Wet cleaning at the entrance of the norm. The standards for cleaning the entrances of apartment buildings, the legislative framework, how it should be done and with what frequency, where to complain about poor cleaning

Poor cleaning of the entrances is a serious violation of housing rights, but despite the prevalence of the phenomenon, many residents still do not know where to complain to solve the problem.

We study the laws

Information on the volume and frequency of cleaning of each entrance is reflected in the contract with the management company (UK). Since any such agreement is drawn up taking into account the standards for the technical use of the housing stock, it is possible to verify that the entrance is not cleaned properly by studying the relevant resolution.

The frequency and types of cleaning the entrances in an apartment building are determined by the 2019 regulations of the current resolution No. 170 of the Gosstroy of the Russian Federation of September 27, 2003, which sets out the rules for stairwells, elevators, staircases adjacent to the territory garbage chute. According to this normative act, the following works must be carried out every day in the stairwell and on the stairwells:

wet cleaning of entrances on marches and landings of two lower floors;
washing the floor of the elevator car;
cleaning of the area in front of loading garbage collection valves;
cleaning of garbage collection chambers;
washing removable waste bins.

The decree also indicates cleaning work in the entrances of apartment buildings, which should be performed less frequently, for example, according to the law, windows, walls, doors and shades should be washed once a year, and wet cleaning of window sills and heating devices should be done 2 times a year.

How often you have to clean the porch depends on the type of work, but cleanliness must be maintained constantly. Based on the fact that the staircase belongs to common house property, it should be serviced by the Criminal Code.

Does cleaning the entrance to the maintenance of housing? Of course, unless otherwise specified in the service contract. Moreover, bona fide management companies even single out this type of work as a separate line in the receipt and indicate the tariff.

Frequency of work

There are certain regulations for cleaning the entrances of residential buildings. If the tenants are still not familiar with him, then it is necessary to contact the Criminal Code and demand a document.

Type of work	Without equipment	Garbage chute	Elevator	Garbage chute
Wet sweeping staircases and marches of the lower two floors	daily	daily	daily	daily
Wet sweeping staircases and marches above the 2nd floor	Two times per week	Two times per week	Once a week	Once a week
Wet sweeping in front of garbage chute loading valves		Daily		Daily
Washing Landings and Marches	2 times a month	2 times a month	1 time per month	1 time per month
Washing the floor of the elevator car	________	________	daily	daily
Wet cleaning of walls, doors, shades and ceilings of the elevator car			2 times a month	2 times a month
Washing windows	Once a year	Once a year	Once a year	Once a year
Cleaning the site in front of the entrance to the entrance. Cleaning the metal grill and pit	Once a week	Once a week	Once a week	Once a week
Wet cleaning of walls, doors, staircases on stairwells, window grilles, attic stairs, cabinets for electric meters, low-current devices, mailboxes, dusting from ceilings	Once a year	Once a year	Once a year	Once a year
Wet wiping window sills and radiators	2 times per year	2 times per year	2 times per year	2 times per year

At the mercy of the residents

It should be understood that in some houses the decision about who should clean the entrances in an apartment building is left at the mercy of the residents, and this is recorded in the contract. That is, residents themselves decide who they hire and at what rates. If the quality of the service is inadequate, the owners have the right to dismiss the employee.

On a note! When hiring an employee, it is important to clearly state his duties in the contract. Demand over the specified tenants is not entitled.

Where to go?

If you don’t clean the porch, where to complain? First of all, the application should be sent to the management company serving your home. More likely that the problem will be resolved if you team up with your neighbors and write a collective complaint. But, if no one besides you is bothered by the fact that they do not clean the entrance, try to send a complaint appeal on your behalf. The management company may not plead guilty, but in any case, the application must be considered in the manner prescribed by law (30 business days).

Within two hours (or at a convenient time for the applicant), the Criminal Code must send a commission to check the quality and timeliness of all work on cleaning the entrance. If the employee of the management company did not come, then the residents have the right to independently draw up an act (the signatures of two owners and the management house are enough). A sample act will help draw up the paper correctly. It is advisable to attach photographs of uncleared places with the date and time of shooting to it.

If for any reason the application is rejected or not considered, you should contact the state housing supervision authorities with a statement of an administrative offense.

Decree of the Government of the Russian Federation No. 493 dated June 11, 2013 approved the "Regulation on State Housing Supervision", according to which the authorized body, state housing supervision, is responsible for identifying administrative offenses in the housing sector. It is better to take the complaint to him personally so that the paper is registered.

