Why the laptop does not find a phone. Troubleshooting smartphone connection to a computer via USB

Sometimes when working with a laptop there is a problem - he does not see the phone. First of all, it is necessary to find out the cause of malfunctions. In general, all ways to solve the problem are intended for smartphones with the Android operating system, however, some steps will be useful both for tablets with this system and for phones on the other OS. For laptops, information is relevant with Windows and MacOS.

Description of the problem

If you use MacOS, install the Android file TRANSFER program

The problem of connecting the phone to a laptop may be double-sided - in case of failures, the incorrect operation of both devices is possible. If after buying a new connection smartphone does not occur, and the old works with a laptop normally, then, most likely, the problem is in the latter (for example, it is worth updating Windows).

On the other hand, the reason may be in the presence of a graphics key or password on a mobile device. Therefore, it is best to understand right away in both directions.

The most frequent causes of malfunction

If the computer does not see the phone via USB, the smartphone settings must be helped with Hard Reset

Among the most frequent reasons why a smartphone cannot be detected by a laptop, the following should be highlighted:

• malfunction, USB-output pollution on mobile device;
• the output for wired connection can also work incorrectly on the laptop;
• the old version of the operating system installed on the computer;
• lack of necessary programs for communication devices both for Windows and MacOS;
• the presence of protection against unauthorized login to the phone is a graphical key, a digital or numeric password, a function of unlocking the fingerprint or identification of the owner's face;
• automatic connection of the smartphone to a computer as a camera or using it as a charger - to fully interact with mobile in these modes will not work;
• lack of a Bluetooth module on a laptop or problem in its work due to old drivers and software;
• the Bluetooth detection function by other devices on the phone is offline - it can be inactive, even if the module itself is connected;
• broken or damaged USB cable;
• incompatibility of ports on a laptop, cable and mobile device - for example, new version of the phones with the latest Android versions may not work with USB connections version 2.0, for them you need ports version 3.0;
• outdated software or drivers responsible for working with USB.

What to do if the laptop does not see the phone

So, you still found that the smartphone cannot connect to the laptop. First of all, it is necessary to find out which side of the connection the problem lies. Perhaps malfunctions on both devices, it is also possible that the problem in the cable (when interacting via USB).

Via usb.

In this case, the availability of current versions of the drivers on the laptop is immediately checked. Due to the serious "age" of the Windows XP operating system to work with the latest versions of Android updates, it may not be. In this case, you can install the Media Transfer Protocol protocol. He downloaded from the official site of Microsoft, after rebooting the laptop everything should be in order. To work with the MacOS system, you may need Android File Transfer (for interacting with Android). When connecting to iOS, no additional software is needed.

For Windows 10 owners, you may need to install the update KB3010081 responsible for working with Windows Media Player

You also need to check the performance of USB ports, clean them and on the computer, and on the phone. It is worth trying several cables if you failed to connect the first time.

New Androids often work only with ports of version 3.0, which are installed on all modern laptops along with old 2.0 connectors. You need to try to connect with all available ports.

Unlock the phone, a message can appear on the screen with a proposal to change the interaction mode. By default, in many smartphones, it is set as "charging a mobile device", the camera mode is quite rare. To change the standard mode, go to the phone settings, then in the "USB" tab (may be separate, to be in the "Communication" or "Connection" menu), select the desired format.

The problem may be in blocking the possibility of detecting any USB connections (including flash cards) on the computer. To check it, it is enough to try to connect other devices to the laptop. If nothing works, go to the "Control Panel", then "Troubleshooting" and "Device Setup". You may need manual setting, you may also be able to do only by installing fresh drivers.

Via bluetooth

When working via Bluetooth, you first need to make sure that in the laptop there is this module: either built-in, or connected from the outside. A computer is checked on the computer, whether the detection is enabled if the latest drivers are installed. There are also third-party modules that, in addition to activation through a laptop, require mechanical pressing on the button on its own housing. Most often this applies to connected devices (headset, columns).

Try to check your computer with anti-virus applications of Dr. Web Cureit!

Then the same actions are carried out on the smartphone. By default, on very many Android phones, the detection function does not work even when activating bluetooth. On the iPhone, the situation is similar.

Other reasons why the laptop does not see the phone when connecting in this way, it is hardly possible.

