Needless, it is necessary to wash ... or why do the hot water turn off at night in the apartments? Why do hot water turn off at night? When hot water is not hot

In Moscow, annually from May to the end of August, hot water is disconnected for preventive work. The hot water disconnection schedule is compiled and published before the start of the planned shutdown season.

2. Why in Moscow every year turn off hot water?

The disconnection of hot water is a technical need for the preparation of communications to the heating season to ensure that during the cold weather, to ensure reliable operation of all elements of a complex system of centralized heat supply - heat stations, trunk and distributing heat networks, central and individual thermal points. Conducting preventive work, as a rule, requires disconnection of hot water from consumers for a short period of time.

3. What time does the hot water turn off?

Today in Moscow, the duration of the shutdowns is not more than 10 days. At the same time, in 2011, the water turned off for 14 days, and even earlier - for 21 days. 10 days - this is a reasonable time to disconnect hot water without loss of quality and reliability of the heat and power system of Moscow.

In the new microdistricts where new generation networks are laid, modern thermal points are equipped, the shutdown period can be reduced to the minimum necessary for conducting preventive work, ensuring high-quality equipment training. Replacing old engines, pumps and heat exchangers requires more time and attention. For this reason, the shutdown time may differ in different areas, quarters and even neighboring houses.

The time of turning off the hot water for the period of prophylactic work is indicated from the time and date of starting off until time and the date of the end of the turning off of hot water supply, but cannot exceed 10 days, that is, there must be less than 240 hours.

4. In which houses in Moscow, hot water is not turned off at all or turn off for a short time?

In homes with an alternative pipeline, hot water can be disconnected not every year, or for a short period of time, because it is possible to check and repair the main system until hot water comes on the backup pipes. However, even the most modern equipment requires prevention, so completely abandon the disconnection of hot water in the metropolis with a centralized heat supply system is not possible.

5. Why do not turn off cold water?

Because the water supply system provides backup pipes. Water passes through them when the main pipes are repaired.

6. Do I need to pay for hot water during a trip?

Payment of cold and hot water consumption is carried out in accordance with the testimony of individual accounting devices installed in apartments. So that the meter of hot water during the preventive disconnection has not screwed extra cubic meters, we recommend that you block it and use it only with cold water - especially since it is cheaper. Often, the management companies for the disconnection period themselves themselves closes the intrama valves, but additional prudency does not prevent.

With an unscheduled disconnection, if you have not received hot water in the desired volume or there were interruptions in its delivery, you can count on recalculate the size of the board in the direction of its reduction up to complete liberation from paying such a service. And for each hour of supplying hot water, the temperature of which is below 40 ° C, total during the estimated payment of the water consumed at the rate of cold water.

And again readers of the site of the newspaper Kalіnkavіtskiya Navіna throw the topic for journalistic investigation. This time they are interested in why night water does not flow from the cranes at night.

I am an economist, I know ...

"Earlier in our apartments turned off heated hot water at 00:00. And now ... there is still no 23 hours, like water in the crane a little summer, but I doubt that the temperature of the water will affect the payment receipts. Interestingly, all in our city lay down to 23? And how to be people who come after shift later, or at night to wash a little child? Why in regional hot water centers around the clock? We pay the costs of the meter: how much I "sweeping", so much and I will cry - these are my concerns. And what should I do if I need hot water after 23, heating basins? I understand, everyone is saved now, I work as an economist itself and I know perfectly, which means not to fulfill economic planned tasks. Okay. Discover the hot faucet in the afternoon, boiling water pouals from it! Someone brewing tea from the tap? I doubt. Why so be heated and wasting money? I am sure that most residents in parallel include hot and cold water to wash the dishes / hands / stuff. Here is your savings: spend less money in the afternoon and direct them to heated water at night. Oh, yes, labor payment at night ... So why then smalfect, turn off the heated water already from 22.

Galina ».

"This question has repeatedly raised, ignore it. I do not understand at all how you can come with change and do not wash, I cry properly for everything.

Sanya ».

"I have a spouse, so let's say, in the" free "from work time: after five or when he calls, gets up and rides, if there is a train or something ... and it does not matter - it is 23 hours, 2 nights ... and you know that Is this railway? These are not only tickets and tea in the wagons, it is fuel oil, sweat and dirt. And here is the question: a person from 2 to 4 am makes good for the city, to eight - to work if there is a time to warm the water to rinse and sleep a couple of hours?