In accordance with article 28.4 of the Code of Administrative Offenses of the Russian Federation, the prosecutor's office has the right to institute proceedings on any administrative offense. If the cleanliness of the entrance is no longer maintained after inspection by the state supervision authorities, do not wait for their next visit, take action immediately.

The following bodies can also influence the management company (HOA, Housing and Utility Administration) and force to eliminate violations within 45 days:

Rospotrebnadzor, which respond to applications for low-quality services;
Sanitary and epidemiological surveillance - you should contact it if there is such dirt and stink in the porches that it threatens the health of the residents.

Important! Before contacting, try to fix the condition of the entrance - photos and videos will be a great help when handling complaints.

Sample Application

There is a sample of registration of the corresponding application. Complaints drawn up in a free form are not accepted either by the management company or by the state housing supervision authorities.

The main columns of the application are: settlement, address, full name, essence of the complaint. A sample application for an administrative offense under Article 7.22 of the Code of Administrative Offenses “Violation of the rules for the maintenance and repair of residential buildings” can be downloaded from us. You can also download the complaint template for poor cleaning of the entrance and write a complaint based on it.

The standard application form includes the following information:

addressee: to whom the claim is sent;
data contacted with a mandatory contact phone number for communication;
essence of the complaint with reference to legislation, decrees and other normative acts;
a request to understand the situation and take action;
signature and date.

The application may be supplemented by annexes - acts and conclusions of the visiting commissions of the Criminal Code, the State Housing Inspection, Rospotrebnadzor, Sanitary and Epidemiological Station, etc. For more convincing, you can attach photos with the deplorable state of the internal communal area.

Be sure to ensure that the application is registered, and one copy is left in your hands. Otherwise, it will be impossible to prove the fact of appeal to a particular authority.

Knowing where to call, if they don’t clean the entrance, and to whom to send complaints, do not forget to carefully study the contract with the Criminal Code. It may turn out that these types of work are not the responsibility of the service organization, and tenants themselves must take care of cleanliness.

Cleanliness is the key to health. Every adequate person knows about this. Everyone is responsible for the order in the walls of their own apartment - those who want to live comfortably clean almost every day. Cleaning the entrances is another matter. By section 36 of the Housing Code this territory is common house, which means that the responsibility (including the maintenance in the proper manner) is borne by the management company (UK) of the housing and communal services, which is discussing a multi-apartment building.

Therefore, residents of MKD should not and are not obliged to clean at their entrance. But what to do if it turns out differently in practice - the Housing and Public Utilities Criminal Code is in no hurry to serve the entrance, and the tenants in turn put things in order in it? We’ll have to understand, write complaints, and defend our legal rights in every way. It is not as difficult as it might seem at first glance.

Cleaning Legislation

There is no law that each front door should have its own cleaner. The same staircase cleaner can serve 3, 5 or even 10 sites at the same time. But if there is no such specialist at all, then there is a direct violation of legislative norms.

The fact that staircases should be cleaned by employees of the Criminal Code or the contracting organization with which the agreement is concluded is reflected in the regulatory legal provisions. Namely:

"Rules and norms of technical maintenance of the housing stock" No. 170, approved by the Decree of the State system of the country of September 27, 2003;
decree of the Government of Russia No. 290 of April 3, 2013;
GOST of Russia 51617-2000 “Housing and communal duties and services. General conditions. ”

These documents clearly spell out: who, where and how should be cleaned when it comes to maintaining cleanliness in the entrances. In fact, the staircase cleaner should be guided by precisely these requirements in the exercise of her professional duties.

If the residents in residential buildings are sure that the porch cleaner cannot cope with the tasks assigned to her, grossly violates the laws on the contents of the porches or does not appear at her workplace at all, they have the right to complain to her immediate supervisor - the head of a specific Housing and Utilities CC. With respect to the negligent employee will take action. If the cleaning ladder will continue to be equally negligent in her profession, she will simply be fired.

Cleaning schedule

Naturally, the cleaning lady at the entrance cannot wash floors around the clock several times a day. There are strictly defined standards that she is required to comply with. In particular, the cleaning schedule is as follows:

every day to sweep the floors of the apartment building on the first and second floors with a wet broom, including an elevator and a garbage chute;
2 times a week to sweep with a wet broom the floors on all flights of stairs along with the elevator and the site of the chute;
wipe the area in front of the waste bin every day;
2 times a month to wash the entire front door with a wet rag;
2 times a month to wipe walls, ceiling and shades in the elevator room;
daily wash the floor in the elevator cabin;
Wash windows once a year;
Once a week, clean at the entrance to the entrance, clean the grill and more;
Once a year, clean the entrance door, shades, electrical panels;
Wash batteries, railing 2 times a year.