Nuances for phones specific manufacturers

The problem of connecting the phone to the laptop mainly occurs with devices from Samsung, Lenovo, HTC, LG and FLY

In general, the work of the phones on the same Android operating system is not very different. Even the "apple" products, in principle, interacts with the computer for the same scheme. However, some nuances are still present. For example, Connecting an Android phone to a laptop with MacOS installed most often requires special programs that are not needed when working with iPhone or iPad. With Windows, usually this need does not occur.

For all Android devices, including Samsung and Meizu, the same connections for connecting a USB cable are made.

Samsung

If you connect a smartphone on Android to a laptop or PC running Windows XP, and the computer does not see the phone, you need to install MTP (Media Transfer Protocol) for Windows XP

Samsung phones are equipped with Android. Certain nuances are possible only in the USB and Bluetooth Connection Settings menu. Drivers are also different - you need to search for a specific model of the phone and the firmware version. Counting programs with Android (Android File Transfer for MacOS) will work with all the devices of the Samsung lineup.

Meizu.

Smartphones from Meizu are also Android devices. They may have some changes to the menu navigation in different firmware and models. As in the case of Samsung, Android File Transfer program works with them. Mobile devices of this company require drivers for a specific type of phone and software.

If you eliminated the most likely causes of problems, but it was not possible to connect the phone to the laptop, it is recommended to contact a specialist. Perhaps we are talking about more serious problems with one of the devices.

Or tablet connected to usb? You are not the first one who touched this problem, but do not rush to despair. Today we will try to help, told about the possible reasons what the phone is not defined by the computer. In addition, you will learn how to deal with this common "ailment".

Why doesn't the computer sees the phone connected via USB?

So all problems with connecting the phone to a computer via USB can be divided into two types:

• hardware;
• software.

We will talk about each of them, but to start a small advice, which very often helps users, eliminating them from further actions:

Just reboot both devices (and phone, and computer). As practice shows, this simple action helps with a solution to a heap of problems, so we resort to it first.

The computer does not see the phone - the problems of hardware

For a start, we will walk through hardware problems that are often detected by users.

Damaged USB cable

The "affected", as a rule, comes with users who decided to save, preferred a cheap wire from an unknown company. They can work well in a pair with a power adapter, but the USB port does not want to "be friends".

The solution is very simple: try another cable that works.

However, do not rush to the bad words to call the manufacturer of the wire - check it on damage. Sometimes they are so insignificant that they are unnoticed. The wire can be broken at the base, emitted with pets or have other damage.

Carefully inspect the USB wire to identify damage. If there are no problems found, then try to connect the phone to the USB port of another computer.

Damaged USB port on computer

Less likely, the cause of connection problems is an inoperable USB port on a computer. Check if the connector functions, it is very simple: insert any other device into it, for example, a USB flash drive or an external hard drive.

Just try to connect the phone to another connector. Some users advise using USB 2.0 ports (blue color USB 3.0).

Problems with charging connector on the phone

Usually problems with the phone's socket begin after falling, water, dirt or other damage. If something of the listed happened to your gadget lately, you will have to visit the service center, where experts will be able to replace the damaged port.

Problems with device battery

Another hardware cause can be a battery problem. At best, you just need to pull the battery from the phone for a few seconds if possible. At worst - you will have to replace the battery.

The computer does not see the phone - Problems Software

If you tried to change the wire, the phone has connected to another USB port, but at the same time nothing helped, we turn to the reasons for the program, which in most cases and are malfunctions.

Phone settings problems

Very often precisely because of the wrong settings that the system sets the default, it is impossible to pair the computer and the phone. So:

• Check the connection mode. Smartphones On the most pressing versions of the Android operating system, the default can be connected to a personal computer in charging mode. Therefore, the latter does not respond to a conjugation with a new device, but only feeds it through the port.

As a rule, select the mode in the curtain of notifications on the smartphone.The system message with the selected mode should appear here. Click on it to see the available options. Select the mode that is associated with the transmission or access to the phone files (called may differ differently depending on the operating system, the manufacturer, and so on).

Sometimes the connection notification does not appear among notifications, so you have to find the menu with the modes yourself.It is in the phone settings (USB connection parameter or something similar), where the desired mode of file access on the phone is also selected.

• The phone should not be in modem mode.Often, by default, mobile devices, connecting to the PC, start working in modem mode, which does not allow you to access files.

You can disable modem mode in the settings of wireless networks. You just need to translate the toggle switch to an inactive state opposite the right point.

