly in premium or business class are in the most advantageous position. Penalties for ticket refunds are either completely absent or minimized. These data are indicated in the conditions for purchasing the ticket. A long-term exchange service is offered for respectable clients. Then the coupon with an open date is valid all year round... We recommend that you familiarize yourself with the rules in advance to prevent certain unpleasant situations.

How to change the departure date

Tickets purchased at a special fare cannot be returned. The possibility of exchanging for another flight depends on the behavior of the carrier. In some cases, it is more profitable to postpone the departure date than to return the ticket. The loss of money will be less if you do it a few days before the departure date. The amount of penalties ranges from 20% to 30% of the ticket price. Already on the day of the flight, it will not be possible to avoid a serious fine.

Customers who constantly buy cheap plane tickets are aware of the problem of refunding and exchanging such a pass. Indeed, when holding a promotion or sale, the company warns that these offers do not include the possibility of any changes in the route on the part of the customer. These flights include:

concessionary passes;
tickets from budget companies;
air tickets with short-term discounts.

Therefore, be very careful about information about profitable flights. They exist for every carrier. Users can find out the rules for the return or exchange of tickets issued via the Internet on the website of any airline. You may have to come to the office in person to provide Required documents and write a statement.

Refunds take time. Money is transferred to an account or bank card from 2-3 days and maximum within 3 months. Plan your trips in advance and find out the refund conditions before purchasing your ticket. This will help avoid unnecessary problems.

How can I get a ticket refund?

Sometimes circumstances turn against us, and all plans collapse. It is especially offensive when a planned vacation or trip is disrupted, when all the tickets have already been bought. But even in this case, you can get a refund for a ticket purchased in advance. Be it train, bus or plane.

Of course, plane tickets are much more expensive and the requirements for their return are much stricter than for other types of transport. How, you will learn from this article.

Possible reasons for the return

If you buy a plane ticket via the Internet, please read the ticket refund policy in advance. Usually, when returning air tickets purchased via the Internet, part of the costs is withheld, the amount of such a fine is set by each airline itself. A fine is levied when a passenger surrenders a ticket for no good reason.

The airlines consider the following as compelling reasons for not levying fines:

Cancellation of the flight;
Illness or death of a passenger / close relative;
Refusal to issue a visa;
Long flight delay;
Transferring the flight to another day;
Flight route change;
Failure to ensure flight connections (if a single ticket is purchased).

All these reasons for cancellation of the flight must be agreed with the airline in case of cancellation of the flight.

Return terms

The timing of the return of funds depends primarily on the method of payment for their cost. If tickets were purchased at the airline's box office, then you can return the ticket and get money for its return in cash at the box office, or to the account - you will need to provide details. In general, the method of refund can be chosen by the airline customer.

If the tickets were purchased via the Internet, then there are several options for refunding the money:

In cash at the office of the seller's company;
Electronic payment to the card;
Transfer to a current account or e-wallet.

A warning

Usually, money is transferred to an account within 3-10 days, but in some cases, banking transactions can take up to 30 days. To a large extent, the speed of the transfer will depend on your bank and not on the airline.

Return documents

In order to receive money for a returned ticket, you must submit:

Passenger ID;
Air ticket;
Return claim;
Account details;
Certificate confirming the right to return (if required).

The application must indicate the reasons for the return of the ticket, list the list of attached documents, and also indicate the requirements for the return of the ticket. Communication with the airline must be in writing, even if you receive a refusal, it must be in writing.

What can you count on?

It all depends on:

At what rate was the ticket purchased?
Is it in the category of refundable or is it non-refundable?
Are the reasons for the return coercive enough?
How long before departure was the refund application filed?

Usually, if the ticket was purchased in first or business class, then most of the cost of the ticket is given for the refund. Currently, almost all economy class tickets have been included in the category non-refundable tickets, it is almost impossible to obtain funds for these tickets, unless the reason is included in the list of exceptions for refunds. You can read more about what a non-refundable ticket is in our article.

A warning

In order for you to be refunded the entire cost of the ticket or most of the reason for the return must be valid, it is best if they are documented.

Also, you need to notify the airline about the refund in advance, thanks to the timely notification, you can get great compensation. So, if you warn:

One day before departure - the full cost of the ticket will be refunded, excluding commissions and small fines;
In less than a day - 75% of the cost will be returned, minus fines and commissions;
In less than 4 hours - it is possible that a part of the ticket price will be refunded, but the penalties will be increased.

If there is a death or illness of a passenger, the refund will be 100%. The same amount will be refunded if the flight did not take place or was delayed by more than 3 hours due to the fault of the airline.

Non-refundable tickets

Not so long ago, non-refundable tickets were introduced in Russia, earlier they long time used abroad. This type of tickets insures the airline against losses, for example, when a passenger misses a flight and asks for a refund.

There are only a few exceptions, according to which the buyer of a non-refundable ticket is entitled to receive money for its return. In practice, such tickets are rarely refunded. It is possible to learn more about the return of this type of tickets.

Now an air ticket can be purchased not only at the ticket office, but also at special points of sale or on the Internet. Returning a ticket there shouldn't be too much of a hassle either.

On all ticket sites, there is a "Return" button. The ticket purchase agreement is also described, which indicates possible reasons return.

Thus, if you cannot fly, then in order to return the ticket you need:

Go to Personal Area on the site;
Press the "Return" button;
I act according to the instructions on the website to return the ticket;
Provide details for a refund.

Information

The money will be returned to you on the card with which you paid for the ticket or to the specified account. In some cases, the process of refunding money through intermediaries can take up to three months.

If a refund is denied

Sometimes it is not easy to get money back for a ticket, but if you are sure that you can count on compensation, then you can try to prove it in court. When you go to court for a refund, we recommend using the services of a lawyer who will help you get compensation, as well as protect your interests before the airline and the court.