Galina ».

"Those who such a hot water feed schedule arranges in the city of interest 95. And maybe 99. I do not think that they are willing to pay for the night heating of water. On the railway the strongest trade union. And he admits what you wrote about? At 4 am, came from the call and 8 back to work? I do not believe. I do not believe in what he has nowhere to wash at work. On the Labor Protection Labor, it is possible to wash after work.

Nikla ».

"Believe me, the electromechanic SCB works exactly that, the surcharge goes 10% to the salary. And to wash where? In the forest or near the move? You are far from real work on railway transport, people work not indoors, but on the street. And why do you think they will pay for hot water at night, if they will not use it?

Galina ».

And the savings are tangible ...

For heating the water in our city, the Moscow Communquator Kalinkovichsky is answered, and therefore, the first thing for the comment appear exactly. This is what the CEO Oleg Zhigar explains:

« In our work, we are guided by the order of the Ministry of Housing and Communal Services of the Republic of Belarus of February 10, 2012 No. 19 "On approval of methodological recommendations for assessing the implementation of a system of state social standards for servicing the population in the field of housing and communal services." Clause 8 of the Social Standard No. 9 "Silver of the Hot Water Flow" approved by the above order, reads: "The cost of servicing hot water - daily (in exceptional cases - by schedules approved by local executive and administrative bodies, but not less than 2 days a week)" .

Hot water Residents of the city of Kalinkovichi are served according to the schedule approved by the Kalinkovic District Executive Committee, daily from 06.00 to 23.00. Due to the lack of parsing of hot water at night, daily shutdowns of its submission are made in order to save fuel and energy resources. So, for 81% of consumers, water heating is carried out by heat sources working on natural gas - imported, expensive fuel, and only 19% are provided with hot water by burning local fuels (firewood, wood chips).

In the case of the implementation of a round-the-clock supply of hot water, it will be necessary to maintain in a circulating circuit from the heat source to the consumer of a constant temperature of 50 ° C in accordance with paragraph 4 of the social standard No. 5 "The standard of hot water temperature", which will entail additional costs, both on fuel and on electricity. In addition, maintaining the temperature of hot water without user parsing at night will lead to unjustified loss of thermal energy in the hot water supply system.

Taking into account the implementation of the state policy to reduce costs by saving fuel and energy resources, this measure allows you to save the fuel during the year of the fuel in order of about 675 thousand rubles (including natural gas imported from Russia), electricity in the amount of 19 thousand rubles and excludes The possibility of excessive thermal energy losses in thermal networks. "

Clean you go home - at work shower

Well, the reason for the disconnection of the night heating of water is understandable. But what to do those who are returning from shift after 23.00? My interlocutors - Deputy Directors of ideological work and trade union leaders - advise not to forget about the shower, which are equipped at many enterprises of the city .

- Heated water with our own boiler room. At the disposal of workers - numerous showers, where you can wash at any time, whenever you end with: be it 12 nights or five in the morning, - He tells the Deputy Director for the ideological work of the meat processing plant Dina Demidkov. - In general, the conditions for the work of the members of our team are on special control and trade union, and labor protection. For example, employees do not need to worry about how to get to the plant: in the city almost a clock day, adhering to a certain route and schedule, a bus bus runs. Agree, it is very convenient.

In the locomotive depot, the situation is similar: the wardrobe and showers are functioning around the clock, and the locomotive brigades to the place of work delivers "verified". "We are from centralized hot water supply and heat dependent: the company has its own boiler room, -explains the deputy on ideological work, personnel and social issues Vladimir Zmushko. - There are showers on the territory of the depot and in the rest of the Locomotive Brigades.

Care about their employees and on the furniture plant. "Last year, we had put into operation a new, built from scratch the building, where the finished product warehouse was located on the first floor, on the second - assembly hall, relaxation rooms, wardrobe, showers, which were previously located in old shops, - Maria Yarosh's trade union leader says. - The heat supply and hot water combine provides a modular Finnish boiler room. It works on the chips that we get from production waste, so hot water is available at the enterprise around the clock. "

Without problems, you can take a shower after the work shift and at the dairy plant, and at the combustrian combine, and in the distance, and in many other enterprises of the city. Of course, it is harder to create sanitary conditions for builders, because their workplace is a construction site where you will not bring hot water. But they are trying here.