• The phone is infected with viruses.Increasingly, the cause of many problems with the phone becomes viral attacks that can cause really a lot of harm. Some users have already decided that their smartphones could not connect to the PC precisely because of the pest software that blocked access.

Delete recent applications that cause you suspicion. Use antivirus programs to detect viruses. We recommend free DR utility. Web Cureit!, Which can be downloaded fromPlay. Market. .

Computer and USB Control Problems

Quite often, the culprit of confusion can become a personal computer, and more precisely the lack of necessary settings or drivers, as well as various errors.

• Install the port driversUSB . If the USB driver works incorrectly or do not work at all, then the devices that are connected to them will not function, or will be launched with errors.

Resolved reinstalling. You need to take the drivers from the disk, which is attached to the motherboard (laptop) or from the official website of the manufacturer. Installation, as a rule, does not take much time. At the end, be sure to restart the computer if the system does not do it yourself.

• USB -ports do not receive food.Some users experimenting with the "hardware", randomly or specifically turn off the power supply to USB connectors, which leads to understandable consequences - complete inability.

It is necessary to get to the "Power" section. To do this, we go to the "control panel", "equipment and sound", then "power supply". Here we find the item "Setting the Power Plan". We are looking for and click on "change additional power parameters". From the list that appears on the screen, find the "USB Settings" item and click on the plunth of the opposite. You will see the "USB temporary disabling parameter" and also click on the plot located nearby. Here, there should be a "prohibited" parameter everywhere. Configure for all item and click at the bottom to "accept".

• Fleamed phone driver.Another equally common reason not to detect the phone computer is the problem with the drivers. The cause of the occurrence may be errors, incorrect installation and so on. The problem is solved by a simple reinstall.

You need to go to the Device Manager (you can find through the search bar). Here, the subsections lists all devices that are connected to your computer. You need to make sure that there is no exclamation mark in front of the "Portable Devices" section. If the symbol appeared, and in the item indicates your device, then:

1. click the right mouse button by phone name;
2. select "Properties";
3. go to the "Driver" tab;
4. at the very bottom, click the "Delete device" button;
5. agree with the warning;
6. turn off and connect the phone to the computer again;
7. we are waiting until the system reserves the driver.

It will not be superfluous to visit the site of the manufacturer of a mobile device, from where you can always download the latest drivers for your phone. Some even provide special programs that help synchronize a PC with a telephone and regularly automatically update the driver.

• Installing the update KB3010081 is required (KB3099229).Some versions of the Windows 10 operating system require the installation of the KB3010081 update for Windows Media Player. It is directly responsible for the normal operation of the Media Transfer Protocol service, which is activated when connected.

Find and download updates on the official websiteWindows . It applies free of charge. After installation, do not forget to reboot the system to work stably.

More problems when connecting your phone to a computer via USB

"Curve" Build Windows

Informal Windows, and even poorly assembled, often becomes the cause of a variety of mistakes, including problems with connecting the phone. It is solved only by reinstalling the system on a personal computer - yes, the occupation for many tedious and complex.

Custom firmware with a bunch of errors

Many smartphone owners are managed by Android preferred custom firmware from third-party developers. These firmware introduce a lot of useful opportunities, but often accompanied by an abundance of errors. Custom firmware can be the cause of problems with connecting the phone to a computer via USB.

The solution may be reinstallation or rollback to the stock (native) firmware of the smartphone. Often, other users find the cause of the problem in the firmware and share the decision on thematic forums.

Unknown problems and errors

It is often that it is simply impossible to find the cause of the problem. In this case, you have to resort to radical methods:

• Reset phone settings to factory.A function present on most phones and smartphones that restores the device to factory settings. As a result, the cause of the problem may be removed or reset or reset.

The process of resetting the settings directly depends on the model of your mobile phone. The required item must be sought in the device settings. Save important files in advance, otherwise they will be permanently removed.

• Troubleshooting adapters via Safe ModeWindows . The developers of the operating system have provided various problems that can occur by the user during the use of a personal computer, therefore provided special means to combat them. So:

1. restart the computer;
2. during inclusion, clamp the F key;
3. a window with various settings appears (navigation is performed using the arrow on the keyboard);
4. go to the Advanced Settings section, where, using the "ENTER" key, select "Safe mode with adapter loading".

The system in automatic mode will find all problems with connected devices and will try to eliminate them.

• Appeal to the service center.If you have tried all the ways, but none of them helped, then you will probably have to seek help from professionals. Employees of the service center, as a rule, solve most of the problems, and also indicate the reason for their occurrence. True, it will have to pay for it.