It turns out that the cleaning at the entrance is carried out according to the standards, even if the floors in the front door are not washed every day. In this case, the entrance cleaner does not violate the law, but acts strictly according to the instructions.

Before you sound the alarm and start the proceedings, it is most reasonable to familiarize yourself with the cleaning schedule. If the above rules are met, then the cleaning standards are met, which means that there are no violations. But it’s important not only how often the apartment building is glossy, but also the quality of the entrance cleaning.

Quality of cleaning

The concept of purity is different for everyone. The sample for cleaning the entrances cannot be uniform, if only because all the front rooms are in a different state: the new apartment buildings are boasting of fresh repairs, the old stalinkas are tired of the “dust of the times”.

How to make sure that the procedure has passed at the proper level? After the cleaner finishes her work, pay attention to the condition of the landings and floors:

if there are traces of rubbish, cigarette butts, packs of chips, beer cans (according to statistics, such rubbish is most often found in the front door);
whether there are large clots of dust, puddles on the floor, clumps of dirt;
if there is no smell of spoiled garbage.

Drawings on the walls

Homegrown artists who choose walls as an easel are in many homes. As prescribed by law, the frequency of cleaning the porches and stairwells, which includes washing the walls, is once every 15 days. It is not difficult to calculate how many times a month walls should be wiped off - only two.

But sometimes a specialist in public services is simply not able to cope with such inscriptions. Often they are not removed with standard household cleaning products that an employee has for cleaning stairwells. Residents can only wait for the scheduled repair and drive the pests themselves.

Where and how to write a complaint

If citizens know exactly how often they should gloss on their entrance according to the law, but in practice these requirements are not met, SANPIN not observed, residents of the multi-apartment building are entitled. Do as follows:

first, the claim is drawn up in the name of the head of the Criminal Code of the Housing and Utilities Commission, in it they describe in arbitrary form the essence of the complaint and ask to understand the situation;
if the letter remains unanswered, then the next instance is Rospotrebnadzor;
in the case of ignore, you must contact the Housing Inspectorate of the city or region;
if that didn’t help, it’s a direct road to the prosecutor’s office.

In the complaint (can be made in any form), it is important to indicate that the residents of the house do not like how the employee of the Criminal Code removes them. Describe what is included in the concept of "do not like."

All citizens should understand that the utility fee already includes expenses and the glossing rate. This is the work of professionals already paid by the residents of the multi-apartment building. And, like any work, this should be done, if not perfectly, then at least well.

You can also make a kind of contract with the Criminal Code. It prescribes how staircases should be cleaned with the participation of residents. In this case, the Management Company may reduce or even remove the fee for cleaning flights of stairs. But this fact is written on paper, otherwise it is considered insignificant.

But when washing dirty entrances turns into a conscription of the residents of the ZhNM, then this is a direct violation of the law. Cleaning residential apartment buildings by the owners of apartments in them is not the norm. It is important to understand that the cleaning of the dirty entrances of apartment buildings lies on the shoulders of the Criminal Code, for failure to comply with such an obligation the company can be punished.

Finally

Today in the country there are strict standards for cleaning house entrances. They are described in legislative acts: "Rules and norms of technical maintenance of housing stock" No. 170; Decree of the Parliament of Russia No. 290; GOST state 51617-2000.

It clearly states who should clean the dirty entrance, how often and in what form this happens. Separately, you should touch the garbage chute in an apartment building - cleaning it is required. It is carried out every day.

How well the multi-storey building is cleaned, its residents can appreciate. They have the right to choose their own access inspector for sanitary-hygienic control of stairs and other front entrance areas.

But do not blame all the responsibility for the entrance to the cleaners. If the residents do not maintain order, arrange a mess in the garbage collection chambers, specially spoil the appearance of the entrance, then you should not expect a miracle.

We live in a five-story building, all apartments are privatized. We had a janitor, but his position was abolished. Are the residents obliged to clean the stairwells and the adjacent area themselves, or is this included in the concept of “maintenance and repair”, for which we are already paying?

Indeed, as a general rule, the concept of "maintenance of common property" includes cleaning the entrance and the adjacent territory.

§ 11 of the Rules for the maintenance of common property in an apartment building approved by Decree of the Government of the Russian Federation of August 13, 2006 No. 491

But each specific contract may establish its own set of services. Therefore, you need to carefully read your contract with the management company, which should contain a list of the services it provides.