- For travel, looking for housing with all amenities: shower, hot water, - Says the trade union leader of PMK №101 Nikolai Khitik. - Night shifts do not work, if we process, we try to finish to eight or nine evenings so that people will "catch" water.

The opinion of citizens

If you can't "catch" water, it remains to warm it in saucepans and teapots. And personally, I do not see any problem in this. (Maybe the whole thing is that my childhood passed in a private house with amenities on the street, basins on gas and a public bath on weekends). But, as they say, how many people are so many opinions, and therefore go out to the street to ask Kalinkovic, at what time of day they are most active in hot water.

Svetlana Zmushko, Railroad:

"I'm working on the" Two two "graphics, and therefore in those days when I am going to change or return home, I need hot water to 7.30 and after 20.30. At the weekend, we actively use water from 9.00 to lunch, then closer to 17.00, when home "pull up" to dinner, cooking, washing dishes. In the country season, I roll a lot, I often go to bed after midnight, and the hot water would not interfere with me and at night. But the period is temporary.

Vladimir Prokopenko, Pensioner:

- Honestly, never paid attention. I got used to, it is probably that hot water is not fed at certain hours, as in Soviet times, and from morning to late evening, so when I swatched, then I washing, I washing, cooking. But even if the flow of water was limited to a temporary framework, would not pay attention to this: I am a pensioner, at home. True, at night boiling to do nothing: I sleep at this time, and I somehow do not want to overpay for heating.

Venus Morozova, Mom 2-yearnene and 10-year-old Eugene:

- We are strictly tangible until 22.00, we get up at 7.00-7.30 in the morning: the eldest daughter goes into the pool or on dancing, we are happy with the younger dinner. How to do without hot water? Then - a walk, on return - handles-legs wash: again the water is needed. In the evening, without her at all: the husband comes from shift, Zhenka from school, everything before bedtime will rinse. So it turns out that we actively use hot water from seven in the morning and up to ten in the evening.

Denis Kutnoko, Builder:

- On weekdays - when going to work (it is early in the morning, from six to seven) and when I return home (after 18.00). On the weekend, the time frames are slightly shifted: hot water becomes more sought-after in lunch, because I want to get over for a week, and in the evening after nine-ten.

And how are they?

In most countries around the world, there are no hot water outages due to lack of centralized hot water systems. Usually, only cold water is centrally served in the house, which is heated by boilers. Local water heaters and boilers are either in apartments (individual heating), or in cellars of multi-storey houses (general house heating, which is included in the house management). In private homes there are also their boiler houses. So it turns out that the presence of hot water in household - "Headache" only its owners.

Central Hot Water Supply Systems are most widely distributed in the countries of the former USSR, Eastern Europe, Scandinavia and Canada.

Interruptions with water supply happen often, and all the fault is the wear of pipelines and other equipment that sends the resource at home.

If this fact was isolated, then several hours without moisture can be waited, but when hot water is disabled for a long time, you should act and restore the supply.

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Communals may not even give responses and accurate recovery time, and to correct the situation, you need to know how to act.

What interruptions are considered the norm

Most often, the failures in the supply of hot water occur in the summer period, and then they are of a protracted character, since utilities carry out maintenance work and turn off entire areas.

On the start of preventive action, the company should warn in advance, but there are also emergency cases related to the breakthrough of pipes or failure of the CHP. Therefore, you should separate the moments in which you need to complain and when it is better to wait.

The legislation is prescribed by the supply of the population with water, for this it was adopted a government decree under number 232 from 2017, and it stipulates the rules for disabling and the procedure for the resource inconsistency..