Outcome

As you can see, problems with the connection of the phone to the computer can be worn both software and hardware, and the reasons for their occurrence are a premise set. Be that as it may, we are confident that today's advice will help most read. The main thing is not despair.

Carefully check the cable for damage, restart the device and, most likely, your problem will be safely resolved. You should not immediately resort to radical methods, such as reinstalling the operating system or reset the phone to factory settings. You risk losing personal information and time, and the reason will be in a damaged cable. Good luck!

Does your PC sees the phone or tablet on android via USB? This is a fairly common problem, but it can be solved on your own. In this article you will find useful recommendations how to do it. In addition to the ways of the solution below, there are several more about which we have already told on our website! If the phone does not connect to a USB computer, try using Wi-Fi: Method 1.

Also pay attention to applications to transfer files over the Internet: PushBullet and AirDroid. In general, there are decent alternatives to connecting via USB (unless, of course, you are not interested in other possibilities like).

As for the problem with connecting mobile USB devices to a computer, it only happens two types:

• The phone is not recognized by the computer, but charging from it;
• PC (or laptop) does not fully recognize the smartphone.

Both options we will consider in detail and try to help you fix everything!

PC does not see the Android phone via USB. What to do?

1. First of all, use another USB cable. If there is no effect, the problem is not in it.

2. Check the USB port performance: To do this, connect the mobile device to another connector. If the PC still does not see Android, the cause of the problem lies in something else.

3. Try to connect your phone to another computer. If here you fail, there may be a problem in microUSB or other smartphone components. In this case, only repairs will help you.

4. If you connect the smartphone on Android to a laptop or PC running Windows XP and the computer does not see the phone, you need to install the MTP (Media Transfer Protocol) protocol for Windows XP. You can download it from the official site Microsoft: http://www.microsoft.com/en-us/download/details.aspx?id\u003d19153

5. Now it concerns devices protected by a graphical key or password. To make the computer to see files and folders, you must first unlock the phone or tablet. Verified on Nexus 7 2013 with Android 5.1.1.

If downloaded drivers come immediately with the installer (.exe file), then you just need to run it. Also, the drivers will be installed when downloading and running programs of various manufacturers to synchronize devices with PC (HTC Sync, Samsung Kies, etc.).

7. Enable USB debugging. May I help.

8. Try to completely remove the old driver, then restart the computer and re-install the driver as told in paragraph 6.

9. Make sure your smartphone or tablet is connected to a computer not in " Charging only».

10. Also make sure that it is not activated " USB modem" In this case, the phone will not be visible for PC. You can turn off in " Settings» → « Wireless networks» → « Yet» → « Modem mode».

11. When connecting Android to a computer, you can select the connection mode. As you can see, I have only 2 available (Nexus 7 2013 with Android 5.1.1). But on other devices, versions of Android, firmware there are other modes like " USB Mass Storage (Data Warehouse)».

If the computer does not see Android via USB, it will not be possible to drop photos, video or music, install applications not from Play Market, flash the device. And it is very bad, because the functionality of the phone does not fully disclose because of some kind of stupid error.

Someone may argue that you can flash the phone and without a USB connection, and there are Wi-Fi, messengers, cloud storage facilities, email. But I can't refuse to connect via USB, constantly carrying a cable with me and I think it is one of the most convenient ways to transfer data.

Checking cable and port

PRD WHAT WHERE TO WEN IN THE SETTING OF THE PEOPLE, install drivers and curse the day when you bought this android, check the cable and USB port. I was somehow very surprised that the computer stopped determining the smartphone, which had previously seen. It turned out that the cable attracted the cat, which is overgrown. From this situation, I made two outputs: the wires need to be removed into the box and inspect before connecting. The cat did no conclusions. If the wire does not detect the chances, processes, breaks and other mechanical damage, check the USB port. Try to connect to another connector or insert a different device into the same port - for example, a mouse.

If Windows XP is installed on the computer, then urgently look for the opportunity to go to at least the "seven". But first you can just install mTP protocolSo that XP learned to work with Android. The chip is that when the first version of Android appeared, Microsoft has already released Windows 7. Therefore, the MTP protocol in XP is not, and it has to be installed separately. You can download MTP.

If any other device is determined by any other device, and the phone categorically does not want to see, then it's time to move the focus on Android settings and connectivity. Yes, there is a chance of mechanical damage to the microUSB connector on the phone, but I have not encountered so far. If you have something broken, you will most likely notice.