We will tell you the rules of return. Useful in the summer.

As you know, anything can happen in life. Let's say: I bought a plane ticket, planned the long-awaited trip, and then once - and ended up in the hospital. You lie and think that it was not only the trip that "cried", but also the money spent on it.

Time to try return the money for the ticket... This is real. Experts from the proven Aviakassa service helped us figure out the issue.

Important: each air carrier has nuances for ticket refunds. Let's make a reservation right away that before making a purchase, it is imperative that you familiarize yourself with the rules for applying the tariff. It describes how, in what amount and in what time frame you can get money for an unused ticket.

So how do you get your ticket back? First you need to decide which tariff the ticket belongs to - refundable or non-refundable.

Non-refundable tickets - what kind of animal is this?

Such air tickets do not imply change or change. On the websites of companies they are often marked with the words "Promo", "Discount", "Budget", "Tourist". In practice, such tickets have actually become synonymous with the cheapest airline tickets.

By the way, despite the name, there are no completely non-refundable tickets in Russia.

With return tickets, everything is simple. An unwritten law applies here: the more expensive the ticket and the earlier it was returned, the lower the penalty for return. If you cancel the ticket in advance (one day or more), then in general you can get almost its full cost.

In other cases, the law provides for a deduction of 25% of the original amount. Do not forget that they can also make their own adjustments internal rules carrier.

But what about non-refundable tickets?

In case of a forced cancellation of the flight, the money must be returned in full. In this case, good reasons are:

Illness of a passenger and / or a close relative accompanying him on the trip

medical institution

Death of a passenger and / or a member of his family
To return the ticket due to this tragic circumstance, you must provide a death certificate and documents confirming the relationship. Again, this must be done more than a day before departure.
Refusal of a visa
Not recognized as a good reason by all air carriers. Therefore, it is worth finding out in advance whether a stamp on refusal in a passport is a sufficient reason for a particular company.
Flight delay or cancellation / emergency / force majeure at the air carrier
If the flight did not take place due to the fault of the airline, then you can count on a full refund. To do this, you need to get a stamped stamp on the ticket from the representative of the airline about the canceled flight.

What if you missed your flight?

Part of the costs can be refunded even when it was not possible to use the ticket due to their own sloppiness or subjective circumstances.

The fact is that the cost of a ticket consists of "taxes and fees" and the fare itself. As a penalty, the company can only withhold the transportation tariff. But there are also exceptions. Therefore, we once again urge you to carefully read the rules.

On a note

Many Russian airlines provide the opportunity to make changes to the ticket - for example, to adjust the departure date. True, for a fee. Sometimes it can become the best way out out of the situation.

Approximate algorithm of actions when returning a ticket

1. Find the contacts of the airline or the intermediary through which the ticket was purchased and ask for clarification of the procedure and conditions for the return. And follow the instructions given.

2. Write an application according to the established template, attach a scan of the passport, ticket and supporting documents (if the refusal is forced) and send it to the address of the company or an intermediary, good modern technologies allow you to do this via email.

Important: it is necessary to notify about the cancellation of the flight at least one day before departure.

3. If the agent denies the refund of the ticket price, then you need to contact the air carrier directly.

4. If the airline refuses to refund money, ignores your rights prescribed in the Air Code of the Russian Federation, you can safely write a complaint to the Federal Air Transport Agency, attaching all correspondence. And be patient, because such issues are not quickly dealt with.

5. If all the actions taken are unsuccessful, a last resort is left - legal action.

But let's not talk about the bad. Better go and rest one last time this summer. Ticket prices are available:

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site We will tell you the rules of return. Useful in the summer. As you know, anything can happen in life. Let's say: I bought a plane ticket, planned the long-awaited trip, and then once - and ended up in the hospital. You lie and think that it was not only the trip that "cried", but also the money spent on it. It's time to try to get the money back for the ticket. This is real. Experts helped us to understand the issue ...

Sometimes there are situations when it is necessary to return the ticket. This can be a voluntary decision of the passenger (family circumstances, change of plans, etc.) or forced (flight cancellation). Refunds are made according to the rules of the airline and the conditions should be discussed when buying a ticket. Please be aware that some tickets cannot be refunded.

What air tickets can I return?

Each company has its own details of exchange, refund and payment of a fine when returning air tickets. But we can say with certainty that the premium class has the most favorable return conditions. The return and exchange of such tickets is quite convenient and the penalty is minimal and possible even after departure.

There are so-called "fully surrendered" air tickets. Their amount is refunded in full, except for the money for the booking. Air tickets returned with a penalty may be returned with a deduction of about 25% of the fare. Non-refundable tickets are non-refundable.

Air ticket refund penalties

In the event of a forced return due to the fault of the airline, or in the event of the sudden death of a passenger, the penalty will not be paid. For an economy class ticket, you will need to pay a return fine, the amount of which depends on the company you have chosen and varies from 900 rubles to 1,500 rubles, foreign flights - from 40 euros to 300 euros. And some airlines do not apply penalties.

Fines are paid if the passenger cancels the ticket less than three hours before the plane's departure, as well as if the passenger does not show up for the flight.

Refund of air tickets purchased via the Internet

Even if you ordered an air ticket via the Internet, it is possible to return or exchange it - however, with the same monetary losses as agreed by the airline. The funds will be returned to you on the card with which you paid for the ticket. The refund process can take up to 3 months.

Some online ticket offices make it easy to exchange or return a ticket. You can also book and order by low prices tickets without leaving home. Simple design and user-friendly interface will make it easy to find a flight to anywhere in the world.

The editors of the site notes that it is advisable to plan your trips in advance and familiarize yourself with the terms of refund when buying tickets - this will help to avoid unpleasant situations.
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