§ P. 3 Art. 162 Housing Code of the Russian Federation

Read about how to get the management company to make repairs in the porch in our other article. Samples of complaints and claims in the application. If you do not find cleaning there, it means that you yourself have to solve the issue of cleanliness in the hallways and near the house. There is nothing illegal in this. If the service is not specified in the contract, the management company is not obliged to provide it.
In order to include cleaning in the list of services, it is necessary to conduct a general meeting of owners. If more than half votes for it, the decision will be considered. With the minutes of the meeting, contact the management company, after which the cleaning item should be included in the contract. You just need to keep in mind that you will have to pay extra for this work.
But if cleaning is prescribed in the contract with the Criminal Code, but in fact it lies entirely with the residents, then this is a violation. You need to write a complaint in which you demand to immediately begin cleaning according to the terms of the contract. Such a claim is in free form. Several owners can subscribe to it at once, but maybe there is only one difference.
If a positive reaction does not follow, feel free to contact the housing inspectorate with a complaint about the management company. If this unit exists in your area, you can find out from the administration. If not, contact the State Housing Inspectorate of your region or city.

Previously, the cleaning of the entrances in an apartment building was carried out directly by the residents themselves according to the duty schedule, which was hung out on the ground floor. Currently, the management companies or HOAs are taking care of the cleanliness of entrances and adjoining territories. Consider in the article the issues associated with the possible risks of receiving a fine for failure to fulfill obligations and norms for cleaning the entrance.

Do you need to clean the entrance to an apartment building

The common property of MKD is determined by Article 36 of the LC RF. Accordingly, the norms for maintaining common property relate to inter-apartment staircases, stairs, elevators, elevator and other mines, corridors, technical floors, attics, basements in which engineering systems are located, etc.

The Decree of the Government of the Russian Federation No. 290 of 04/03/2013, which entered into force on 04/20/2013 (confirmed by the answer of the Gosstroy of the Russian Federation of June 25, 2013), specifies the minimum list of works and services designed to ensure an adequate level of maintenance of common property in the MKD (apartment building). In this Decision, the responsibility for the proper maintenance of equipment, engineering networks and supporting structures of the house is assigned to public utilities. Section 23 of the List also lists the list of works relating to the maintenance of premises related to the common property of an apartment building (here we are talking directly about the contents of the entrances):

tambours, halls, corridors, galleries, elevators, elevator halls and cabins, landings, marches and ramps are put in order by dry and wet cleaning;
window sills, window bars, railings, cabinet doors and cabinets themselves, mailboxes door frames, doors, closers, door handles are wiped with a damp cloth;
windows are washed;
metal grilles, cellular coatings, pits, textile mats are periodically cleaned.

From the above it follows that the work on cleaning the entrances to the MKD is mandatory from 04/20/2013, and the MKD management company is responsible for their organization. She also develops a cleaning schedule for the entrances, which is prescribed in the annex to the MCD management agreement.

What is the housing service "cleaning of entrances"

Cleaning of entrances and stairwells should be performed well, and this is the legitimate desire of any apartment owner in MKD. At the same time, nobody can force the entrances of residents to clean the entrances themselves - this is the function of the housing and communal services. A specialized document regulates the frequency of cleaning.

State standards are designed to regulate the frequency of work on cleaning porches and their quality, equipment used and detergents used in the work (depending on the type of stairwell). The specifics of the work also depends on whether there is an elevator, a garbage chute and other similar objects in the entrance.

Features of the work of the Criminal Code in the organization of cleaning entrances

If the cleaning of the entrances of an apartment building is carried out by the management organization or a cleaning company invited by it, then the Criminal Code is required to ensure that the cleaners have access to water. There are several ways to do this:

give them the keys to the basement;
bring the water pipe directly to the entrance, usually this is done on the ground floor, that is, closer to the same basement.

Each option has its own characteristics. Obtaining access to the basement by outsiders is an additional cause for concern for the management organization. Its representatives will have to ensure that the cleaning company employees shut the doors and prevent actions that could harm common house property.

If it is possible to bring the pipe from the basement to the first floor, then it is better to use this option. Here you need to remember that the crane should not be left in the public domain, otherwise sooner or later someone will open it and flood the entrance with water. The right decision for the managing organization in this case would be to restrict access to the crane with the provision of it only to cleaners and their own employees. This issue can be solved simply and inexpensively, for example, by closing the water source with a small wooden box with a padlock.