Most often the inability to establish a connection between the computer and the phone is related to software errors. If none of the ways listed below cannot solve the problem, contact the service center - it seems, the smartphone really needs to be repaired.

Configure Android

I came across two situations. The first phone demanded not only the development of the rights of the developer and turn on the debugging via USB, but also installing the phone drivers to the computer. In the settings of the second smartphone, I generally did not find the parameters responsible for connecting via USB. They do not need: the phone is perfectly detected by the computer, after which it offers to choose the connection mode.

So, if you connected your smartphone, but nothing happened:

1. Open Android settings.
2. Go to section "About phone" (may be called "About Device").
3. Find assembly number (Models) and click on this item until the notification appears that you will soon become a developer. N. down to press 7-10 times.

After you become a developer, a new section will appear in the Android settings - "Developer Settings". Inside it you will find a switch "USB debugging"to be transferred to position "On".

Now try connecting the phone to the computer again. When connecting, a mode selection window should appear on the smartphone screen. By default, the old Android versions costs "only charging". If the window does not appear, pull it out of the curtain notifications.

To transmit files, you need to select media mode (MTP) or drive. Among the options there will be a PTP mode, but it is suitable for photos that can be moved to MTP with the same success.

After selecting the right mode in "Computer" on Windows, media device will appear, with the contents of which you can work. Depending on the features of phone models and Android versions, internal memory and SD card can be displayed together or as separate drives. But it does not matter, the main thing is to be displayed at all.

In Android settings, there are no other parameters responsible for connecting via USB, except debugging. However, there are some features. For example, on Nexus smartphones, you need to unlock the screen protected by a password or graphic key so that the computer gets access to memory content.

In addition, the USB connection cannot be installed if the modem mode is turned on on Android. To check its condition and disable if necessary:

1. Open Settings.
2. In chapter "Network and Connections" click "Additional settings" or "Yet".
3. Go to modem mode and disable WLAN Access Point. If it is disabled, you do not need to do anything else.

Some manufacturers offer users special programs for managing smartphones on a computer, but install a simple USB connection can be used without this software. The utilities from manufacturers are not needed for banal photo transfer, but to perform more complex tasks: updates by phone via computer, device firmware, resetting settings.

The reason that the computer does not see Android via USB, may be incorrectly installed or simply curved custom firmware. In addition, sometimes it helps reset the settings, but before you do it, do not forget to make a backup of the data, as they will be deleted. The problem may disappear even after the usual reboot of the smartphone - have this in mind.

Checking energy saving settings

W Indus tries to save energy so that the same laptops work from the battery longer. One of their savings factors is automatic shutdown of USB ports. Sometimes it leads to the fact that the external devices are not connected at all. To check these parameters and eliminate disadvantages:

I did not measure how it strongly affects the duration of the offline work. The ban on automatic shutdown of ports, but no noticeable difference. But there are problems with connecting external devices like phones on Android.

Installation of drivers

The first connection of any Windows device installs drivers on it. Often this process passes unnoticed and very quickly (as I have in case with the second phone), so you may not even know about the presence of a smartphone on the computer. But it is, but, it means that it should work correctly.

1. Connect the phone to the computer.
2. Open Device Manager. On Windows 10, the corresponding point is in the context menu called by clicking right-click on the "start". In earlier versions of Windows, the dispatcher can be found in Control panels in view mode "Icons".
3. Check all USB controllers. If an exclamation mark is worth one of them, this indicates the availability of problems with software.

To make sure that the telephone number is noted in the manager, turn off the USB cable. If the problem controller disappears, it means that you have found a source of problem. Smartphone without drivers can be displayed in other sections: for example, among other or portable devices.

So, you found that something strange is happening with the phone drivers. What to do next?

1. Connect the phone to be displayed in Device Manager.
2. Highlight it and remove it.
3. Update the equipment configuration so that the computer revealed the phone and start installing the drivers.

You can not delete the device, but only update the driver. Click on right-click, select the tab "Driver" and press "Update". Another option is first, and then reinstall, not the touch itself.

In the search window, select Automatic detection. If you downloaded the phone driver from the official site, you can click "Perform a search on this computer" And specify the path to the downloaded file with the software.