Based on the standards, we can say the following:

Cold water	It may be disconnected not more than 8 hours a month at an accident, and one shutdown cannot exceed 4 hours, while an increase in the absence of water for an hour reduces payment by 0.15%
If the feed pressure is reduced by 25%	Then hourly payment also decreases by 0.1%
Hot supply	Can turn off in the amount of 8 hours per month, and not more than 4 hours at a time. The exception may be a malfunction on a dead-end highway, then the lack of water can be observed throughout the day, and it will be normal
In the hygienic requirements at number 20 it is said	That the temperature of hot water should be within 60-75 degrees Celsius, while during the day and night deviations may be no more than three and five degrees, respectively
At hot water temperature not more than 40 degrees	This fact is fixed, and until the situation is corrected, you can pay consumption at the rate of the cold resource.

Phones in which you should contact residents

If there are no water in the crane, and the tenants were not notified of the upcoming disconnection, then you should call the management company, because there will be able to provide information on the duration of interruptions. But you can establish a connection directly with the service provider, and get a comment already from him.

You can find the necessary rooms from receipts to pay the LCA, find on information stands near the entrance, as well as on the Internet.

In each city, you can contact the dispatch service for information, and most often it works around the clock. The room can be found in the help, or take in the Criminal Code.

Moscow

In Moscow, as in other cities, there is also a service, but the citizens arises the question if there is no hot water where to call?

The capital is responsible for MOEK, which is available around the clock by the number of the hotline 8 800 700 40 70.

If the disconnection touched not only hot water, but also heating, as well as cold supply, it will be useful to contact the Moscow Housing Inspection.

It also works around the clock and without days off by numbers 8 495 681 77 80 and 681 21 45.

All managerial companies must provide their consumers with quality services, and shutdown is exactly the case for which you need to demand a discount in renewing delay.

St. Petersburg (SPB)

The first point will be a call to the management company, which the emergency dispatch service should work, but in other cases you can use the call to the city monitoring center, as well as the Housing Committee on the phone 8 812 576 24 25.

If it concerns the cold resource, the GUP "Vodokanal SPb" will be responsible, but for hot, it is necessary to call in the organization "Heating Saint-Petersburg" by coordinates 901 46 46.

Where to complain when shutdown is delayed

Long deprivation of a man of water imposes its inconvenience and creates unnecessary problems, and it will be meaningless to report in the organization, if it is about planned shutdown.

But the accidents jumped or the management company jumped up, with more complaints - the faster the problem is usually repaired.

If the deadlines are tightened, or are not called at all, it should be sorted out what to do? In such cases, you can contact:

housing inspection;
housing and utilities committee under the administration;
urban authorities;
reception Cabinet City City.

It is possible to send a statement to the hill scope, Rospotrebnadzor and even the prosecutor's office, and in some cities there are special services created just to solve problems in the field of urban economy.

If it was decided to send a written complaint, then it should be submitted personally in two copies, one of which remains in the hands and gets a mark about the adoption.

If you refuse to make a complaint, you should send it by registered letter with the notice, which will indicate the receipt.

After consideration of the complaint, the reaction must follow over three days, and when tightening this period, you can go to Rospotrebnadzor or the prosecutor's office with applications.

Even the application of the application to these organs significantly accelerates the process of the appearance of hot water in the cranes, because during the inaction, the supplier will receive not only a fine, but other responsibility that the authorities will incur.

How to recalculate the payment of water supply

When applying the recalculation, this will be reflected in the receipt for the LCA, and due to water supply failures, the amount is only reduced.

True, this should be submitted to the service, and experts will adjust the amount in the amount that you need to pay for a qualitatively provided service.

Payment for hot water is permissible to adjust only when the trip is exceeded, and then there are no meters in the apartment or house.

It is hourly, while there is no hot resource, the monthly payment of the service is reduced by 0.15%, but it is possible to request such a step only when the norm is exceeded.

Planned works are not included in the list of reasons why you can reduce payment for ku, but in other cases you need to recalculate.

For this, the appeal to the EIRC is sent to the place of residence, there is a statement and receipt for the LCA.

If you refuse to accept documents, it is possible to properly apply to the Rospotrebnadzor and the Goszhilius, unless of course established legal norms.

It should be understood that if the supply is missing, the counters will not work, so it will not be necessary to pay extra sums.

The ability to reduce payments is present only at the owners of housing without counters, and the correction of public utilities is to reduce the regulatory amount of the fee for the month.