Some management organizations are ignoring the issue of providing cleaners with access to water. The latter in such cases call the apartments and ask their tenants to collect one or more buckets. This practice is best avoided, so as not to provoke well-founded discontent of homeowners. Firstly, they pay for water consumption by meters. Secondly, regularly worrying workers cause fair irritation.

Water for cleaning entrances is a resource paid by residents, so its consumption is separately approved and kept under control. The amount of water needed to wash one entrance is approved at a general meeting, after which it fits into ONE. This norm is communicated by the managing organization to the employees of the cleaning company. If it is, for example, 40 liters for a single washing of the entrance, but in fact 100 liters are consumed, then 60 liters is an excess consumption.

Residents should not pay for excess consumption. That is why they discuss and approve a reasonable rate of consumption. The management company must pay for everything above it.

Each of the Criminal Code solves the described issue in its own way. Much depends on the activity of the residents. If they really will carefully monitor what amounts and under what justification appear in the column “common house needs”, then the managing organization will have to toughly struggle with overspending. With the low cost of several buckets of water, the amount running even in the same house for a month is quite noticeable.

Many management organizations really manage to write off such excess consumption to ONE. If questions arise, they justify this by the fact that tenants at one of the meetings agreed to pay all losses incurred in the maintenance of the house. It is possible to use such an explanation, but it should be remembered that tenants can always challenge it if the Criminal Code does not have clear documentary evidence of its position.

In most high-rise buildings, residents are quite satisfied with the minimum list of work on cleaning the entrances, which are conscientiously performed in accordance with PP No. 290 of 2013. However, in some cases, residents may require an extension of the list of events regularly held by the cleaners. The management company is obliged to support their initiative, since the main management body of the MKD is the general meeting of its residents.

At the same time, the Criminal Code will not pay for additional work. If apartment owners want to clean more often or include activities not provided for in the standard (for example, caring for decorative plants in the stairwell), then a meeting is being held. On it, tenants approve the list of additional work and the amount of payment, as well as consider the candidates' names. If the decision is made and the contractor is ready to work on the proposed conditions, the Criminal Code concludes an agreement with it and makes the adjusted monthly payment on the receipt.

If there is a black staircase in the stairwell, then the same rules apply to its maintenance and cleaning, which apply in general to the staircases. Some features are introduced only by its purpose.

Black stairs are usually not so polluted because they use them less. In some houses, residents on their floors close exits to such stairs to block access for outsiders. This is a serious violation, and the management organization needs to pay special attention to it. Ensuring fire safety of serviced high-rise buildings is one of its main tasks.

The status of the black staircase of the Criminal Code should be checked regularly, as well as the availability of free access to it on all floors. If the residents lock the doors, then they need to carry out explanatory work. Persuasion does not always work. In this case, the management companies must enforce the fire safety rules in a forced manner. In our country, there is the practice of court proceedings on issues with closed doors on black stairs. The judicial authority, naturally, takes the position of the Criminal Code and obliges residents to stop violations under the threat of serious fines.

What are the cleaning standards for the porches?

There is an approved list of services that employees of the housing and communal services are required to provide. These include sweeping and wet cleaning of porches and stairwells.

A company engaged in servicing common property of MKD must comply with the following standards:

to maintain in good condition building structures, heating devices and pipelines that are located on stairwells;
ensure the proper sanitary condition of the stairwells; (Clause 3.2.2 of the Resolution of the Gosstroy of the Russian Federation of September 27, 2003 No. 170).

According to clause 3.2.4 of Resolution of the Gosstroy of the Russian Federation No. 170 of September 27, 2003, the stairwells of the lower and upper floors must be simultaneously ventilated through open windows, windows, transoms or ventilation ducts.

The work schedule for the maintenance of stairwells is compiled in accordance with paragraph 3.2.7 of the Resolution of the Gosstroy of the Russian Federation No. 170 of September 27, 2003.

A separate procedure has been established for Moscowaccording to which the cleaning of the entrances in an apartment building is carried out. The cleaning standards for the MKD entrances in the capital include the following items:

elevator cabins, marches and landings are swept with a damp broom and washed;
dust from the ceilings;
walls, doors, shades, window sills, railings, electrical panel doors and mailboxes are wiped;
the platform at the entrance to the porch is also swept and washed.

When servicing the chute, the following types of work should be performed:

inspection of the garbage chute should be carried out, if necessary, garbage was removed from the garbage bin, the garbage bin was removed;
loading valves and silos should be periodically cleaned;
garbage containers and chutes of the chute should be cleaned periodically. Must be carried out mandatory washing and disinfection of these objects;
minor blockages and malfunctions should be eliminated in time.