If you have a Chinese smartphone, then with him there may be another problem - the inability to find the appropriate driver on the Internet. Often they are placed on 4PDA forums, but if there is nothing, try installing a universal driver. It is called Universal ADB Driver and is designed to ensure the correct operation of Android Debug Bridge and PC synchronization utilities with Android devices. Universality is not always good, but the likelihood is great that in the case of a Chinese phone you can easily access the contents of memory.

Code Error Code 19

If the phone is connected, the computer shows the message about the impossibility of starting the device due to incomplete or damaged settings, then you need to check the system registry. But be careful: deleting not those records can lead to the fact that Windows will stop working.

After deleting the parameter, restart the computer and try connecting the phone again.

Alternative File Transfer Methods

If you cannot fix the problem with the USB connection via USB, and the files must be sent right now, use one of the alternative methods.

• Synchronize data via Google Drive. For the normal operation of Android, Google account is required, so you exactly have access to the cloud storage. You can send files and through other services - Dropbox, ONEDRIVE. I use Yandex.Disk.
• Transfer files via email, messengers or social networks. I often add small files in the "documents" of VKontakte, and then download them to the computer.
• Install the Airdroid application on the phone and get access to memory through the browser on the computer.

You can come up with other options. For example, create an FTP server on the phone or configure a remote connection via TeamViewer. So USB is not the only way out. But if the wired connection is not installed, it is still worth seeing what is the reason, and it is possible to eliminate it.

More online:

The computer does not see Android via USB Updated: February 7, 2018 by the author: Sergey

Connecting a smartphone or a regular phone to a computer or laptop allows the owner of the gadgets to move files from one device to another, perform the firmware of the latter in case of malfunctions. However, there are cases when Windows 10 does not see the Android OS via USB and any prospect is reduced to zero. Therefore, before you solve the problem with connecting the device, it is worth checking for a cable (with which the connection is performed), the driver and the smartphone itself. Then make adjustments to the setting of Windows 10 itself.

The reasons why PC does not see the phone

A computer with Windows 10 may not see a smartphone or phone for several reasons:

• The user did not give permission to connect the gadget to the PC;
• Damaged USB cable;
• There are no drivers to work with the phone;
• Problems with the smartphone or any other gadget;
• Damage to viruses;
• Outdated, incompatible version of the operating system.

By setting the exact cause of the problem, you can adjust the correct connection of the gadget to the computer.

Ways to solve the problem

When the gadget is connected to a PC via USB cable, a message appears on the screen on the screen that the smartphone can be connected to the PC. We put a mark by selecting which type of connection you need. There is a connection of the phone, a memory card, media player, charging, cameras.

Maybe this option.

Only after confirming the selected action, the smartphone is synchronized with the computer and will be prominent.

If the computer does not see the gadget at all and does not respond to the connection of the device via USB, it is worth checking the cable itself for performance. You can do this in several ways:

• Connect the cable to another PC or smartphone;
• Use another cable (if any).

If nothing happens, the wire is most likely damaged. Checking it again for another connection option and making sure the inoperability, the cable should be replaced.

Also, the problem may wage in the nest. Try to reconnect usb cable to another computer socket and look at the result. You may use USB 3.1 port, which is not suitable for this type of connection.

A common reason for the lack of connection between the computer and the smartphone is the incorrect operation of the drivers or their complete absence. This often happens if a new telephone is connected to the computer. And, if the automatic connection and updating of the drivers did not happen, you must perform the connection setting manually. To do this, do the following:

• We connect the phone to the PC.

• Go to "Device Manager". We find an unknown device (will be displayed with a yellow triangle).
• Click on it right-click and select "Update Driver".

• After searching and updating the drivers, you need to restart the PC (disconnecting the phone).

IMPORTANT! If a drive with drivers are included with the gadget, we recommend using it when updating drivers.

If, after updating the drivers, the computer does not see the phone or does not want to connect it, you will have to find a special program on the network that is designed to work with the gadget. The program is on the official website of the manufacturer of the smartphone.

Also, the laptop may not see the phone due to the damage to the virus system. Malicious program can make changes to the system registry or change an important file and affect Windows interaction with your gadget. Therefore, we recommend checking the system for viruses.

The last recommendation will reboot the phone or its full inclusion (with pulling the battery for 5 minutes and more). Restarting the device, it is necessary to re-connect it to the system. In case you connect to the system of the old telephone of the 2000 release, or even earlier or you have Windows XP or 2008, then the problem can be wounded in an outdated OS. The only option will be the connection of the phone to Windows 10 last assembly.