The benefits of civilization firmly entered our lives and became familiar. If earlier people gained water in wells, then it is enough to open a crane. And it flows from them immediately and cold, and hot water - you can safely take the shower, wash the dishes, without fearing to freeze your hands. And the most unpleasant when hot water for some reason is disabled.

So, if there are no hot water in the crane, where to complain to residents at home? In this article, we will answer this question, as well as consider the reasons for such a situation and ways to recalculate fee for the period when the service was not provided.

Consumer rights

Each apartment building must know their rights and defend them in the plan. The legislation is spelled out that:

Of course, sometimes these rights are violated. Most often, tenants are found with the following problems:

Despite the planned shutdown of hot water, the score on it is set in full.
Water supply is missing longer than the deadlines.
Residents do not warn about the upcoming disconnection, or the announcement is postponed with a violation of the deadlines provided for by law.

Talk about how to act correctly in such cases.

No hot water: where to call?

Disable hot water can be two types: planned or emergency. Planned repair and technical works are carried out in the summer when the heating season is over. A warning about this with the specific shutdown time is usually highlighted on the entrances in advance.

The absence of hot water can be associated with an emergency arising from damage to the CHP or in the distribution system.

In the first case, you should wait for the end of the repair. If his deadlines are clearly delayed, the tenants may apply to the management company engaged in the service of the house, as well as to Rospotrebnadzor or the prosecution authorities.

In the case when there were no declarations of hot water, you need to call:

In the management company or housing. You can find the right phones at the entrance of the house or in the receipt of payment of utilities. Require your appeal to register. Record the number and time of the application to further require the recalculation of hot water payment.
In emergency dispatch service. If they don't know anything in the hide, feel free to call here. Clearly name your data and exact address. The dispatcher must tell you about the causes of the accident and the estimated timing of its liquidation. When the emergency service is not known about the absence of water, a specialist is sent to the spot. It must check the information received and remove the breakdown for two hours.

Phones for which Moscow residents should contact

Moscow is the largest city in Russia. When hot water is disconnected, residents of the capital should call on a hot MOEK line by calling 8 (495) 662-50-50. Complaints are accepted around the clock. Also, there are complaints about heating interruptions.

Must respond promptly to appeal and in Moszhiloskiand. You can call the hotline at the following numbers: 8 (495) 681-20-54, 681-77-80, 681-21-45.

Where to complain when the repair is delayed?

It happens that the management company ignores citizens' complaints. In this case, it is necessary to show perseverance and act exactly according to plan:

If there are internet, you can leave complaints on sites listed above organizations. If the problem is particularly acute, and the solution is delayed by various instances, it makes sense to contact the media. Through the press and television you will quickly attract the attention of the authorities that in this case is required.

Replacing the payment of water supply

When the hot water is disabled for a long time, the amount of payment services decreases taking into account the incomplete volume. This applies to those consumers, in which water accounting counters are not installed. It is possible to achieve the recalculation if the laid limits were exceeded when the hot water is turned off:

4 hours at once on scheduled repair;
8 hours total in standard situations;
24 hours with emergency elimination of breakdowns on a dead-end highway.

For every extra hour, conducted without water supply, payment decreases by 0.15 percent of the regulatory amount. Also should be made recalculation for the sewer, which many hipsters are forgotten.

Where to apply if the laid recalculation was not produced? First of all, you need to remind you about the fact of shutdown hot water in Hsek or W. K. If you refuse to make changes to the receipt we should seek help in Rospotrebnadzor or local authorities. With any administration there are special committees designed to control housing and communal services.

When hot water is not hot

Sometimes formally hot water from the crane runs, but its temperature does not match the cost-made 50-70 degrees Celsius. At the same time, payment is charged to the fullest. Where to go to restore justice?

All the same hob will come to the rescue. It will be necessary to draw up an act of violation of the standards established by the state. On its basis, a commission will be formed, which will perform accurate measurements of water temperature directly from the tap. If low temperature information is confirmed, an act will be drawn up in two copies. One of them will give up the owners of the apartment, and with its presentation will be made a recalculation of water supply.

To identify the causes of poor-quality service, an technician is involved, which must be examined by communications. To eliminate problems, specialists give one week.

Remember: all communal enterprises of the city obligations to provide the population qualitative services. Residents pay them from their pockets in full and have the right to demand compliance with the rules stipulated by Russian legislation.