If damages or malfunctions of the garbage chute are detected (valves are not fastened securely, ventilation is broken, rubber gaskets are worn or cracks are found in the chute), their prompt elimination is necessary. This is done by public utilities.

A complete list of works can be found by studying Appendix No. 8 "Decrees of the Moscow Government No. 465 dated 06/04/1996."

What should be the frequency of cleaning the entrances and what it depends on

Depending on the equipment that is installed in the entrance, the cleaning of the entrances of houses can be performed at different intervals.

If there is an elevator and a chute at the entrance, the following cleaning frequency is observed:

daily
once a week sweep with a wet broom or brush;
daily
once a month;
the floor of the elevator car washes daily;
twice a month wiped with a damp cloth.

If the entrance is equipped only with an elevator, then the list of cleaning work changes slightly (cleaning of the garbage chute area is excluded due to its absence), the frequency remains the same:

stairwells and marches of the two lower floors daily sweep with a wet broom or brush;
stairwells and marches of the third and subsequent floors once a week sweep with a wet broom or brush;
stairwells and marches do not wash more often once a month;
the floor of the elevator car washes daily;
walls, doors, shades and ceiling of the elevator car twice a month wiped with a damp cloth.

If there is no additional equipment at the entrance, some types of work are excluded, and the frequency of cleaning is changed:

stairwells and marches of the two lower floors daily sweep with a wet broom or brush;
stairwells and marches of the third and subsequent floors two times a week sweep with a wet broom or brush;
twice a week;

If the entrance is equipped only with a garbage chute, then the list of works and the frequency of their implementation will look like this:

stairwells and marches of the two lower floors daily sweep with a wet broom or brush;
stairwells and marches of the third and subsequent floors two times a week sweep with a wet broom or brush;
area at the loading valve of the chute daily sweeping with a wet broom or brush;
stairwells and marches are washed at least twice a month.

Garbage chutes in the entrances of the MKD should be serviced with special care, the types of work and the frequency of their implementation are given below:

twice a month routine inspection of garbage chutes;
daily garbage collection chambers are cleared of garbage;
daily cleaning of garbage collection chambers;
once a week the chambers of the garbage chute are removed;
daily removable waste bins are washed;
once a month the gate of the garbage chute and its lower part of the barrel are washed;
once a month disinfection and cleaning of all elements of the trunk of the garbage chute;
once a month disinfection of waste bins;
as needed clogged garbage chutes.

The following types of work, regardless of what equipment is installed in the stairwell, are carried out once a year:

windows are washed;
the platform at the entrance to the entrance is cleaned;
the pit and the metal grill are cleaned;
the following objects are wiped with a damp cloth:
walls.
attic stairs.
window grills.
the door.
staircases on stairwells.
mailboxes.
cabinets for electric meters.
low-current devices.

Twice a year dust from ceilings is swept away, window sills and heating devices are wiped with a damp cloth.

How is the cost of cleaning the entrances

The price of services, including cleaning the entrance, is formed from several factors:

the salary of the staff cleaning the entrance;
time spent by staff on cleaning;
frequency of performing various types of cleaning.

An employee who is classified according to the first category (the same cleaning lady) should not receive a salary that does not correspond to the cost of living of the category of able-bodied citizens. This is some specificity in calculating the salaries of personnel cleaning the entrance. Tariff rates for the repair and maintenance of residential premises are set for a period of one year or more, respectively, during this period, the cost of living may increase. Therefore, in order to correctly calculate the planned value of the cleaning tariff, it is necessary to operate on the cost of living of the second quarter of the current year, which, in turn, will be indexed by the planned indicator of consumer price growth.

The Law on silence in Moscow and the region from January 1, 2018 and how the Criminal Code to use it correctly

In the calculations, it will be necessary to take into account compensatory payments, taking into account the money used to pay income tax for an individual.

Insurance premiums and industry-specific insurance payments are also taken into account when calculating wages and are included in the total amount of expenses. When determining labor costs, it is necessary to take into account the production calendar (number of working days) and cases when a cleaner may simply not go to work.

When calculating the tariff rate, many other equally important factors are taken into account. These are used detergents, taxes, cleaning the entrances of the management company, posting payments, creating and delivering bills to residents, etc. In order to get a reasonable cost of work, it is necessary to take into account the totality of all the above influencing factors and the area of \u200b\u200bthe premises in which the cleaning is carried out.

The total amount of payment for cleaning the entrance will be made up of the proportional participation of the owners of the MKD in the ownership of common property (depending on the size of the apartment). Further, the resulting amount of annual costs is divided by the total area of \u200b\u200bthe premises and twelve months.

Improvement of the adjacent territory of an apartment building: rules

What are the consequences of poor cleaning of porches

Residents of apartment buildings often complain that cleaning the porch is poor, irregular and that the stairs are dirty or dusty (depending on the time of year). Unfortunately, these statements are not unfounded - just go to most of the modern entrances. In addition to dirt, there can be found cobwebs, trash, and walls with inscriptions left by the marker. A person gets used to everything, including seeing dirty porches day after day, but there are those who are ready to assert their rights.

Indignant speech, according to many owners, is a sufficient measure to change something, but this is not entirely true. Paying for utility bills, residents of the house also pay for maintaining cleanliness in the entrance. That is, you need to contact the housing and communal services in the territory of which the house is located, or the management company for which the house is assigned. In these organizations, they should be consulted on all matters relating to the cleaning of porches. In addition, residents are required to provide qualified assistance.

Usually, to solve the issue with washing the stairwell or staircase, it is enough to write a statement, which indicates the main complaint and requirements. This statement is written in free form, the nuances that should be considered when writing will be explained by representatives of the Criminal Code or Housing and Public Utilities.

When compiling a complaint, the following points must be considered:

it is recommended to indicate references to the relevant clauses of the contract and / or specific legislative acts (for example, paragraph 23 of the Decree of the Government of the Russian Federation dated 03.04.2013 N 290 (as amended on 02.27.2017);
if there are copies of acts and documents (for example, the conclusion of the sanitary-epidemiological service or the act of non-provision of services), you need to attach them to the application;
it is necessary to write a complaint in two copies - one of them, marked by the organization that the complaint has been accepted for consideration, will remain with the tenants, the second is registered with the responsible organization.
A situation is possible in which the contractor refuses to sign the application or does not want to accept it, in which case documents can be sent with a valuable letter with a description of the attachment.
the application must end with an indication of the measures that tenants will take if the organization does not voluntarily satisfy their requirements (for example, filing a complaint with a parent organization or supervisor).

A special commission is sent from the managing organization to assess the quality of the implementation of the list of works established regarding the cleaning of the entrance.

In the absence of measures to change the situation on the part of the Criminal Code or the organization serving the house, residents can send a complaint to the Rospotrebnadzor, prosecutor's office, city or district administration.

Applications on current issues are considered up to 30 days from the date indicated on the entry mark, and in case of urgency, the period is reduced to 1-5 days.

Interaction of owners with the management company: how to avoid conflicts and achieve understanding

How can housekeeping be arranged by tenants?

Cleaning the entrances of residential buildings can be done in two ways. The choice is made on the basis of specific circumstances.

The first option involves hiring a cleaning lady, who will begin to keep order in the stairwell and on the landing. This may be one of the residents of the house. Residents collect monthly a fixed amount of money to pay for cleaning a woman.

It is necessary to appoint a person responsible for contact with the hired employee, handing him a fee and transmitting comments received from residents. Cleaning agencies have become very popular. They provide a wide range of services and serve apartments, houses and other premises. Residents can enter into an agreement with such a company and pay her money according to the agreement.

This option gives guarantees of high-quality cleaning of the entrance, as employees are qualified, use professional facilities and equipment, strictly observe the rules of the contract, and their work is effectively organized. In addition, there is the opportunity to receive additional services if necessary, that is, flexible terms of cooperation are offered.

For many management organizations, the option of involving specialized companies in cleaning the entrances is the most preferred. Exceptions are those UK, which have well-established their own cleaning work. In this case, they can provide this service themselves, collect payment for it and dispose of the funds received. So that residents do not have complaints, two basic conditions must be observed:

high-quality and timely cleaning;
set a tariff corresponding to the average market prices for this service.

For the rest of the Criminal Code, entering into an agreement with a cleaning company will allow you to relieve yourself of worries about maintaining cleanliness in the entrances. In most cases, residents are satisfied with this option. Few today are ready to clean the entrances on their own, and specialized companies do it on a clear schedule and of high quality.

The decision to choose a cleaning company is made at a general meeting. It can take place with or without the participation of the Criminal Code. In the first case, the management company offers the candidate and announces the monthly fee for his services. Upon receipt of approval from most tenants, a contract is concluded.

Residents or cleaning companies themselves may also take the initiative. If they bring the minutes of the general house meeting with a decision on ordering services from a particular company, then the management company can only accept it and draw it up properly. In both cases, a new line appears in the receipt for payment of housing and communal services for the cleaning of entrances with a fixed fee.

The second option is more complicated, since events related to cleaning the entrance are organized by the residents. This issue should be resolved at the general meeting, in which case the decisions adopted at it will be valid throughout the communal area.

Household needs: types, standards, calculation

This option is implemented according to the following algorithm:

A community meeting is organized, before which the owners of the apartments should be convinced of the need to attend.
The person who takes over the functions of control is determined. It is better if they will trust him, since he will be responsible for resolving disputes.
The scope of necessary work related to the cleaning of the entrance is discussed. Usually, this is the cleanliness of the floor and walls. Sometimes you will need a general cleaning with washing windows, batteries and lighting fixtures. If there is an elevator, then its cleaning also needs to be taken into account.
The frequency of cleaning the entrance is set. You can take as a basis the dates specified in the current legislation, but at the request of residents, the dates can be changed.
The order in which the entrance will be cleaned is discussed. A schedule is being drawn up. It is worth hanging it in a prominent place on the landing, rather than counting on an oral arrangement.
Penalties are being developed. Although the administrative code provides a fine for violating the rules of keeping the staircases clean, everything is not so simple. Most likely, the impact will come through conversations and comments. As an option, hang a sign on the door of unscrupulous residents.

The state standard of the Russian Federation “Housing and utilities. General technical conditions ”clearly stipulates how often it is necessary to clean entrances, elevators and so on. If you do not observe anything like this in your entrance, feel free to file a claim with the organization that provides housing and communal services to your home.

Related materials:

We left the apartment in the morning on the landing - and the mood immediately deteriorated? Or, conversely, returned in the evening - and even with the guests! - and almost got into a pile of garbage right in front of the elevator? What should I do if a person whose duties include cleaning the entrance (including the elimination of annoying advertising in elevators) neglects these obligations? What standards exist for cleaning porches and stairwells and what document regulates them?

This document, which clearly regulates all the actions of the cleaning lady, is called.

The Decree of the Government of the Russian Federation No. 290 of 04/03/2013, which entered into force on 04/20/2013 (confirmed by the answer of the Gosstroy of the Russian Federation of June 25, 2013), specifies the minimum list of works and services designed to ensure an adequate level of maintenance of common property in the MKD (apartment building). In paragraph 23 of the List there is a list of works relating to the maintenance of premises related to the common property of an apartment building. Works on cleaning the entrances to the Moscow Ring Road are mandatory and from April 20, 2013, the MKD management company is responsible for their organization. She also develops a cleaning schedule for the entrances, which is prescribed in the annex to the MCD management agreement.

Frequency of work on cleaning porches and stairwells

Type of work	Type of equipment on stairwells
no equipment	garbage chute	elevator	garbage chute and elevator
Wet sweeping staircases and marches of the lower 2 floors	daily	daily	daily	daily
Wet sweeping stairwells and marches above 2nd floor
Wet sweeping in front of garbage chute loading valves		daily		daily
Washing Landings and Marches
Washing the floor of the elevator car			daily	daily
Wet cleaning of walls, doors, shades and ceilings of the elevator car
Washing windows	Once a year
Cleaning the site in front of the entrance to the entrance. Cleaning the metal grill and pit.	Once a week
Wet wiping walls, doors, shades, etc.	Once a year
Wet wiping window sills and radiators	2 times per year

Also, this document spells out the standards for cleaning garbage chutes in the entrances of residential buildings. Here's what the cleaners must do:

Frequency of maintenance of garbage chutes

No. p / p	Type of work	Periodicity
	Garbage chute inspection	2 times a month
	Removing garbage from garbage collection chambers	Daily
	Garbage collection	Daily
	Cleaning chute loading valves	Once a week
	Replaceable waste bins	Daily
	Sink of the lower part of the barrel and the gate of the garbage chute	1 time per month
	Cleaning and disinfection of all elements of the chute trunk	1 time per month
	Waste Disinfection	1 time per month
	Blockage elimination	as needed

The following activities are carried out once a year:

washing windows;
site cleaning at the entrance to the entrance;
cleaning pits and metal grids;
wiping with a damp cloth the following objects: walls, attic stairs, window grills, doors, plafonds on stairwells, mailboxes, cabinets for electric meters, low-current devices.

Dust from the ceilings is swept twice a year, window sills and radiators are wiped with a damp cloth.

If you haven’t seen anything like this in your stairwell for a long time, if the last cleaning of the staircase was made in the last millennium, feel free to submit it to the organization serving your home. If this does not help, go complain to a higher authority.